Don't bother, no matter how low the price
06/06/2017 christopherV9976XD, Aspen, Colorado
Checked in to first rom which had no further nctionng a/c. It was cooler outside in the outdoor breezeway than the room at 100+. After 20 minutes, front desk guy comes up and says wait couple of hour... more
Checked in to first rom which had no further nctionng a/c. It was cooler outside in the outdoor breezeway than the room at 100+. After 20 minutes, front desk guy comes up and says wait couple of hours to cool the room evenhpugh the act fan was stuck at n left w and no cooling. Finally changed the room.
Securities Ned room had a broken safe, mini fridge that was not working and later I discover d after unpacking and swimming pool n the Pool to cool off, no working plumbing for shower or bath! By now I am so aggravated, the idea of re packing and moving us beyond thoughts, so go to dinner, come back and take a swim to clean up. Then no internet, wifi. Front desk blames it on my iPad and phone, even thought I was able to connect fine in all the other hotels on my trip, and the restaurant in Palm Springs at dinner.
Next day I check out and after being asked how my stay was, !!, front desk manager steps in and says they will comp me. I explIned I didn't want a free night, just a decent stay in a Five Star resort town. RuiNed my stay- was thinking no of staying a second night but decided to move on farther this fiasco.
The place us run down, in need of major renovation to everything that is old and decrepit. Clearly the owners don't care as evidenced by other reviews on this thread With equally sorry tales. Go elsewhere and save the grief. I spent a week on the road in five western states at other Best Western properties and they were all excellent. This place is appalling and should be Voide at all costs. The only. Redeeming quality was the pool- if you like to bathe in pool water, this is fine, but it's not the place to shampoo and use soap to clean up. After bike ride before dinner, it was my only choice!! less
Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
I am sorry and have looked into all these issues.