Superb hotel with outstanding employees
We had a superb break at the De Havelet. The hotel has a great location, with a stunning view out over the castle. The room was comfortable, spacious and- as with the entire hotel- spotlessly clean.... more
We had a superb break at the De Havelet. The hotel has a great location, with a stunning view out over the castle. The room was comfortable, spacious and- as with the entire hotel- spotlessly clean. The housekeeping staff keep it looking great. The hotel itself is cosy, warm and (at this time of year) beautifully festive. The comfy lounge with open fire was a lovely, unexpected touch. Breakfasts were generous, and the restaurant menu was imaginative, extensive and fairly priced- we never had a meal that we didn't enjoy. We chose the hotel largely due to the spa facilities, which were clean, quiet and well kept- they did not disappoint. The hotel delivers on all fronts, without any ostentation. It's unfussy, comfortable and fresh-looking; there isn't anything I would highlight as needing improvement.
What shines above all else though are the hotel employees. Service was efficient and competent, but informal and exceptionally friendly. This was true of everyone we interacted with from the restaurant to reception to housekeeping. After a no doubt hard year, you might expect hospitality staff to be jaded, but we didn't find that at all. Lots of hospitality venues have friendly, competent staff but somehow at De Havelet the employees take it to the next level. Special credit goes to Marina on the front desk and Evdoxia on the restaurant, both who were memorably superb.
We wouldn't consider stay anywhere else in Guernsey. Hope to be back! less
BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor following your recent stay at Best Western Hotel de Havelet. It was a great pleasure to read your review and I am glad that you enjoyed your stay with us, and our facilities were up to your satisfaction. Your comments regarding the hotel, the room, the spa facilities, the restaurant and staff are much appreciated and your kind compliments regarding the hotel and restaurant staff are very rewarding. It will be my pleasure to share it with each and every one and will pass on your kind compliments to Marina and Evdoxia.
Once again, we thank you for being our Guest and we look forward to welcoming you back hopefully in the near future.