Best Western Hotel Plaza

The reception personnel are rode and unfortunately their English is pretty weak . The hotel hygiene is okay. The breakfast is okay , but it’s not a 4 star hotel breakfast. The hotel surrounding area is noisy and full of refugees and well known with robberies . This is my second time in Naples and I’m sorry about the reception personnel attitude which is rude and rough . We booked and paid online for a triple room but when we arrived we found it a double room , we spend 15 min trying to explain to the receptionist our reservation and the confirmation was printed, but this is all was for nothing. Will never stay their ever again less

The good: Very close to train station, convenient when you have an early train. Rooms are small but cute, fine for a single person. Bed was reasonably comfy. It was nice to have a fridge/mini bar. The bad: Although there's a climate control panel on the wall, it doesn't seem to work. I tried to turn the AC on to reduce to temp to about 68 F for sleeping. I was able to toggle to “cool” and select the temp but the actual room temp never went below 72.5 F per the display. I suspect it was set centrally to not go lower than that because they don't want guests to use extra electricity. I even called the desk and he mumbled something about fixing it but it never happened. This is very annoying to me because I need a cool room to sleep well, and I expect the AC to work properly when it's advertised as an amenity. I shudder to think how uncomfortable this place would be in the summer - it was only slightly too warm when I was there but it’s the principle of it - if there’s a temperature panel on the wall I should be able to set it to what I want! Also, the hotel's website advertises a restaurant on site with "local cuisine" but there is no restaurant. There's only a breakfast service in the morning that you have to pay extra for. We ended up going to a mini market next door late at night to get some snacks instead. Website also advertises a "local shuttle" so we asked about using it but we were told to just take a cab. Maybe website needs to be updated? The first people at the reception desk were friendly/helpful but the guy that was there overnight was curt and indifferent. Overall, I might stay here again if I had an early train connection in Naples, but only if the AC was fixed to allow guests to actually use it. Otherwise no, I would not stay again in a hotel that does not deliver promised amenities. less

Clean, comfortable, well run hotel. Enjoyable breakfast. Good WiFi reception. Staff very helpful and friendly. Good value for money. Area surrounding the hotel is very run down but convenient for Main Railway Station. less

The location is very closed to the central train station. The hotel inside is nice and clean. The staff in the hotel is very nice, but outside of the hotel make us feel unsafe. So many people hanging out on the street and some of them came up and asked for money. The streets are not clean at all. We didn't go out at night for safety concern. less

We stayed at the Best Western as it is located near to the station. It is also in walking distance of some really good restaurants and an easy walk to the centre. The WiFi is good and the rooms are basic but have everything you need. They are quite small and the beds are hard but not too small. The breakfast was really good and met our needs and it’s nice going to the top of the hotel to the roof terrace. If you want a bar culture this is not the place to stay it’s much better suited for those who want to get out and about. The local square is quite busy with people of less advantage but nobody bothered us at all. The rooms are kept clean and refreshed. I believe this was good value for money and would return if I ever wanted to revisit Naples. less