Hotel Faubourg Best Westren
06/11/2018 Expedition530841, Ottawa, Canada
When we arrived in Paris it was evening, First visit to this city so once we entered the neighbourhood, I was alarmed at the fact that the hotel was down a narrow alley way. There were men standing at... more
When we arrived in Paris it was evening, First visit to this city so once we entered the neighbourhood, I was alarmed at the fact that the hotel was down a narrow alley way. There were men standing at the top of the Alley that led to the hotel saying awful and inappropriate things to us, It was a very sketchy and shady area. We reached the hotel and was greeted cheerfully by the staff. Very kind. I was happy to see that the front doors were locked. Very small Hotel, Very small Hotel, both of us could not take the elevator together, our room was like a closet but functional and very Clean and it was nice to have coffee available in the room. We went out for food around the corner for fear of going to far at nigh because the area is so awful.. At the other end of the Alley of the hotel's location there were over 6 homeless people camped out by the entrance, one was inappropriate. We basically were scared of the area. By the time we were done our dinner, we came back through but they were all asleep , thankfully.
The hotel put us in a room that overlooked a vent system, all surrounded by walls so that was also disappointing. The staff also charged for bottled water as the staff told us that drinking the water was not recommended!!! The room does have a safe and the shuttle service was offered but at a high cost of a taxi. But the staff were friendly, the room was clean. I probably would never stay again being the size of it and also the shady area. Disappointed. less
Sandrine L, Directeur général at Best Western Hotel Faubourg Saint-Martin, responded to this review
Dear Madam, dear Sir,
We are delighted to have fulfilled your expectations on both the welcome and the functionality of our rooms.
My teams are happy to advise you and make you discover Paris.
I can understand that this first Parisian stay has reserved a few surprises, Paris is a dream, but is nonetheless an European capital full of life and diversity.
Our neighborhood is cosmopolitan, we travel around the world passing the passage Brady with its many exotic restaurants, but I assure you safe.
We offer different categories of rooms, you could have solicited us to fully meet your expectations.
I hope to see you again among us so you can discover the beauties of the capital.
General Manager of the hôtel Best Western Faubourg Saint Martin
+33 1 40 40 02 02