Over all poor service
10/12/2018 stevensC195UE, Sparks, Nevada
I am a regular guest at Best Western hotels and this particular location was near the top of the worst stays I’ve had. Most of the staff came across as uncaring and that I was bothering them. We asked... more
I am a regular guest at Best Western hotels and this particular location was near the top of the worst stays I’ve had. Most of the staff came across as uncaring and that I was bothering them. We asked for a extra blanket, but got a sheet, asked about getting 2 out of the 4 room lights (not working when we checked in) to get replacement bulbs, but they didn’t have any (we were there 3 nights), their room literature listing the hotels amenities listed a free hotel high speed computer and printer for use, but there was no such thing, maid service didn’t replace the room amenities (soap, coffee, etc). I had to go ask for them. Plus, the dirty coffee cups and glasses we used were not replaced each day...again I had to ask and then go get them. There was a mixup on our reservation about getting free breakfasts per a promotion, which we did not get and the hotel told us the promotion had expired, yet at their counter was the promotion advertised on display. So, they said they would give us a discount the next morning from 13 euro to 9 euro. We took them up on it the one time, yet at checkout they were billing us for 3 mornings at full price. Somewhat reluctantly they let us pay for the one morning at 9 euro. The hotel is off an alley, which is a little dark and the hotel did little to clean up in front of their hotel, plus it was a little noisy at night with people hanging out in the alley. I will never stay at this location again. A week later we stayed at a different BW and it was one of the best stays I’ve ever had at Best Western. less
Sandrine L, Directeur général at Best Western Hotel Faubourg Saint-Martin, responded to this review
Please accept my apologies for the incidents that occurred during your stay.
You have been unlucky and I can assure you that I made a point with my teams to make up for it.
We are listening to our guests and responsive as you have seen. The necessary has been made to each of your requests, but I understand your feedback.
I take care of the maintenance around the hotel every day, but it's hard for me to do it at night.
I hope to be able to show you during your next stay, the image of the Best Western that you appreciate, the professionalism of my teams and our responsiveness.
We are also preparing novelties that we hope to make you discover