This hotel caters to long distrance drivers and we were most definitely in that category. After driving from Norway, we arrived very late and booked the hotel within an hour of arriving, through a we... more
This hotel caters to long distrance drivers and we were most definitely in that category. After driving from Norway, we arrived very late and booked the hotel within an hour of arriving, through a well known travel site. On arrival the 2 ladies at front desk couldn't get us into a room because even though our booking showed on Best Western's system, their separate system took up to 3 hours to receive the information. Just what you want to hear at an obscene hour of the morning after driving 40 hours straight!!
I suggested that since they had our booking showing in one system, it was clear we had actually booked and paid for a room, so could we just get settled in a room and in the morning it would all be sorted - no, they actually expected us to wait until the information went from one system to theirs, up to 3 hours. Discussing between them, trying to find a solution and not caring about how exhausted we were. UTTERLY RIDICULOUS!! Also we paid a fortune as we booked last minute on the road, so didn't expect this for the money we paid.
Best part of the hotel was the breakfast (see pics) which was fantastic, also the breakfast staff was very customer focused, ensured everyone had all they needed and had top ups whenever required. Front desk overnight could learn from this great lady!
The room itself is fairly dated, though adequate (see pics). Parking is free and there are lots of spaces. Bed was not that comfortable - a little hard, tea and coffee facilities were plentiful and the internet was fine too. I spoke with a manager in the morning and she did apologise, agreed that staff should have just given us a room, realising she needed to train them better. less