Worst Western hotel...
10/09/2017 Katerina_Kal, Munich, Germany
The Hotel is not worth the current price at all. We had serious noise problems. One night we could hear the noise of the aircondition of the other rooms because the walls were bumping from the noise.... more
The Hotel is not worth the current price at all. We had serious noise problems. One night we could hear the noise of the aircondition of the other rooms because the walls were bumping from the noise. We called the reception many times since they were unwilling to help even though they knew what was happening. They offered us another room after a lot of pressure. And since this day it was raining the room also was flooding! The luxury that it seems to have its fake since even though the plugs are from 70s! The staff was not also so friendly.. Think twice before going there. I would expect a full refund after all this treatment.... less
valentina o, Guest Relations Manager at Best Western Hotel Rivoli, responded to this review
Thank you for your feedback regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Concerning the noise, you are right and we have already removed the old machine and put a new noiseless one.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 063224042.
Best Western Hotel Rivoli