Best Western Hotel Rome Airport

Carpet so badly stained I shuddered when I thought of using the bed. Changed to a wooden floored room with a non-workng tv - changed again to a room with a toiilet which ran all nite, light bulbs missing, sink aerator which sprayed all over, shower doors which wouldn't close resulting in very wet flooring and dangerous footing, inadequate venting which precluded use of mirror, Working with corporate offices now who report this location has not responded to their inquiry, Would have changed hotels but was unaware of bathroom issues until into the night - and had an early flight. We've liked other BestWesterns - this one was awful. Corporate now offering a 50.00 voucher but I'd really prefer a refund. Unrealistic, I guess - but I'd be wary to book this chain again so the voucher would be worthless. At least with a refund I could report issues were resolved to my satisfaction -- which says a lot about a service industry. less

I visit Rome regularly and usually stay across the road from this hotel at the (newly named) Mercure Leonardo Da Vinci Hotel - but as I had plenty of BW points, I decided to try this hotel out. We stayed here twice within a three week period. The reason for the stay was because we were flying into Rome from Dubai and the following day, we were flying out for Sardinia. On the second stay, we were doing the reverse trip. So, check-in was fine. We were given a room in the older section on the 2nd floor. It was SMALL and the air conditioning would not go below 25C - about 80F. There have been previous reviews regarding this issue and it would seem that the management chooses to take no notice of it. Some hotels can control the air conditioning from a central area, usually near reception and they can turn it ON for your individual room. This is a European thing and is not done in other parts of the world. I went down to the reception and the very pleasant lady said she'd "get engineering to look at the problem". No one showed up and the problem remained. Given it was only one night we just opened the window and let some fresh, cooler air in. On the return trip I was greeted by Francesco at reception. I told him about the previous uncomfortable stay and asked if we could avoid a repeat. He checked the system and gave us a new refurbished room on the ground floor near the swimming pool. It was excellent. Spacious and much lighter and brighter than the other room. The big bonus was that the a/c worked. Comfortable bed and big bathroom. Thank you Francesco ! Breakfast in the adjoining restaurant was very good and at only 5 euro a head, it's a bargain. Would definitely stay again - but in a refurbished room. For those new to Rome airport and wanting to get the hotel shuttle: walk out the door of the arrivals hall and turn RIGHT. Walk along as far as you can and you will see the tourist coaches and other buses on your left. The hotel shuttles pull into the smaller parking bays on the right. There is a sign up on the concrete pillars telling you what hotels are being serviced. less

This two storey hotel is 10 minutes from the airport and has an extra charge shuttle service that is much less than a taxi! 6 Euros per person, each way; book it through the hotel if you need it ... not sure it runs all hours of the day but it did in the morning. (We did not book it to take us from the airport to the hotel and the Taxi Supervisor charged us 30 Euros; should have been 20 but such is life. The shuttle would have been 12) We spent 18 hours at this hotel. We had a small but nice and clean room, 111, overlooking the outdoor restaurant. (In 11 hours there were only three occasions when we obviously heard aircraft taking off. Slept through any others.) They have a gorgeous swimming pool with lounge chairs, a gym with equipment, and an outdoor seating area with umbrellas (see my photo). You can order drinks and food here during certain hours of the day when the restaurant is open. There is also a small bar at Reception where you can get alcoholic drinks. Breakfast is 5 Euros. Lots of variety. Good value. (We booked the room through one of the agencies we found via tripadvisor and they made it sound as if breakfast was included, but no. Still, the price was right.) There is a classy restaurant, Concorde, or walk to the street, turn left and there is a good Chinese restaurant about 250 yards away, Miao Xian, if you want different food. Delicious. Both are highly rated on tripadvisor. Most people probably just crash here for eight hours before a flight and never use the amenties, but we had more time so we did appreciate them. less

Traumatized by a few airport hotel experiences in the past, I checked in with no high expectations. This one turned out to be a satisfactory overnight stay. The staff were friendly and efficient. The room was nice sized. The towels looked new and were clean. There was a coffee/tea service. Chamomile tea for a relaxing night cap in the veranda. The toilet/bath facility fits the overnight needs. The carpet did not look very clean but they offered bedroom slippers. They offer shuttle service at 6 euros per passenger per trip. The airport bound ride was more than 5 minutes late so suggest to allow extra time in your schedule. Note that hotel bound, taxi option is 25 euros flat rate from the airport. Note further that the pick up point is in Terminal 3 towards the very last parking slot which is a bit of a walk if you're coming from Terminal 1. Waiting time for the hotel bound shuttle is 45 minutes at certain times. Suggest to call for a seat reservation with the hotel as the shuttle bus has limited capacity. The hotel has a restaurant. less

Very nice airport hotel. Rooms are modern, very clean and spacious although the bathroom was quite small and crammed.. WiFi worked great. Staff nice and helpful. Shuttle service was great Recommended! less