Let me start by telling you about my trip to the pool. There’s tons of people, and also in the hot tub. Everybody seems to be having a nice time. The pool is heated, but kind dark because it’s not so well lit, and the sun has gone down. So we swam a while, till it started to get cold, and then said lets take a quick hot tub to warm up before going back to the room. The tub has a few people, but there’s room so we climb in. After about five minutes, somebody moves, unblocking the light in the tub, and you can see much more clearly. My wife says “what’s all that stuff in the water?”. My daughter and I and I look down, and it’s bugs. Dead bugs. Thousands of them. Maybe tens of thousands. Little tiny gnats and mosquitoes and whatever flies around the dessert at night I guess. We’re sitting in bug soup. It’s freaking disgusting. Apparently whatever filter is supposed to clean the water isn't working. So we immediately get up of course, and decide that we should rinse off in the pool (we have no idea if the pool is filled with bugs too because still not much light there. For all we know, its even worse).
Getting back to the room, we take turns showering, and when I take my bathing suit off dozens of little dead bugs fall to the bottom of the shower. It’s super disgusting and I can’t scrub myself clean enough.
OK…the family is exhausted and need to sleep. As usual, I claim the side of my bed by the air conditioner, but I stay up with the lights out and watch a couple Star Trek episodes that I ripped to my laptop. Now it’s midnight, and I decide to climb into bed. Here’s where I discover problem two. The room is so small that the bed is literally six inches from the air conditioner. I have to slide in sideways to get in, but that’s not the problem .The problem is that the air conditioner is six inches from me and blowing like an icy hurricane on me. So I turn it off. Just a few minutes later it is hot and stuffy because its still 90 degrees outside. This isn’t going to work so I turn the air back on. Blizzard. I try sleeping completely under the covers, so the air isn’t blowing directly on me, but that doesn’t work. I’m suffocating. It’s now about 12:30, and I give up and decide to sleep in an arm chair. I give that a shot for about an hour, but nope. But I spend that time productively and figure out how to make a wind break using an extra sheet between the bed and the air conditioner that I rig in place with some heavy objects and shoes. The air still blows, and still keep the room cool, but I can lay in bed and not feel like I’m in a winter storm. Great. But its two AM.
Did I mention that the people above us are either elephants or horses practicing fence jumping? Because this whole time they are stomping and banging like their feet are made of iron. Which they start up again at 8AM, so I wake up after just a few hours of very fitful, not restful sleep.
No problem, a hot shower will get me going. Oh wait, problem, no hot water. The hotel water heater can't keep up with demand.
Breakfast is exactly the same as every other free hotel breakfast. Bread products, cereal, waffles, yogurt, scrambled eggs, and something that's basically bacon jerky. It's boring but it is free so I can't complain much about that. The facility is clean and well stocked.
Overall, I would NEVER stay at this hotel again, nor recommend it to anyone. I will say that the front desk service was very friendly and helpful, but it doesn't make up for the shortcomings of the facility. less
Todd A, General Manager at Best Western Inn at Palm Springs, responded to this review
I am so sorry that you had some issue with the hotel. Some are our fault and some we have no control over as per bugs in the pool and Spa. They come down from the hill next to the pool area and are attracted to the lights from both the places and so at dawn and through the night the bugs will be there. By About 4am the filters have caught up with the bugs. Again I am sorry.