Best Western Inn at Palm Springs

Let me start by telling you about my trip to the pool. There’s tons of people, and also in the hot tub. Everybody seems to be having a nice time. The pool is heated, but kind dark because it’s not so well lit, and the sun has gone down. So we swam a while, till it started to get cold, and then said lets take a quick hot tub to warm up before going back to the room. The tub has a few people, but there’s room so we climb in. After about five minutes, somebody moves, unblocking the light in the tub, and you can see much more clearly. My wife says “what’s all that stuff in the water?”. My daughter and I and I look down, and it’s bugs. Dead bugs. Thousands of them. Maybe tens of thousands. Little tiny gnats and mosquitoes and whatever flies around the dessert at night I guess. We’re sitting in bug soup. It’s freaking disgusting. Apparently whatever filter is supposed to clean the water isn't working. So we immediately get up of course, and decide that we should rinse off in the pool (we have no idea if the pool is filled with bugs too because still not much light there. For all we know, its even worse). Getting back to the room, we take turns showering, and when I take my bathing suit off dozens of little dead bugs fall to the bottom of the shower. It’s super disgusting and I can’t scrub myself clean enough. OK…the family is exhausted and need to sleep. As usual, I claim the side of my bed by the air conditioner, but I stay up with the lights out and watch a couple Star Trek episodes that I ripped to my laptop. Now it’s midnight, and I decide to climb into bed. Here’s where I discover problem two. The room is so small that the bed is literally six inches from the air conditioner. I have to slide in sideways to get in, but that’s not the problem .The problem is that the air conditioner is six inches from me and blowing like an icy hurricane on me. So I turn it off. Just a few minutes later it is hot and stuffy because its still 90 degrees outside. This isn’t going to work so I turn the air back on. Blizzard. I try sleeping completely under the covers, so the air isn’t blowing directly on me, but that doesn’t work. I’m suffocating. It’s now about 12:30, and I give up and decide to sleep in an arm chair. I give that a shot for about an hour, but nope. But I spend that time productively and figure out how to make a wind break using an extra sheet between the bed and the air conditioner that I rig in place with some heavy objects and shoes. The air still blows, and still keep the room cool, but I can lay in bed and not feel like I’m in a winter storm. Great. But its two AM. Did I mention that the people above us are either elephants or horses practicing fence jumping? Because this whole time they are stomping and banging like their feet are made of iron. Which they start up again at 8AM, so I wake up after just a few hours of very fitful, not restful sleep. No problem, a hot shower will get me going. Oh wait, problem, no hot water. The hotel water heater can't keep up with demand. Breakfast is exactly the same as every other free hotel breakfast. Bread products, cereal, waffles, yogurt, scrambled eggs, and something that's basically bacon jerky. It's boring but it is free so I can't complain much about that. The facility is clean and well stocked. Overall, I would NEVER stay at this hotel again, nor recommend it to anyone. I will say that the front desk service was very friendly and helpful, but it doesn't make up for the shortcomings of the facility. less

We all loved this hotel. The environment was very relaxing. The pool was great with a poolside bar. The location to downtown was perfect and we had a great time. The rooms were clean and roomy. Breakfast was amazing with made-to-order omelettes. less

I have been visiting PS for many years now and have stayed here at this place as always liked it. However, things were not so good this time. and Ah what a lovely visit. I know was Memorial Weekend but a hundred kids with horrible families all screaming, yelling jumping in the pool - onie almost half killed me jumping in, and the management did nowt to stop anything at all, despite my complaints. There was a lady and her husband with two dogs and parked outside and the dogs barking away there. She told the kids to stop and one of the men in the party yelled at her and told her to go back to the room. I have been staying down in Palm Springs since I emigrated from the UK many years back. I have stayed at this place many times as well. I know it was Memorial weekend but this was just too much. Then an awful bloke on reception told us we had to move our room due to some maintenance. They never told us when we first arrived so I refused to move. I have a bad back and husband recently had surgery so would have been a bit of an inconvenience. I did not want to be put next to any of "that" lot anyway. However, the place became back to normal after the weekend. On leaving this morning, I had a lovely greeting from the front desk. I started my complaint, and there he was skulking in the background just waiting for me. The manager, called Todd. He unloaded on me, but I did yell back at him, but did not swear. He went on and on that we were the problem and not the other guests. I ask you. Then he told me never to come back...... and then I got my husband and it got more ugly. Swearing and yelling he was at both of us. Disgusting to say the least. Effing and blinding, and then told us to Get the F out of the place, and I think he went to call the Palm Springs police and never ever come back. On that note I think "a late check out" I was going to ask for was out of the question. Sayonara. Enjoy your corporate career with the BW. I shall be writing to the corporate office. I need not to be insulted like that ever from a hotel. less

This is my second time to stay at Best Western property. Breakfast is not exceptional but its good enough for the price you pay for your stay. Their rooms are spacious and clean, the safety door lock in our room was broken though wifi was fast and my kids enjoyed the heated pool. It was a relaxing stay. less

We wanted to stay in Palm Springs one night on our way to Arizona and not break the bank. Reviews of many hotels in central Palm Springs said they were noisy. This one is a few miles away from the center but worked for us. As we arrived they were blocking off 2/3 of the parking lot for repaving. It’s stayed blocked off all afternoon and evening and maybe they plan to repave it tomorrow but it was pretty inconvenient to park so far from our room for a re-paving job but it didn’t happen. They had sent an email for early check in and we specified quiet room/top floor but when we got there they offered us the first floor. The pool and the hot tub were great except for people blaring music and talking in loud voices which are probably beyond the control of the hotel management. The refrigerator in our room was appallingly loud and there was no way to unplug it or turn it off. The desk clerk was sympathetic and said he’d leave a note but there was no solution. I would come again if we were passing through and hope for a better experience. I wouldn’t stay here for a long vacation. less