Not the "best" Best Western...
First, I will say the staff were all very friendly and quite nice. However, our room was much warmer than the lobby (we had to complain to get it fixed, for it to be even remotely tolerable in the hea... more
First, I will say the staff were all very friendly and quite nice. However, our room was much warmer than the lobby (we had to complain to get it fixed, for it to be even remotely tolerable in the heatwave of 90 degree temps,and it was still significantly warmer than the lobby) and the room also had a TERRIBLE odor. Unfortunately, they were completely booked and could not change us to a different room. Finally, the shower curtain was pretty gross, and the shower so small that it was difficult to avoid touching it.
I have stayed at other Best Westerns in France and the United States, and this one was simply not the same level as the others, which are usually a decent room for the price. less
Séverine C, Responsable réception at Best Western Hotel Roosevelt, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Due to the exceptionally high temperatures last week, our air conditioning system showed some limits in the rooms that are the most exposed to the sun, and we are so sorry about it! We would have been pleased to change your room if we hadn't been fully booked on that day.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.