To be fair, this was only my second short trip to Rome, and I find FCO to be an incredibly frustrating and poorly managed airport relative to other international airports. Therefore, I cannot completely fault the Best Western for the lack of transportation options to its property, despite the fact that it is only a 5-7 minute drive from the airport and bills itself as an “airport” hotel.
*Firstly, the hotel shuttle’s final airport departure is at 10:30pm (22:30), even though the hotel website says 22:00. No luck if your flight arrives later, and the airport’s Information Counter is useless.
*Secondly, do not attempt to take Uber, as the app seems to confuse the pick-up point; I stubbornly waited TWO HOURS for an Uber driver to finally arrive (it was the third driver, after two previous ones mysteriously canceled on me).
*Thirdly, the hotel shuttle charges 8-10 euros one-way for this short 5-7 minute drive, which is cheaper than Uber but still feels like a rip-off for such a short journey. Clearly, airport hotels in Rome have no incentive to provide added value for customers by offering something so outrageous as a FREE shuttle; this type of fee is common.
Check-in: Once I arrived at the hotel past midnight, the female front-desk attendant was helpful, efficient, and kind. Check-in was efficient, and a wake-up call was arranged and executed as promised. The building layout is awkward, as I had to go outside to an adjacent building, walk down a short flight of steps and up a small elevator and through a fire door to get to my tiny room. En route, I noticed the hotel’s small but functional mini-gym, which appeared newish and clean, though I did not have time to use it.
The room: I’m accustomed to small hotel rooms in certain cities and countries, and apparently small is the norm for Rome as well. Small is fine >>IF<< it is combined with efficiency and functionality, which are things this hotel needs to improve significantly.
*Only ONE electrical outlet for my mobile devices in the main room
*Broken light over the bathroom mirror
*TV perched high above the armoire, just a few inches from the ceiling but not angled properly for viewing from bed
*No complimentary water
*Very slippery bathroom and shower floor
*Confusing light switches
Paid-in-advance, off-season rate was $53/night
Front desk offered to print out my boarding passes
Gym and pool available
Conclusion: if you are already accustomed to the inefficiencies and drawbacks of Rome travel or are traveling off-season, I imagine this hotel represents fair-to-decent value for a quickie airport transfer. If you’re a newbie to Rome like me, staying here feels like booking a “Basic Economy” fare flight — it’s good value if you keep your expectations low, and expect to pay for extras. If the rate goes above $100/night, look for other options. less