Best Western Inn at Palm Springs

I spent two nights at BW Inn Palm Springs. This hotel is very well positioned, just south of the city center. The room was big and well furnished, but the air conditioner was noisy and inefficient. Also the insulation from outside noise was poor. The bathroom was good. Common areas would be better if they were cleaner.Breakfast at the pool side was cool, and good food choices were available, but watch the little birds present on the trees nearby: if you leave your table they will flock in and eat your breakfast!Staff were OK. less

I was trapped in the elevator at the hotel. Sadly my phone had died. I rang the alarm multiple times, and was ultimately stuck for about 15 minutes before the door finally opened. (No one works the desk at night, so my ringing the alarm did manage to wake other customers, but their calls to the front desk did nothing.) There was also no hot water in the room, which make showering unpleasant. When I complained to the manager the next morning and said I wanted my money back and would contest it on my credit card if I didn't get a refund he replied that he was going to give your money back but since I was being demanding about he refused. (Note: I didn't yell or raise my voice, didn't swear, didn't say anything insulting--I simply said the service was unacceptable and I wanted my money back and if he disagreed I'd complain to my credit card company.) Ultimately my credit card company did reverse the charge for me. This is a horrible hotel and a manager who does not belong in the hospitality industry. less

We were on a road trip and found this hotel the morning of the reservation. We got it at a very value price for a Saturday night in Palm Springs. The location was good and the room was basic but had all that was necessary for a one night stop. Comfortable beds, coffee in room, and included breakfast at a great price! less

Review for family of six incl 2 children, four night stay. We had stayed here a couple of times over the years, and liked it so decided to make this our anchor in the Palm Springs leg of our Road Trip. Right choice.The premises is in the middle of renovation, so there is work in progress, but this was not intrusive for us and will probably be completed before the season starts. Check in was smooth and friendly, we got the adjacent rooms requested. They looked as though they had been remodelled/refurnished, everything was very clean and presentable. Free Wi-Fi. Breakfast next to the pool was fine. The pool was clean. Free parking (does get full later on as it appears in the coupon magazines) and none of the "resort fees" that seem to be common in Palm Springs. No dining on site, Elmer's is a short drive along 111. We used to walk into the Old Town but with kids a bit too far. There is a bus- there was a free shuttle apparently but it went out of service in July, shame. We were really pleased with our stay, as on previous occasions. We loved the free aerobatic show by the Humming Birds every day, and the Road Runner which scooted across the lot into the hill behind. Recommended. less

The pool was empty most of the time so felt like our own private pool, nice mexican restaurant accross the road and a fun american pub 10 minutes walk away. Ralphs supermarket is a 10 minute drive and the liqour shop accross the road do the most amazing sandwichs for just $8 Ariel tramway is a must, what a view and experience, the joshua tree is good too...again amazing views. Maid came daily, reception and the polite gent on our arrival was lovely and helpfull, breakfast was good, enough choice and sitting outside was lovely...just watch your breakfast as the cheeky little birds will sneak it if you leave unattended. A very pleasant quiet relaxing holiday and we toured Califonia, stayed in 2 Best Westerns and these were the best hotels so I would defitnetly book with them again, all the facilities you need, iron, fridge, ice machine, microwave, usb sockets. All the staff worked very hard. So very pleased with our stay - Thank you less