Avoid. Much better options at this price.
31/05/2017 Tony K, Springfield, Missouri
Booked a non-smoking and was offered only a smoking room. Odor was so INTENSE and room so dated and worn out that I would not have my family stay there. We ended up going to another hotel to spend the... more
Booked a non-smoking and was offered only a smoking room. Odor was so INTENSE and room so dated and worn out that I would not have my family stay there. We ended up going to another hotel to spend the night. Typically book rooms in the $100 a night range, so I know about was I can expect. I will accept a little less, but this was way below even being close to standard. less
Connie_Hale43144, Manager at Best Western Inn, responded to this review
I am sorry that this happened. When you book on line through certain websites, these companies do not guarantee room types, such as smoking or non-smoking, just bed types. If all the non smoking rooms with 2 beds are booked when you make the reservations, then their system will automatically book the 2 beds, but then the type will be smoking.
The hotel is sent the reservation and only shows that the guest booked the 2 bed, smoking rooms. This only happens when the hotel is sold out of the room type that you desire. When these guest arrives, we are unable to accommodate the guest the room that they believed they had booked, so it is not only a horrible experience for the guest, but the hotel as well.
If you choose to continue to use these websites to book your room, I do suggest you call the hotel to see if your desired room type was booked. If it was not, then you will need to cancel your reservation on line, as the hotel does not have your payment information, and hopefully this will allow you time to book the room you want.
You can always call the hotel directly and make your reservation. We not only guarantee bed type, but room type as well. If you have any requests, such as adjoining rooms or floor preference, remember that on line bookings do not pick these request up.
I suggest that you call the customer support number from your on line booking company, and see what they can do to retrieve your payment.