Best Western Hotel Rome Airport

Being made to feel welcomed always is much more important. It starts the trip off right. I have stayed at hotel several times. I come to Italy at least twice a year. Lately, it has been more and after a long flight usually around twelve hours, the staff will make you feel better as soon as walk through the door. less

This hotel was a quick decision for a place to stay close to airport. Was clean, small, and noisy. My sister and I shared room. About 8 of us ate dinner in restaurant at hotel since not sure where to go? It was average, nothing special, ordinary food. I think next time will find a place with a little more character. less

As a result of a very late arrival, we needed somewhere to stay at Rome Airport and chose the Best Western. It is a modern functional hotel which has all the facilities you need. It is clean and comfortable and so very suitable for an overnight stop at the airport. It also has a shuttle to the airport (not free unlike most other shuttles I have used). less

Stayed here after our Mediterranean cruise the night before we departed back home. We arrived early prior to check in time and Francisca helped us with no hesitation. Room was clean, cozy and accommodation is was what we expected. Airport Shuttle reserved for the morning flight for a small fee, staff was always welcoming and warm. I’d stay here again for sure! less

Recently stayed at this hotel for one night bed, breakfast and evening meal. Arrived around 5pm and were provided our rooms. There was four of us. The rooms were small albeit functional and what you would expect for this classification of hotel. Meals were to be served in the restaurant within the hotel. We were provided a slip of card for us to show the restaurant prior to ordering to indicate it was for our evening meal. The general layout of the hotel is ok however the area its situated in is a not the best and looks rundown. Upon attending the restaurant we were greeted by the young waiting staff who directed us to a table and seemed attentive. We were provided leather bound menus and therefore handed in our evening meal slips. The leather bound menus were quickly removed and replaced with a small laminated menu with a very limited choice. However we ordered and waited. Lots of patrons came in sat down and ordered meals. The food looked really nice. We waited and waited people came in after us, orderd and were served whilst we waited. After an hour I enquired why the delay but was offered no explanation. Eventually our orders arrived and mine spaghetti carbonara was cold, shrivelled up and very very salty. My friends American Pizza was a pizza base covered with hotdog sausages and chips ? Totally bizzar. The food was awful with no apologies so we left and had to got outside to look for somewhere else to eat. The customer services was incredibly poor and no help provided. They really don't care about their customers especially tourists. The restaurant food served to us was dreadful. I would not use this hotel again. No manager was available either in the evening or the morning when we gladly left. AVOID. less