Best Western Hotel Plaza

Stayed for 10 days in this hotel at the beginning of August. Location isn't very inviting - a microcosm of the city itself, which struggles to keep itself clean. reception area - upon arrival, the interior appears dark and dated, with dark wooden panelling. Check-in was fine, with helpful staff on reception. We were let into our room that was on the 3rd floor with a view out over the piazza, by a cleaner - as we had difficulty opening the door). once inside, we quickly discovered an issue with the safe - we could not fit a standard 10inch tablet in it,; also, we could not open the safe with the key. after a bit of to and fro , it emerged that there was another key for the safe ( which we had not been provided with). This did indeed work, but unfortunately, so did my car keys, house key...in fact anything that could cause the entire barrel to turn!! We were told that this would be rectified the following day/ or we could move rooms ( this after having unpacked!). Suffice to say neither of these events occurred for the duration of our stay ,meaning that I had to carry a large sum of money around with me for the entire holiday. The room door proved a challenge for the entire holiday, requiring the equivalent of a masonic handshake in order to open it. The room offered a kettle for tea and coffee - but only plastic cups more suited to cold water. The saving grace of this hotel was the breakfast area on the top floor - this was bright and airy, in contrast to the rest of the hotel. The breakfast choices were broad enough, and the serving staff very pleasant. I direct my ire at the Best Western chain itself, which is clearly starving this hotel of funds needed to maintain and improve the standards they aspire to. The personnel on the ground are doing their best in difficult conditions. I have stayed in several Best Western hotels in my time, the brand giving an expectation of a certain level...this was far and away the worst experience I've had. less

Very sketchy area my hire car was almost stolen damage meant it couldn’t be driven and the hire company Sicily by car would not replace or give me a refund because I parked it outside the hotel so stuck in Naples and public transport which actually wasn’t too bad public transport that is the hotel staff were very good and Joseph was brilliant re the car. Inside hotel was ok as long as you didn’t look out of the window there was constant police sirens and people were lurking about all day and night really felt unsafe and I am a karate 2nd Dan. less

The hotel is very close to the station, and the historic naples . The bus from the airport drops you very close to the hotel .When we arrived at the hotel there was Pasquale who is very cheerful person . All the stuff we meet in this hotel are very professional and friendly which made our stay a good one . The AC in the room was great. Clean and comfortable beds and the room was very quiet. The breakfast is super . All went very well during our 6 night stay in this hotel and i recommend it to others. There was also a small refrigerator in the room, which was very helpful less

Great hotel, great rooms. Lovely staff. Offered free water for the heat. Room very tidy and good continental choice for breakfast. Especially friendly was gluleppe pasquace. Very lovely person. Would visit again less

Never will I ever stay in Naples again at a hotel that says it has air conditioning in July, that clearly doesn’t. The general manager told us that the whole hotel was set on 18 degrees and that our thermostat was decoration. But that wasn’t 18 degrees! My boyfriend and I couldn’t sleep next to each other, no covers with the windows wide open to get a cross breeze. We had no air circulation. My cosmetics melted from the 33 degee room temperature. And we were told that there was nothing that could be done. The rest of the hotel was a hot box as well. The 5th floor, that serves breakfast oddly was the coolest spot in the hotel but not cool by anyone’s standards. We counted the minutes until we could leave our one night stay! less