Best Western Inn at Palm Springs

Booked in here for 1 night on our road trip. Checked in early, with no problems,exceptionally lovely friendly staff, gave us some cookies while we checked in, the rooms were lovely clean with comfy beds, the air con was nice and cool, in the room, which was great, as it was 109 degrees outside. The pool was lovely, great to cool us down on the exceptionally hot day. Great nights sleep, lovely breakfast with lots to choose from, in a lovely location beside the pool. Would definitely stay here again if we were ever in that area.... less

This wasn't the usual BW experience that i have had at other locations and even here. I am still pleased but wasn't offered my elite points or gift bag which i always go for the points. the location is good not as good as the other BW right down town however i do prefer the price here. I will stay here again. less

Excellent check in and service - free cookies !! Our room was clean - was provided with fridge, microwave, coffee machine and coffee. Free breakfast pool-side (or they have a private room if you desire, with big screen tv in it). Pool is open 24 hrs, huge plus. Quiet part of town - and guests were quiet as well. We even met a celebrity one morning at breakfast. We had a great time. I had my wife and 2 others with me. Comfortable - and most important, priced excellent and almost half the cost of most others in town. We will be back !! less

I have stayed at several Best Western properties in the recent past, been very satisfied, and even gave the Best Western in Indio a 5-Star review on July 30. This place is on the OTHER end of the pendulum. When we arrived, were placed in a room with a non-working air conditioning system (they did move us to a room with one that worked). But at night when we returned from our night out, we wanted to use the pool and jacuzzi, there was a family with at least 15 people (and no less than 10 kids) that had overtaken the pool area with beer cans and bottles of alcohol everywhere. At 1:00am, mind you. When we asked the Desk Attendant to do something, he basically shrugged his shoulders and said there was nothing he could do. So we never got to swim or use the Jacuzzi. The next morning, we were rudely awakened before 7am by a helicopter flying no more than 300 feet overhead, spraying insecticide (!!!) on the guests outside eating breakfast (they serve breakfast outside, next to the pool. The flies love it). It was flying so low, that I was even able to take pictures of the helicopter and sent it to BW Corporate offices. When we asked the GM Todd, what was going on with this, he quickly told us it wasn't the hotel's fault. This Todd guy also lied to Best Western's Customer Care Dept., telling them I used specific derogatory terms about people that I did not use, and other falsehoods he attributed to me, just to make himself and his lousy hotel look good. Verdict: Do not waste your time or money by staying at this sub-par property! less

Worst hotel I have ever stayed in !! Needs a whole new make over. Snake on patio. Something wrong with water and A/C. No blackout blinds. I will never stay there again. . Best Western should be more involved in who they franchise too. less