28/01/2016 Marina C, Greater Adelaide, Australia
We recently had a few days in Guernsey, my husband and I, from Australia, a cousin from Uk, and her husband, and a cousin from Canada. Our three mothers are from Guernsey and we wanted to see their bi... more
We recently had a few days in Guernsey, my husband and I, from Australia, a cousin from Uk, and her husband, and a cousin from Canada. Our three mothers are from Guernsey and we wanted to see their birthplace. I have been twice before and stayed elsewhere but chose the De Havelet for its views from the restaurant. Unfortunately due to renovations starting the day we arrived I was told two weeks before that it would be closed for our stay which was very disappointing. They told us we could be bussed to one of their sister hotels for evening meals but breakfast would be in the usual room, which wasn't ideal for us., However when we arrived, we were very pleasantly surprised to see them in the midst of changing a small lounge room to a bar, the breakfast room also became a dining room, for the most amazing three course meal, and we had all been upgraded to newly refurbished rooms across the top floor front of the hotel. The staff could not have been more helpful, and the manager popped in every morning and evening to see how we were. There were very few other people staying and we felt as though we were Royalty. The hotel was spotlessly clean, beautifully decorated, our rooms were huge and and our evenings in the bar reviewing the days outings are some of my best memories, the staff joined in our conversations and enjoyed laughing at some of our ridiculous photos. It truly was a wonderful experience and I would recommend it to anyone. I will return to Guernsey one day, and I will definitely return to the De Havelet. less
BEST WESTERN D, General Manager at BEST WESTERN Hotel De Havelet, responded to this review
Thank you very much for your wonderful review and sharing your recent experience with other TripAdvisor site readers.
We appreciate your perfect rating and I was delighted to read that you had a such a memorable holiday. I am also pleased to read that the refurbishment in our restaurant did not cause any inconvenience for you and you still had a great dinning experience. Your kind comments regarding the staff are invaluable and it is a great satisfaction to learn that the team has left such a positive impression on you. I can assure you that they will be delighted to read your feedback.
Thank you once again for choosing to stay at BEST WESTERN Hotel de Havelet and for your recommendation. We very much look forward to welcoming you back to BEST WESTERN Hotel de Havelet. Meanwhile we assure you of our personal attention at all times.