A Stunning Hotel
Such a beautful hotel that we have overlooked in the past. The decor is just stunning and the room was immaculate, with lots of nice little extras in our room, such as bath robes, slippers, chocolates... more
Such a beautful hotel that we have overlooked in the past. The decor is just stunning and the room was immaculate, with lots of nice little extras in our room, such as bath robes, slippers, chocolates, fruit water and biscuits. It was a real bonus to have Netflix built into the TV and the bed was enormous. We loved the tunnel leading from the hotel to the restaurants! The pool, jacuzzi, steam room and suana all had a luxurious spa feel to them and we really enjoyed using them. The service was excellent and the staff very helpful and friendly. Food and service in both restaurants was excellent and the breakfast, overlooking Havelet Bay was spot on.But nothing is perfect, so here are the not-so positive elements. Firstly, the milk provided for making tea/coffee was whole milk. I'm perfectly happy with UHT milk but whole milk is just a bit too thick to stomach in tea and skimmed or semi would have been more enjoyable. The room was far too hot in the evening, even though we switched off the heater.We couldn't even open a window as we didn't have one. Also, we realised that the balcomy had a unlocked door, which joined it to every single room on our floor, so if we left our patio door open, anyone could wander in!! It was also quite noisy. On several occasions I heard someone run up and down the stairs to the next floor up and stomp around, causing all the pipes to rattle and someone was hoovering a bit early for a Sunday morning. Otherwise it was a very pleasant stay. less
BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor following your recent stay at Best Western Hotel de Havelet. It was a great pleasure to read your review and I am glad that you enjoyed your stay with us, and our facilities were up to your satisfaction. Your comments regarding the staff are much appreciated, and I will be delighted to share them with each and every one. Thank you also for sharing your feedback regarding the restaurants, I am happy to learn that you found the breakfast and the food excellent. At the same time, I was sorry to learn that the room was too hot and you experience some noise. Please do not hesitate to contact us directly if you wish to stay at our hotel again, so that we can offer you a different room. We also like to inform you that we can provide different milk and the balcony door in your room could be open only from inside.
I would like to thank you once again for staying at Best Western Hotel de Havelet and we look forward to welcoming you back hopefully in the near future.
Kind Regards
Gennaro Festivo
General Manager