Cold room, cold shower
22/09/2017 AnnoyedBrooklyn, BROOKLYN
I was booked into this hotel for a small conference, so it was not my choice right off, but when I arrived it seemed clean and reasonable, if a bit over designed. The first night it was a bit cold ou... more
I was booked into this hotel for a small conference, so it was not my choice right off, but when I arrived it seemed clean and reasonable, if a bit over designed. The first night it was a bit cold out (50F/18C) so I turned on the heat. In the middle of the night I woke up shivering with cold. The heating system had been set to 28 and yet it only blew out icy cold air. When I informed the staff of this on the second night they claimed they could not fix it that night because there was only one person to "man the desk" and this was at 8pm.
The second morning I awoke to a cold shower. I let the water run for 20 minutes with no change in temperature., and they do not handle laundry on Friday, Saturday or Sunday.
As further annoyances their WiFi is free and terrible, breaking several times per night as I attempted to do conference calls
The staff seem uninterested in addressing any of these issues. I will not stay here again. less
Laurence M, Directeur général at Best Western Hotel Faubourg Saint-Martin, responded to this review
Dear Sir / Madam,
I can not let you say "do not stay here", they are strong and offensive words.
You stayed at our hotel on the weekend and there were actually two technical incidents. I understand your disappointment and I apologize again. Nevertheless, our team has been very solicited and managed at best and on a case by case basis, I can not let you imply that they were indifferent.
We had a hot water shutdown last Friday, however our technician came in as soon as possible and this was settled the morning.
Regarding the temperature of your room, the hotel is equipped with a reversible air conditioning system. To settle it, we based ourselves on weather forecasts that announced warmer weather. As a result of the feedback from some of our customers, we have thus raised the temperature.
Be assured that these situations are not usual and therefore that what you have experienced is not the daily reality of the Hotel Faubourg Saint-Martin.
I hope to welcome you again in a comfortable and warm atmosphere, the true atmosphere of our establishment.