Best Western Weymouth Hotel Rembrandt

Arrived a bit early for check in so been told by receptionist roughly half an hour and the rooms are ready, what is weird I don’t think all the rooms are ready at same time and also not even been advised if we could leave our car in carpark. Later we came back and on registration form was a note saying UPGRADED! Honestly when I entered the room it felt more like degrade, the room was tired and in need of refurb. We decided to use the swimming pool what was the only good thing at the hotel, clean pool area and nice warm water. In the morning we’ve been woken up early by the maintenance next door making very loud noise, found out he was taking the wallpaper out of the wall. Left the hotel a bit grumpy because of the unexpected wake up. less

The hotel was well located, being only a short walk to the sea front and we were able to park in the car park. Our room was on the second floor and the lack of a lift was not a problem for us. The room was an excellent size although perhaps could do with a bit of updating and air con would have been good (it was very hot the weekend we stayed!) We all found the mattress and pillows to be a bit too hard and it would be great if the hotel could perhaps provide a firmer and softer pillow for each person as standard. We did not eat at the hotel however I admit that the carvery looked attractive and I would be tempted to give it a go if we ever return! My husband and daughter enjoyed their swim (always a bonus for a hotel to have a swimming pool!). I liked being able to leave the room key when we left for the day as it meant that we did not have to worry about the possibility of losing it on the beach! The staff were friendly and I'm sure they'd have been helpful if we'd needed any assistance. Overall, I'd probably give the hotel a 3 1/2 out of 5 (if that was possible!) less

The hotel has a good amount of parking and the food is very good, with friendly staff. My room was spacious but the jack n jill door which connects to next door meant I could hear their conversations and the guy talking in his sleep. Guess I should be glad they didn’t feel the urge to fornicate :S less

This hotel reminded me of a Corporals Mess circa 1980s. Other reviewers have likened it to an old peoples home. I guess it's okay if you're a trade and need a month or two of fairly cheap lodgings. But nearby hotel chains offer a far more pleasant environment for business travel. Ups: I liked the staff for the sole reason that they knew the place needed cheering up and did their best. Downs: My bath side had come off. Room was noisy. Shower was tap attachment in bathtub. Smell was iffy. Room was down many turns. Bar was all TV and no atmosphere, I might as well have been sitting in an Argos store. less

We stayed for 3 nights. The room was a good size with basic amenities. The breakfast and diner are a good standard. All hotel staffs are very polite and friendly. One exception when we checked out, the reception called Tori Willett, I found her a bit rude. I was presented with a bill and right away she came with a card machine while I was trying to check everything on a bill. As I have paid for the room and breakfast upfront, I wanted to make sure that the bill is correct. The cashier was rushing and kept saying that it was only for dinner and drinks, she kept saying twice while I was still trying to check everything. I felt pressured and just paid, but had to ask for a copy so I can check that later. After I paid, she didn’t even say thank you or had any eye contact with me. Very bad customer service. less