Best Western Hotel Plaza

I was three days in Naples and I really like this strange city. It's very loud and sometimes shocking when people scream (especially on buses-the druver call the police and...) but most people are very nice and friendly. There are wonderful sightsеing, museums and palaces. The hotel in which I settled in my opinion is in a convenient location, close to the main train station and the Alibus bus stop to the airport.Staff at the hotel are friendly and welcoming. Breakfast is good. The breakfast area is on the top flour and had nice views.The room is nice, though small, like BW in Como. The bathroom is clean, the cubicle was too small. I think I would come back there - in Naples and the hotel :) less

I have booked this Hotel trusting Best Western brand name and despite location is not properly the most attractive in Naples. It's quite close to the old town, that is an advantage for tourists or job travelers than need a quick escape to relax from hard working. However it's close to the Souk of the Central Station that may prove be challenging as far as safety at and beyond sunset. The above is mitigated by a very attentive and professional crew that add a touch of Neapolitan kindness and spontaneous care for clients. Ms. Olimpia is especially a benchmark of pleasantness and shine well beyond what professionalism dictates. My workshop has been fully successful and my guests (colleagues from all over the world) were extremely pleased about my couple of days dedicated to our job session. Extremely recommended. less

We brought a class of grade 7s (11 year olds) to Naples from Bergamo. Below are the comments they made about the hotel experience. The hotel from the outside is not so nice to see,but it is casual and cozy. The breakfast is very good and the rooms are very clean. I stayed there with my friends for 3 nights, 4 days. The staff was very nice and friendly. The restaurant and breakfast was good, but the rooms were very small and the walls were thin so we could hear what was going on in other rooms and in the hall. The hotel is near the train station, about 200 meters away. There was an area that had rubbish nearby. But overall the hotel was good. Very convenient given the fact that it is close to the station. There are lots of facilities around so good if you are tourists or on business. Very nice and nice staff! They speak Italian and English very well. I did not have any possibility to know about the other languages ​​.... Very nice rooms, comfy beds and pillows too. Small bathrooms but with everything you need up to two people. Breakfast not abundant but good! Overall it was nice! less

We booked 3 rooms 3 months back and 1 more about a month back. 2 rooms given on first floor and rest 2 on different floors. All rooms of different sizes out of which 1 was like a storeroom. No facilities at all. The person/people at the reception are the only staff this big chain hotel has. They will provide everything by one thing only- sorry. The staff are rude maybe because they are frustrated. I was to celebrate my 25 anniversary but unfortunately I was allotted the storeroom sized room. Second day I was promised the best room of hotel but nothing remotely matched their promise. I had to haul the luggage for nothing. Drinking water from bathroom and only plastic cups provided in room for tea or water. Plastic disposable cups....eew. I am a member of Best Western but will leave immediately I think. Horrible experience. Avoid this hotel and the neighborhood is also not very healthy. less

Olympia (at Reception) was friendly and extremely helpful with great tour and restaurant suggestions. Hotel drivers provided short city tour and airport drop-off on final day. My room was a good size, comfortable and spotless. Breakfasts were scrumptious! Convenient to Central Station, Garibaldi Piazza, Hop on-hop off Stop 10 and good restaurants. Hotel area not beautiful, but I walked everywhere, even at night & did not feel threatened. less