Best Western Hotel St. Michael

Messages are NOT being given to hotel guests. January 9th I attempted to get ahold of a hotel guest that I knew was in the hotel restaurant. When I asked if they could attempt to get the individual in the restaurant/bar the lady who answered the phone said there was nobody there and would transfer me to the room. The transfer to the room went straight to hotel VM. When I called back to ask to try and locate the guest I was told that if they were not in the room that they were therefore not on the property. I then asked to leave a msg at the front desk, which they said they took down but in fact never delivered to the hotel guest. And to be quite clear the call was an emergency and the guest was in the restaurant area at the time that I called. They lied and did not want to walk a few paces from the front desk to the restaurant/bar area to give the msg. This hotel was more family friendly a few years ago... the owner Michael was more proactive with overall customer delivery... it has gone downhill! less

Stayed there several times, due to deaths in my German family in Morbach..Cannot say anything positive, other that "Joe"Joachim Rahn, who has been a lifetime friend reduced my room charges by 50 %.....Food was good, but only stayed because I was still accepted at the Stammtisch........Furwitz in Morbach is a better place.... . less

Every time I make my way over to Morbach, St Michael's is my place of choice. Staff is friendly, breakfast is good, gym is up to par, rooms are big and spacious, and the area is close to anything and everything you need! I'll strongly recommend this hotel less

Wrote a review back in 2017. This year seemed to have seen some changes, primarily in the breakfast dining area. Totally renovated, it has a fresh new look and is clean and bright. There's even a big screen TV with international news, rather than just domestic. Food items have been improved somewhat.....particularly the better coffee machines. Mostly the same fare though......not bad selection. The area that really needs to be improved is the fitness room. Equipment is really dated, and several of the treadmills are not working. They don't look maintained...as there is evidence of perspiration drips all over them. Also lacking is a basket for soiled towels (which they do provide)…..so one is left wondering if one should take the towel back to one's room, and leave it for the housekeeping staff to pickup, OR leave it on the floor in the fitness room. Oh well ! The spa area is really dingy, with music blaring....but no one is there. Never explored it, but wondered if it was just left over from the 70s. less

Room was NOT clean on the floor. Second day : same. Third day NO CLEANING at all! No towelchange on second day. Very LOUD american flight-people, with no restrictions in their voice. - Slamming doors - every day at 1.15 someone has to move chairs in a room above you - dirty carpets nearly everywhere positief : a good shower less