Room smelt so bad it made me gag!
03/06/2018 74mmkp, London, United Kingdom
Booked this as we unexpectedly needed a room in Nice for a night that didn’t cost the earth. I booked the first hotel I saw with a recognisable brand as I had no time to research, so had fairly low ex... more
Booked this as we unexpectedly needed a room in Nice for a night that didn’t cost the earth. I booked the first hotel I saw with a recognisable brand as I had no time to research, so had fairly low expectations.
Location was better than I expected for the price we paid. Short walk from the station, beach and shopping. Reception staff were really friendly too.
However, there was a nasty, overpowering smell in the room - I saw another review that mentioned this but only after we had booked. We were too tired to complain and ask to swap so opened the balcony doors fully for a few hours to air it. Had been planning to sleep with them open but it was too noisy and by morning the smell was back and I actually physically gagged a few times. There is no way I would have spent another night there no matter how desperate I was!
I would avoid this place on that basis alone. less
Séverine C, Front Office Manager at Best Western Hotel Roosevelt, responded to this review
We apologize for the inconvenience that you have experienced in our hotel.
We are here to help you, 24/7, and we are putting the satisfaction of our guests on top of everything.
As a result, we really invite you to get in touch as soon as possible with the reception in this kind of situation: you could have been easily moved to another room, where you would have spent a good night of sleep.
We hope that you keep trusting Best Western.