Best Western Hotel Plaza

The Plaza is in an excellent location only a short walk from the railway and bus stations. There are an abundance of shops close by and a few excellent gelitaria (ice cream shops). The hotel offer comfortable accommodation at an affordable price. The staff are very welcoming and helpful. Some of the surrounding streets did look a bit suspect as is often the case around stations but we found no problems in the city. less

Taxi trip from airport was less than we expected. Staff was very pleasant, recommended restaurant within walking distance that was amazing. Room was clean and comfy if a little tight, shower was REALLY small (my 6'4" spouse did not fit at all), but everything was in working order, so hard to complain. Breakfast was included and very good also. Lift was a bit slow - minor inconvenience. less

The reviews for this hotel on here are very mixed and some very strong bad ones. We weren't sure what to expect, we had booked another hotel but there was a problem So we booked this one a few weeks before our holiday. The hotel is lovely, the room was exactly what we needed, great bathroom and aircon. The view wasn't great but this didn't bother us. The staff were accomadating and pleasant, they are very invested in their lodgers and their needs. The breakfast is vast and is served for a long time which was great for lay in days. The location is great for tourists travelling outside naples, short walking distance to Station Garibaldi which will take you to Sorrento, Pompeii etc. The area is a bit rough, but reminded me of some areas of London. The night life is quite busy but there are a lot of officials around and I felt quite safe in the late evening. There weren't many tourist staying here, mainly business people but this didn't affect our stay. It meant the surrounding rooms were quite and we hardly bumped into many other people. They were helpful and friendly, I would recommend this hotel for anyone staying in Naples. A lot of reviews here have marked it down due to the location, honestly the hotel is worth 4 stars and it's not the hotels problem for the area. It is a little uncomfortable, a lot of people on the streets but I felt safe and we didn't see or run into any problems. less

I've stayed at this hotel several times, and we've had good experiences each time. We like the convenience of being close to the central train station, and at the same time close enough to most downtown sites to walk. The hotel staff is helpful, pleasant and accommodating. The rooms are adequate, WIFI works well, breakfast is typical. We've never had an incident, considering where the hotel is located, although we are well aware of the stories that accompany being near the train station in Naples. We travel during the day and stay close to the hotel at night - always practicing due diligence with our valuables. less

Location in a typical busy Naples area: railwaystation, market and restaurants very close. Excellent breakfast buffet. For an early departure they arrange a taxi and a early coffee with biscuits. Very kind service at 4 AM. less