Average Hotel, Could Be So Much Better Than Average If Hotel Management Take Action
06/09/2017 BluIndigo, Zurich, Switzerland
Good points: Location is convenient for public transport, good choice of bars and restaurants near by, room well furnished, good shower, Comfy bed, kettle with tea and coffee in room, Receptionist st... more
Good points: Location is convenient for public transport, good choice of bars and restaurants near by, room well furnished, good shower, Comfy bed, kettle with tea and coffee in room, Receptionist staff very friendly & helpful, good wifi.
Bad Points: Many TV channels not working (hotel staff told me is an ongoing problem, still not fixed), room was hot - no aircon - only noisy pedestal fan, nearby church bell was very loud making it impossible to get a good nights sleep. less
Spirgarten, Guest Relations Manager at Best Western Hotel Spirgarten, responded to this review
Thank you for your detailed feedback regarding your stay at our property. We were happy about your kind friendly words towards our Front Office staff and hotel rooms.
We value your feedback and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are aware of the air con issue but unfortunately it is not only in our hands, due to some law restrictions. Meanwhile we were as well able to fix the problem with the TV channels. Looking forward to welcome you again soon and once again thank you for your feedback.
Michaela Hauser, Guest Experience Manager