Best Western Inn at Palm Springs

I have stayed here several times and will continue to stay at this property when I am in this area. The staff is always friendly and professional. The other guest I have met are always pleasant and enjoyable to meet. The pool is always clean and warm and inviting. less

I would recommend avoiding this hotel if you can. It's a great price, but you get what you pay for since everything else in the Palm Springs area is significantly more expensive. My friend and I got a room with 2 beds. The bed sheets didn't appear to be cleaned. When I opened up the sheets to get under the covers for the first time, there were multiple strands of hair scattered about. The sheets were also super uncomfortable and itchy to sleep in. The shower was broken. No water pressure whatsoever. The shower head was loose and the water just fell like a waterfall instead of spraying through the shower head with any water pressure. The shower rod appeared to be bent so curtain would not close all the way. Therefore, the water from the broken shower head would just spray all over the bathroom. I reported all this to the front desk in the morning during checkout and the gentleman didn't appear to give any care about the broken shower. He just gave me an, "I'm sorry about that," as if this is a common complaint he hears often. I wouldn't give much weight to these problems if the customer service was better and more professional. If you want to avoid a shower with no water pressure and piss poor customer service then you should stay elsewhere. less

Room was very poor condition everything in bad working order and room smelled bad would never stay there at this location again and i stay in bw 60 plus times a year never had a Room this bad i wish there was a negative rating less

This definitely feels like a motel. It can hardly be called a hotel. I am sure the hotel got away from a technical point of view, but anyone coming here will not call this a hotel. - $140/night (+$100 deposit) - Slow internet speed: download 14.84 Mbps, upload 5.13 Mbps... when you have a chance to connect - no housekeeping at all - 3 story, no elevator - Door is definitely not sound proof. You will hear everyone passing by. - Everything look old and falling apart. The AC, the lamp, the bathtub, Toilet is ok, but flush very slowly. the desk chair is really uncomfortable, etc... - The hotel is located out of nowhere. There is nothing near by. You will have to drive no matter what. - limited breakfast - came in the room... and it was set to 30C (=86F) - The pictures on yelp must be when the hotel was just built or remodeled. It doesn't look like that at all. + microwave in the room + Laundry available less

The manager "Richard" has no business being a manager, he is very rude to guests. He got in an argument with my wife because he never told us the hot tub was off, even told her he is not obligated to tell us when making our reservations👎👎👎👎👎 less