Terrible Stay and GM is a Liar!
22/08/2017 Doug D, Pinin Hills, United States
I have stayed at several Best Western properties in the recent past, been very satisfied, and even gave the Best Western in Indio a 5-Star review on July 30. This place is on the OTHER end of the pend... more
I have stayed at several Best Western properties in the recent past, been very satisfied, and even gave the Best Western in Indio a 5-Star review on July 30. This place is on the OTHER end of the pendulum. When we arrived, were placed in a room with a non-working air conditioning system (they did move us to a room with one that worked). But at night when we returned from our night out, we wanted to use the pool and jacuzzi, there was a family with at least 15 people (and no less than 10 kids) that had overtaken the pool area with beer cans and bottles of alcohol everywhere. At 1:00am, mind you. When we asked the Desk Attendant to do something, he basically shrugged his shoulders and said there was nothing he could do. So we never got to swim or use the Jacuzzi. The next morning, we were rudely awakened before 7am by a helicopter flying no more than 300 feet overhead, spraying insecticide (!!!) on the guests outside eating breakfast (they serve breakfast outside, next to the pool. The flies love it). It was flying so low, that I was even able to take pictures of the helicopter and sent it to BW Corporate offices. When we asked the GM Todd, what was going on with this, he quickly told us it wasn't the hotel's fault. This Todd guy also lied to Best Western's Customer Care Dept., telling them I used specific derogatory terms about people that I did not use, and other falsehoods he attributed to me, just to make himself and his lousy hotel look good. Verdict: Do not waste your time or money by staying at this sub-par property! less
Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
I am going to try and explain to you again about your concerns as I have and also Best Western has. Both you are complaining about are not the hotels fault and don't warrant a discount . Again We can not ask other guest to leave the pool area so you can have it to yourself. Nor do we tell the guest that children can not be down there with there parents. We can not enforce a curfew that is up to the parents. We can't do anything about the helicopter flying over the hotel, as we do not own the the air space. The A/C unit was working it just wasn't set to a low enough setting and you did check in 2 hours early with no extra charge. You also told me and my Night Auditor and I quote You now how "Those" people are and when I ask you to clarify "Those People" you said "well you know". I hope that this will be the end of this.