Best Western Hotel Plaza

This is a purely functional hotel. Reception on arrival was very frosty and a bad start. The room was nothing special with a view of a smelly courtyard for adjoining flats with as much rubbish as the rest of the city below Breakfast was quite good but the staff distant. It's handy for the station and having read other reviews, I didn't feel any threat. I do wonder why places have empty holders for excursions and features. Sort of summed it all up less

The location is very central close to main train station and the staff very kind Beatiful breakfat on the roof, enjoyed very much the sfogliatelle but I would like to have some more vegetables. Regarding the lot of migrants in the streets around may be for many turists could feel not secure to walk around but I did it in all times including late in the night and nobody disturbed me less

We spent 3 day in this hotel. Rooms are to small for 4* Breakfast was very very poor. The only think what kept us happy was very kind and polite staff. Specially Mr. Gianfranco from reception, he was very helpful and kind. Thank you. less

A great hotel for comfort and amenities. Great breakfast on roof top garden included in price. Hotel room had most amenities to make a cup of tea and a fridge. Wonder woman was fantastically helpful member of staff right down to the exact request for a particular tea bag (chamomile). Also, while no restaurant, they did provide snacks for self help at anytime. unfortunately the location of the hotel while it is near the station it is a bit isolated in a rough area where many immigrants are congregating.We did not experience any trouble but it was slightly daunting passing all these crowds. Recommend that eat during day in the many great restaurants around and stay in at night. less

This hotel is situated in the worse part of Naples, arriving at the train station, you fear for your life walking to the hotel! There are gangs of unsavory people on every corner, and walking with luggage definitely attracts attention. I wish there were reviews that clearly specified this before I booked. My recommendation is to book elsewhere, and grab a taxi from train station. less