Does what it says on the tin
06/12/2016 scottsuzanne, Western Ireland, Ireland
Stayed one night booking two double rooms dont get a taxi from the airport its a rip off. You can buy a ticket for the shuttle bus uppn booking. We asked for adjoining rooms but they were not made up ... more
Stayed one night booking two double rooms dont get a taxi from the airport its a rip off. You can buy a ticket for the shuttle bus uppn booking. We asked for adjoining rooms but they were not made up when we arrived. We were quickly given two more rooms. The hotels are 4 **** but in essence they look and feel like 3 *** the hotel staff were very friendly and informative, you could eat in the restaurant should yoo choosr. The rooms are functional with ample towels best western samples. If you want to put your head down for a nights sleep you have to wait until thr aeroplanes stop flying over. They did restart at 6.30. The city tax pp was €2 compared to €6 pp which adds to your stay without breakfast one double room cost €113 midweek. less
Paola C, Guest Relations Manager at BEST WESTERN Hotel Rome Airport, responded to this review
thank you for letting us your feedback.
Your opinion is really important to help us improve our services.
We are very sorry that we couldn't have satisfied your request at your arrival, but please remember that our check in time is 02.00 pm.
We tried to please you giving the rooms before the checkin time without any charge.
Our rooms are soundproofed, anyway we're in Fiumicino, three kilometers from the airport, and as in all of the accommodation area, can occasionally hear the airplanes.
We apologize for not exceeding your expectations, we hope to have you back as our guest to offer a better experience.