Best Western Hotel Rome Airport

We arrived at the Best Western at 10.00am. When I booked the Hotel it clearly said online ‘Shuttle service’ from airport. What it didn’t say online was Shuttle service begins at 1.00pm. 20€ for a taxi to an airport hotel! Best Western is an airport hotel, where people arrive and leave all times of the day. When we arrived we were told check-in was 2.00pm. Really? But if we wanted an early check - in, it would cost 25€ if there was a room available. After flying for many hours from Denpasar, all we wanted was a room, and miraculously less than 5 minutes later a room was available. We still don’t understand why we had to pay for a room that was ready? The room was basic but clean and comfortable. We had dinner at the restaurant in the hotel. Quite good. Breakfast was also basic, but there was enough choice. We did spend time around the pool which was fine. If we had to spend time in an airport hotel in Rome again, I would probably book somewhere else. less

This hotel is convenient to the airport so good for an overnight upon arrival or before a flight. The front desk was very unfriendly and not at all hospitable. They paid no attention at all to our requests. We arrived a little after 10:00 AM and could not check in, but I informed them that we had only 2 people instead of the 3 guests that we quoted in our reservation. When we came back after 2:00 to check-in. They sent us to a room for 3 (midgets) and then got huffy when we advised them that we need a room for 2 onnly with seperate beds if possible. The very same man that I spoke with before said that they were not aware of this and treated us as somewhat lesser human beings. The following morning we went to breakfast arriving just 15 minutes before it closed. They were already tearing down the buffet and took things away right from in front of us then started cleaning while we were eating. The whole expereince left feeling as though we were totally unwelcome. Only the housekeepers were nice. less

After a four hour drive and returning cars at airport we really looked forward to a cool swim in the pool. 34 degrees ouside and our kids needed a swim. On on arrival staff at reception told us the pool were closed due to a private party. At that time no one was using it but I guess later during the day. Receptionist only said oh it’ s not my fault, you can fill out a complaint form. I just don’t understand how that would have helped us to use the pool? When asking for the manager she said that since it is weekend he is off, in most hotels there’s always someone responsible at all times. They must have known about this some time ahead and they could have emailed the guests so we could cancel booking and find snother place but no info at all. Other than that our double room was very small and breakfast not more than ok. I e-mailed hotel 3 weeks ago but no answer. less

Stayed here for one night only. Came in after midnight quite a big hotel. Parking is not much but we managed to get the last spot. Quite large hotel with several buildings partly interconnected. We stayed in the old part which was pretty dated but clean and well maintained. However the design was old. Room is of average size but quiet and the beds are good. After a short night I attended breakfast. Take a good look around because one part of the buffet is on the other side off the room in the restaurant. Noticeable but with my short sleep not for me. Buffet is a average but good buffet. It has all you need. Great about Italy is that you can order the good good good espressos and cappuccinos. They are sooo much better than any of the machine coffee. And this hotel was no exception. Been only on the Wi-Fi shortly. But it seemed ok. Anyway we checked out and continued our journey. Just a good airport hotel. Nothing fancy but also nothing wrong! Oh and it has an outdoor swimming pool and indoor fitness. less

We had a horror time trying to get to the hotel from the airport. Its over 3km from the arrivals terminal so you need transport. Their information page states they have a shuttle service from the airport but good luck finding it. The phone number wouldn’t connect and when we asked airport information they said that it was a private shuttle so you need to contact them yourself. We ended up taking a taxi for 28 Euro for 3 people with bags. Reception advised us that it is difficult getting the shuttle (??) because you have to go to Hertz and book it there(!!) Well that’s a convenient service- not! To top it off it costs 7 Euro each. Rooms are modern and comfortable. less