Best Western Hotel Plaza

The goods : super clean, nice and very helpful The bads: the square is noisy, very dirty and far from the old city, on breakfast the radio on is desgusting General is nice, breakfast is normal, please turn off the radio on breakfast, put some music, but no radio with people talking and screaming, looks like we are in the flee market!!! Photos are much nicer than reality... less

The location is very convenient (close to the station) but the atmosphere around the hotel does not appear to be safe at times. The transport service provided by Tony Perroni is absolutely terrific. He is very courteous, helpful and knowledgeable of the city and surrounding areas, e.g. Amalfi Coast. I highly recommend Tonny to anyone who might require transport when in Naples. Vic Fornolles SydneyAustralia less

Personally we found Naples to be not the nicest or safest city of our travels around Italy and not quite what we expected however in this hotel we felt completely safe. We immediately made use of the parking discount they offer at a local underground car park, round the corner from the hotel which was very safe and secure. Because of the brilliant location of the hotel there was no need to drive, most things were within walking distance or there was a train and metro station nearby. The staff were always there to help with recommendations of both safety and where to visit with an amazing standard of English which helped with our poor knowledge of Italian. We felt assured leaving our valuables in the rooms as we felt it to be safer. The room was clean, modern and comfortable which gave for a lovely nights sleep and the aircon was lovely after a hot day exploring. The hotel communal areas were clean and modern and all staff were polite and always happy to help. Overall the hotel was brilliant and there are some lovely attractions around Naples but it also, particularly at night, didn't feel like the safest city but here you can rest assured that you are safe. I would recommend this hotel to anyone visiting! less

The reception personnel are rode and unfortunately their English is pretty weak . The hotel hygiene is okay. The breakfast is okay , but it’s not a 4 star hotel breakfast. The hotel surrounding area is noisy and full of refugees and well known with robberies . This is my second time in Naples and I’m sorry about the reception personnel attitude which is rude and rough . We booked and paid online for a triple room but when we arrived we found it a double room , we spend 15 min trying to explain to the receptionist our reservation and the confirmation was printed, but this is all was for nothing. Will never stay their ever again less

The good: Very close to train station, convenient when you have an early train. Rooms are small but cute, fine for a single person. Bed was reasonably comfy. It was nice to have a fridge/mini bar. The bad: Although there's a climate control panel on the wall, it doesn't seem to work. I tried to turn the AC on to reduce to temp to about 68 F for sleeping. I was able to toggle to “cool” and select the temp but the actual room temp never went below 72.5 F per the display. I suspect it was set centrally to not go lower than that because they don't want guests to use extra electricity. I even called the desk and he mumbled something about fixing it but it never happened. This is very annoying to me because I need a cool room to sleep well, and I expect the AC to work properly when it's advertised as an amenity. I shudder to think how uncomfortable this place would be in the summer - it was only slightly too warm when I was there but it’s the principle of it - if there’s a temperature panel on the wall I should be able to set it to what I want! Also, the hotel's website advertises a restaurant on site with "local cuisine" but there is no restaurant. There's only a breakfast service in the morning that you have to pay extra for. We ended up going to a mini market next door late at night to get some snacks instead. Website also advertises a "local shuttle" so we asked about using it but we were told to just take a cab. Maybe website needs to be updated? The first people at the reception desk were friendly/helpful but the guy that was there overnight was curt and indifferent. Overall, I might stay here again if I had an early train connection in Naples, but only if the AC was fixed to allow guests to actually use it. Otherwise no, I would not stay again in a hotel that does not deliver promised amenities. less