Best Western Ingram Park Inn

6855 NW Loop 410, San Antonio, Texas, 78238-4113, United States
based on 514 reviews Trip Advisor Logo
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Best Western Ingram Park Inn

Welcome to the Best Western Ingram Park Inn located conveniently on Loop 410 a short drive from the San Antonio Center.

Guests in town find themselves conveniently close to everything, we are minutes from your favorite local area destination
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
6855 NW Loop 410, San Antonio, Texas, 78238-4113, United States

Reviews of Best Western Ingram Park Inn

Traveller Overview:
4.0 Rating: 514 reviews
Excellent 37%
Very Good 29%
Average 14%
Poor 6%
Terrible 11%
Rating

bwsyes, wrote review 03/04/2021

Medical

Close to the hospital bring your own TV trays so you can eat your meals and have a place to prepare your food near the microwave. Overall it was a great experience. The pool was clean. Room was clean.... more

Owner Response
Guest Relations Manager, Guest Services / Front Office at Best Western Ingram Park Inn, responded to this review
Dear bwsyes, Thank you for an awesome feedback! Your comfort and satisfaction is exactly what we aim for. I am happy to hear from you that you have been you had a great stay and you were satisfied with the condition of the room and the pool. We hope to see you again soon! Sincerely, CM- Guest Relations Manager
Rating

waynepY6530RT, wrote review 22/03/2021

Don't Bother

Worst BW property I have ever seen. * Plan on arriving before the sun sets. The light switch inside the door turns on nothing because there is no fixture in the entry ceiling. You have to wander in... more

Owner Response
Guest Relations Manager, Guest Services / Front Office at Best Western Ingram Park Inn, responded to this review
Dear waynepY6530RT, Thank you for spending the time in letting us know about all those. I'm sorry that the experience you had was far from satisfactory. We are continuously looking into improvements that we can do to provide what our guests need, so we truly appreciate you for letting us know what we lacked. Surely we have raised each of those points to the management. We look forward to seeing you again soon, so we can give you an even better service. Sincerely, CM - Guest Relations Manager
Rating

Curiosity720034, wrote review 17/03/2021

If I could give 0 stars I would

I hate leaving any reviews but people need to know. I got bed bugs, a dirty room, stained bed and towels, and much smaller room with no working toilet after I checked in only to find the room that was... more

Owner Response
Guest Relations Manager, Guest Services / Front Office at Best Western Ingram Park Inn, responded to this review
Dear Curiosity720034, The time you spent in letting us know about the issues you have encountered is much appreciate. I am so sorry for such horrible experience you had. We’re investigating this matter and working it out with our housekeeping. We’ll definitely aim to bring a far better service, so we hope to see you again soon to replace that bad experience with a great one. Sincerely, CM - Guest Relations Manager
Rating

raymundor763, wrote review 15/03/2021

Very unclean rooms and unprofessional staff.

Room was very dirty. Bed sheets where un washed and burned. Pillows where yellow and had make up stains. Bed sheet was yellow had a couple burned holes and stains. Cover had stains. The whole bed set ... more

Owner Response
Guest Relations Manager, Guest Services / Front Office at Best Western Ingram Park Inn, responded to this review
Dear raymundor763 , Thank you for all your feedback. Our aim is to provide the best experience to anyone who visits us. Your experience definitely does not meet the standards we have set for ourselves. Rest assured these issues have been raised to the management for an immediate resolution. We look forward to having another opportunity to make amends and deliver an unforgettable experience to you. Sincerely, CM - Guest Relations Manager
Rating

hpahona03, wrote review 05/03/2021

Awesome staff

These guys are great 👍🏼 definitely coming back here soon for a quick getaway. Everything was perfect and clean money well spent. The best western reward program is amazing!!!!! Tell everyone you kno... more

Owner Response
Guest Relations Manager, Guest Services / Front Office at Best Western Ingram Park Inn, responded to this review
Dear hpahona03, Thank you for giving us a perfect rating! Your satisfaction is our top priority and I am happy to know that we were able to provide you with a great stay. We are looking forward to the next time that we will see you again! Sincerely, CM - Guest Relations Manager