A great hotel with excellent staff
21/08/2017 jmarkob, Plouenan, France
This hotel is in the heart of Paris. If you think the heart of Paris is the Eiffel Tower or the Champs Elysee, you probably don't know Paris that well. A couple of minutes from Strasbourg Saint-Denis,... more
This hotel is in the heart of Paris. If you think the heart of Paris is the Eiffel Tower or the Champs Elysee, you probably don't know Paris that well. A couple of minutes from Strasbourg Saint-Denis, you are at the lively heart of real Paris where people and cultures and foods and nightlife mix to create a fantastic place to be.
The hotel itself is modern and well kept. Our room as a decent size for Paris - which means that if you are not used to Paris, you may well think it is small but, the more you come here, the more you understand the architectural and structural reasons that hotel rooms are not the size that they are in other countries. As it is, it was a good size and had good facilities including a Nespresso coffee machine. The beds were comfy and the aircon worked! The bathroom was smart and they had a good selection of shampoos and *hurray* actual soap bars (take note other hotels!). At night, the area outside was quiet - which is rare in this area of Paris but is a benefit of this hotel being off the main road and not on it!
Breakfast was fresh and plentiful. A buffet affair served in the cellar with bread, meats, yoghurts, cheeses, eggs and cereals. If I had one gripe, it wasn't with the staff or the hotel - it was with the other guests. Before you start shouting at the staff for things like hot milk - actually shouting at them - firstly, check your manners because they are people just like you and could do with being shown some respect and, secondly, maybe check the big thing of hot milk yourself? Some people could really do with a crash course in how to behave when out in public!
Anyway, back to the hotel. All the staff were generous with their time and information. They were friendly and only too willing to help.
My usual preference is for Accor hotels (Ibis or Mercure) and I think this is my first Best Western - certainly my first in many years - and it has made me rethink how I book. I would come back here in a heartbeat - in fact, I can pretty much guarantee that I will be back this year at least once. My son rated it 10 - even when I told him that the scoring was out of 5! less
Laurence M, Responsable réception at Best Western Hotel Faubourg Saint-Martin, responded to this review
Following your stay in the Best Western Faubourg Saint Martin, thank you all for your contribution and your testimony on our services and facilities. This is fundamental. We bring indeed the greatest interest to the mutual satisfaction of our customers.
All our staff thank you for your kind review!
To allow you to rediscover our services and our hotel, it is with pleasure that we welcome you during your next stay to meet all your expectations. To do this, do not hesitate to contact us directly.
Thank you again for your stay, it was a pleasure to meet you
Operating M. Best Western Hôtel Faubourg Saint Martin