Best Western Hotel Prisma

The hotel is ok, and its located outside the country . The beds are good, but we miss aircondition and refrigdirator in the heat. But the room was big, and small gifts on each bed, and a New german book on the bedtable make it more cozy to come into the room. The staff was friendly. less

Basic quality hotel but have some specific positive things - very comfortable parking, good bed quality, near HolstenHallen (5 min on foot). Good room (if You get Comfort room, it's garden side, just unfortunately without AC). Also important - very helpful staff. less

This hotel caters to long distrance drivers and we were most definitely in that category. After driving from Norway, we arrived very late and booked the hotel within an hour of arriving, through a well known travel site. On arrival the 2 ladies at front desk couldn't get us into a room because even though our booking showed on Best Western's system, their separate system took up to 3 hours to receive the information. Just what you want to hear at an obscene hour of the morning after driving 40 hours straight!! I suggested that since they had our booking showing in one system, it was clear we had actually booked and paid for a room, so could we just get settled in a room and in the morning it would all be sorted - no, they actually expected us to wait until the information went from one system to theirs, up to 3 hours. Discussing between them, trying to find a solution and not caring about how exhausted we were. UTTERLY RIDICULOUS!! Also we paid a fortune as we booked last minute on the road, so didn't expect this for the money we paid. Best part of the hotel was the breakfast (see pics) which was fantastic, also the breakfast staff was very customer focused, ensured everyone had all they needed and had top ups whenever required. Front desk overnight could learn from this great lady! The room itself is fairly dated, though adequate (see pics). Parking is free and there are lots of spaces. Bed was not that comfortable - a little hard, tea and coffee facilities were plentiful and the internet was fine too. I spoke with a manager in the morning and she did apologise, agreed that staff should have just given us a room, realising she needed to train them better. less

The hotel is more a business mans hotel than a holiday destination. That said it was fine for our requirement of a one night stay on a golf trip. the only minus was the hotel was generally very cold as the seemed to have turned all the heating off. The rooms were basic and a little dated but clean and adequate for our needs. Breakfast was good and the restaurant served good quality food at reasonable prices. less

Great stay and a great New Year party they have organinized. Good food and very great staff. Would stay there again. The only minus was that the hotel was outside City centre, but there was only 1,5 Kilometer to venter 😀 less