Adequate as a place to stay
11/01/2018 NicolaG350119, County Dublin, Ireland
The hotel was clean, the staff were pleasant, but it was unbelievable to us that the hotel bar and restaurant closed early on New Years' Eve. As it is a bit of a distance from the city centre, not wa... more
The hotel was clean, the staff were pleasant, but it was unbelievable to us that the hotel bar and restaurant closed early on New Years' Eve. As it is a bit of a distance from the city centre, not walking distance but well served by buses, we decided to spend the evening at our hotel, have a meal and a few drinks before midnight. The buses were not to be running from the city centre after midnight so there was no point in remaining there. We headed down to the restaurant for a meal about 8pm, to find it closed and locked, the bar also. We ended up having to go to a local garage for a bag of pretzels and a can of soda for our dinner. It had not been advertised, and there was no sign up to say the bar and restaurant would be closed. This is the first time we have encountered this, and we always take a holiday over New Year, so I can affirm this to be unusual. Other than that, the hotel was adequate, our rooms were clean, it would be nice if there was spare bed linen, as the duvet did not reach the edges of the bed and the pillows were flat. It got very hot during the night, and a safety feature missing was that the windows opened all the way, which was surprising and actually welcome, as I like to lean out a little to look out, especially as there were fireworks all over the city at midnight on New Year's Eve. I understand staff may not be happy to work over New Year, but having worked in the hospitality industry myself, I learned a long time ago to just suck it up and get on with it.
Having said that, if I was back in Warsaw again, I would stay at this hotel. It is reasonably priced and as I said, well served by buses. less
Marta B, Kierownik recepcji at Best Western Hotel Portos, responded to this review
Thank you very much for your kind feedback. Our work gives us great satisfaction, thanks to such opinions, we know that our efforts have been recognized. We endeavor to make your stay enjoyable and in line with expectations. We kindly invite to our hotel next time.
With kind regards
Marta Bogusławska, FO manager