Best Western Hotel Plaza

The reviews for this hotel on here are very mixed and some very strong bad ones. We weren't sure what to expect, we had booked another hotel but there was a problem So we booked this one a few weeks before our holiday. The hotel is lovely, the room was exactly what we needed, great bathroom and aircon. The view wasn't great but this didn't bother us. The staff were accomadating and pleasant, they are very invested in their lodgers and their needs. The breakfast is vast and is served for a long time which was great for lay in days. The location is great for tourists travelling outside naples, short walking distance to Station Garibaldi which will take you to Sorrento, Pompeii etc. The area is a bit rough, but reminded me of some areas of London. The night life is quite busy but there are a lot of officials around and I felt quite safe in the late evening. There weren't many tourist staying here, mainly business people but this didn't affect our stay. It meant the surrounding rooms were quite and we hardly bumped into many other people. They were helpful and friendly, I would recommend this hotel for anyone staying in Naples. A lot of reviews here have marked it down due to the location, honestly the hotel is worth 4 stars and it's not the hotels problem for the area. It is a little uncomfortable, a lot of people on the streets but I felt safe and we didn't see or run into any problems. less

I've stayed at this hotel several times, and we've had good experiences each time. We like the convenience of being close to the central train station, and at the same time close enough to most downtown sites to walk. The hotel staff is helpful, pleasant and accommodating. The rooms are adequate, WIFI works well, breakfast is typical. We've never had an incident, considering where the hotel is located, although we are well aware of the stories that accompany being near the train station in Naples. We travel during the day and stay close to the hotel at night - always practicing due diligence with our valuables. less

Location in a typical busy Naples area: railwaystation, market and restaurants very close. Excellent breakfast buffet. For an early departure they arrange a taxi and a early coffee with biscuits. Very kind service at 4 AM. less

Just had a 12 night stay and hotel is perfect for a base to explore Naples which is a beautiful city full of history and wonderful buildings and churches.Naples does have some rough looking areas but which major city in the world doesn't.As long as you are sensible about not showing valuables off you are perfectly safe.Hotel is 10 minute walk to train station where trains to Pompeii Herculaneum and Sorrento are as cheap as you will find.The hotel itself is very clean and staff really helpful I would say it is similar to a premier Inn .I would highly recommend that if you are looking for affordable accommodation to explore the city and its surroundings this hotel is perfect. P less

This hotel is very clean, staff friendly gave good information about things in the area. The room was ok but a very small shower. The area its in is Very run down lots of graffiti and rubbish. Police outside the park 24hrs a day. Sad for staff and local people in the area. less