This Best Western is hidden along the I-410 loop accesss road.
Pros: Our room was toward the rear of the property, facing the inner courtyard. It was quiet, and clean, with comfortable beds, good a/c, great water pressure & very helpful personnel. It's about 5 minutes from the Ingram mall, Regal movie theater, and restaurants, as well as only being about 15-20 minutes from Lackland AFB. Also, no bugs! Linens smelled fresh and carpets were pretty clean. The pool looked clean and inviting.
Cons: We had to have our room keys rekeyed about once per day, as they'd lose the code, no matter where they were kept. Annoying, but not a deal breaker. The bathroom smelled musty, but it's Texas, and with that humidity, it's hard to keep mildew out. After the first use, it aired out and was ok. We didn't report it, as this trip was not about spending much time in the room. Carpet was frayed badly in the entryway, but again (to me), this is cosmetic, not a deal breaker. The "breakfast" was unimpressive. They offer eggs, rolls, toast and make your own waffles. No fruit, or hot oatmeal. It was very basic and bland.
Overall, not bad, but the exterior looks nicer than the interior. The pool looked wonderful and clean, but we didn't use it. The rooms show why this is only a 2-star hotel. However, that being said, it was priced between $100-$130/ night. You could stay in a vacation rental for the same price, which I may do next time. If it were only for a few days, though, I would probably stay here again. It was clean and close to where I needed to be. less
Juan M, Manager at Best Western Ingram Park Inn, responded to this review
We want to thank you for your wonderful review. We appreciate all your comments and we are excited you enjoyed your stay. Please keep us in mind for your next trip to San Antonio.
Juan Jose Martinez