Good but not without a catch
18/04/2018 ShAmir41, New York City, New York
Having to be back in San Diego in time, intentionally we stayed at this hotel only one night on our way from Joshua Tree NP. Therefore, we did not pay too much attention to details. When we book short... more
Having to be back in San Diego in time, intentionally we stayed at this hotel only one night on our way from Joshua Tree NP. Therefore, we did not pay too much attention to details. When we book short stays like this one and I hesitate between motels or between rooms my spouse is used to say: “Hey, don’t waste your time. Anyway, the hotel is not for sale, and you are not going to buy the room”. So the rate was reasonable, and we booked one night.
The motel is located in the corner of a main street (Palm Canyon Drive) and a side street, but most rooms face the side street. Hence, our room like many others was very quiet. We booked a 2Q room, which was spacious and clean. The beds were okay as was the wifi. There was a desk in the room but as usual only one chair. Is this a hint the management puts forward that it does not want you to bring your breakfast to the room?
Free parking is provided, but the parking lot was almost full or even full, and sometimes you had to park quite far from one of the entrances to the building. Free buffet breakfast was served. In principle, breakfast is served in either one of two places: a breakfast room in the first floor or by the poolside. When we got down to have our breakfast, the room was locked. Near the pool there were several iron tables and chairs for people to sit. The breakfast items were placed nearby on other tables with blue light heaters (or perhaps mosquito repellents?) hanging above them. These devises were not effective. They even did not warm the food tables, so that expecting them to warm up the guests sitting near the eating tables was pretentious. There were no mosquitoes because it was freezing cold (outside temperature was around 38). The bad news was we had to stay dressed with our coats on, but this was only half of the trouble. What was really annoying was that we had to wear gloves. Bringing up old time memories of our mornings camping out in tents years ago as a younger couple, we could not but laugh aloud. At the same time we were deeply disappointed almost to tears because we lost the zest for breakfast. It did not matter anymore what there was for breakfast. What mattered was how come BW Inn at Palm Springs picks up a person so insensitive and thoughtless to choose the breakfast place. Luckily we did not have to busy our minds with the question how such bad managerial judgment would have affected us if we stayed longer than one night. less
Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
Thank You for your comments. I should say that we do have an indoor seating room that was told to you at check in along with that your key will open the room. The blue light heaters are not mosquito repellents. Our Breakfast is served at pool side with a view of the mountain and is one of the most commented about how nice it is. I am not sure when you was here as you don't use your name so I can find when you was here but I am sorry if it was to cold for you on the day you was here. But that is something we can not control and only happens once or twice a year. Again I am sorry it was during your stay.