Best Western Hotel Herman Bang

We stayed at a BnB run by Best Western in Fredrikshavn Denmark and the two managers there were the most rude and unhelpful managers that I have ever had the displeasure to meet. The webpage advertised a shared lounge/tv area, a games area - pool table and table football, a tv in the room and coffee making facilities. NONE of these were at our BnB! They removed the games area, the shared tv lounge and the coffee making facilities, and the tv in our room didn’t work. We were traveling with two young children so were relying on these things to make our stay easier. When we told the manager about this, she just replied “Check out then!” Neither the old woman that we spoke to or the other manager called Lars tried to help us at all. It was the worst service I’ve ever received at a hotel/hostel/BnB, and I’ve travelled to over 30 countries. DO NOT STAY HERE! They should be ashamed and sacked. less

When making the booking, the hotel said that it only had business rooms available so we had to upgrade by paying 27 euro per person per night. However, the hotel was clearly empty when we arrived. Moreover, the parking is over 10 euro per night which is not specified anywhere. We had an offer of "alt går i fisk" which meant that all our meals were covered. However, the restaurant doesn't offer any vegetarian or fish meals whatsoever. Overall, horribly overpriced for the experience. less

The hotel is lovely, food is excellent and most importantly the staff is very helpful, polite and kind. We recommend this hotel without hesitation to anyone visiting this beautiful area of Denmark. Well done! less

having stayed at the same hotel again on another business trip i am able to report that the next hotel room was a lot better than the last (417) i believe that this was one of the best rooms in the hotel and was exactly what you want from a hotel. nice layout, decent size bathroom and a comfy bed, however please read below as rooms do vary and this was a lot better. the hotel was of a reasonable standard and the staff were very nice. there was a couple of little problems with the room i had (219), 1- the bathroom extractor fan sounded like a jet engine was about to take off next to me. 2- there was no heater in the bathroom so when you got up in the night or in the morning to use the toilet or the shower, it was absolutely freezing. apart from this the room was ok, the breakfast was nothing special, the usual bread and cereals with one little station for some very salty and well cooked bacon, some scrambled eggs and some very small sausages. less

Queen bed room was one of the smallest I have ever slept in. The bed however, was an adequate queen. The bathroom was super tiny. Glad I am not supersized. There was a strange smell in the room. Not sure if that was from an odourizer or from the carpet. Breakfast buffet is huge and I really like their "meet the locaks" concept. less