Guest care and comfort is a priority - Great stay
17/11/2017 3harv1, Newcastle upon Tyne, United Kingdom
The hotel is lovely clean ,comfortable , well appointed , rooms spacious, well equipped, a bowl of complementary fresh fruit and drinks sat on the table of the room simply superb. Connected to the Hot... more
The hotel is lovely clean ,comfortable , well appointed , rooms spacious, well equipped, a bowl of complementary fresh fruit and drinks sat on the table of the room simply superb. Connected to the Hotel is the Copenhagen Restaurant , wide range great food, superb quality and good value. What makes this marriage of hotel and restaurant special is the care the staff deliver to their guests. Clearly the ethos is driven throughout the establishment. I arrived late at the hotel a combination of delayed flight and road closure. New to the hotel and seeing that i was heading in the wrong direction the Restaurant manager came out to assist and with a one of his team offered to carry my bags to reception.Despite the official time of the restaurant being closed 10 minute after my arrival they remained open so I could have dinner. And more, it was not a case of then being rushed , the manager made is very clear I could relax ,time was not a problem. Breakfast is in the Copenhagen restaurant and I enjoyed a stunning view . The choice of breakfast was good and plentiful. Service level a the hotel is outstanding. Professional , courteous and caring. My only problem with the Best Western Hotel De Havelet is the stay was far to short. less
BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Another glorious review, thank you very much! We appreciate you taking the time to post this lovely review following your recent stay at Best Western Hotel de Havelet. It was a great pleasure to read your review and I am glad that you enjoyed your stay with us. I am pleased to learn that the hotel facilities and service provided were up to your complete satisfaction and you also enjoyed the meals in our restaurants. It will be my pleasure to pass your kind compliments on to each member of staff and I can assure you they will be delighted to hear it. We truly appreciate your opinion and are pleased you have been served so well.
Thank you for choosing to stay at our property and for you recommendation. We look forward to welcoming you back to Best Western Hotel de Havelet hopefully in the near future.