Best Western Hotel Plaza

Piazza Principe Umberto I, 23, Napoli, 80142, Italy
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Best Western Hotel Plaza

Special Protection, our commitment to ensuring a safe stay with strict cleaning and sanitization protocols. Technologies to support the interaction with the staff to promote social distancing. Protective equipment and safety procedures for staff and show more

Pets not accepted
Check-in & Check out14:00:00 | 11:00:00
Piazza Principe Umberto I, 23, Napoli, 80142, Italy

Reviews of Best Western Hotel Plaza

Traveller Overview:
3.5 Rating: 1281 reviews
Excellent 22%
Very Good 40%
Average 22%
Poor 7%
Terrible 6%

markmT5347AN, wrote review 11/01/2020

Don't stay here!

I use BW all the time. This BW is in a terrible neighborhood, has not parking or place to park to unload your car, has lighting issues, heating cooling issues. It is clean. The staff ripped me off ... more


FatihMehmetCelebi, wrote review 10/12/2019

Average/good hotel in a not-so-good neighborhoud

Before you read my comment you need to understand that I have stayed in many hotels all over the world from very luxury to very poor ones. The hotel culture in Italy isn't good in my point of view. Us... more


creativevixen, wrote review 03/12/2019

Decent hotel in a dicey neighborhood

It was tricky to find, as the entrance faces a small side street. Our cab driver who dropped us off told us the hotel is good, but the neighborhood isn’t, and he was correct. The hotel itself was fin... more

Owner Response
GIANLUCA4015, Responsabile relazioni con la clientela at Best Western Hotel Plaza Napoli, responded to this review
Dear creativevixen, Thank you for completing the survey regarding your recent stay at our facility. The esteem he has for us is an important response to our daily commitment. In fact, with her judgments on the services she liked and those that, on the contrary, should be improved will help us to offer a better experience both to her and to the rest of our customers in the future. We thank you again for taking the time to complete our satisfaction questionnaire and, hoping to have you again among our guests,

bozzettia, wrote review 01/12/2019

Walk from Central Train Station

Hotel is hard to find. Most people don't know it as a Best Western. Most refer to it as the Hotel Plaza. It has a green awning over the door. Across from a busy nearby square. Hotel itself was clean a... more


Arianne D, wrote review 23/11/2019

The hotel charged us breakfast for 3 weeks which we did NOT have or booked, and is not responsing to any of our attempts

We stayed in Best Western Napoli for about 3 weeks. We didn´t have breakfast included, which we checked on the first day by asking this to the reception. One day we asked if it was possible to have br... more