disappointing- horrible smell
15/08/2018 MomBird2015, New York
We stayed here last summer when traveling with our dog. We were grateful to find a hotel that took dogs (and there were many dogs staying here) but our room stunk. Even our dog seemed bothered by it... more
We stayed here last summer when traveling with our dog. We were grateful to find a hotel that took dogs (and there were many dogs staying here) but our room stunk. Even our dog seemed bothered by it. He basically kept sitting by the door in the room like he wanted to leave. We didn't notice the lingering smell in the room because the stairs and hallway leading up to the room smelled even worse so when we got to the room, the smell was less noticeable. We arrived late and after hauling our suitcases across the parking lot and up the stairs (we were told there were no rooms with 2 queen beds in the main building - those rooms were all in the conference center on the 2nd floor - NO ELEVATOR) I didn't have the energy to request a room change. Also, as this was the first time we'd ever stayed in a hotel with our dog, I just sort of figured that this is what you get when you stay in a hotel that takes dogs: a room with a wet dog smell. Anyway, we cancelled our reservation at this location for our return trip deciding to take our chances somewhere else. We stayed at the Best Western in Clearfield PA on our way home was much cleaner and nicer (and didn't smell like wet dog) and our dog also didn't sit by the door to our room the whole time at the Clearfield location. less
Krista L, General Manager at Best Western Inn & Conference Center, responded to this review
Thank you so much for your review of your stay from last year. We are sorry to hear that you didn't enjoy your stay with us and for that we are very sorry! Yes, our rooms with two queen beds are only located in our Conference Center (a separate building from the main lobby) and up a flight of stairs. We do have rooms with two double beds and a room with two king beds in the main building. We hope that you would give us another try sometime! But, we are glad to hear that you enjoyed your stay at our Clearfield property!