Best Western Hotel de Havelet

I booked this Best Western Hotel de Havelet based on the excellent reviews, for a very special birthday celebration for my wife. We have stayed in many 5 star hotels but this exceeded them all! Only one word fits: outstanding. The hotel is furnished to the highest standard, with perfect workmanship, superb location, the highest standard of cleanliness, the most curtesy staff who went out of the way to provide an incredible experience. The food was as you like: perfect. As for the room, well! Comfortable bed, more tea, coffee and biscuits than you could consume care of the 'clipper' brand. etc etc. Returning to our room on my wife's birthday was a bottle of bubble and fresh strawberries, such thoughtfulness. The indoor pool my wife advised was equal to any top Hotel. What more can I say, this will be a celebration we will never forget. Will there be other hoteliers out there able to offer this standard, I doubt it. Kind regards, Paul Christie DY14 9LQ less

Such helpful staff, nothing too much trouble. Exceptional value for £ for the inclusive Xmas package. Nice swimming/jacuzzi area. Massive meal portions! The activities further helped to make the stay fly by. less

Another lovely stay for ten days over Christmas! This was our 14th visit to this hotel and 5th visit at Christmas/new year. As usual it was great value with excellent food and activities. The Christmas Day lunch and evening buffet were excellent. We will be back next year, as always, for our annual summer trip. less

We had a superb break at the De Havelet. The hotel has a great location, with a stunning view out over the castle. The room was comfortable, spacious and- as with the entire hotel- spotlessly clean. The housekeeping staff keep it looking great. The hotel itself is cosy, warm and (at this time of year) beautifully festive. The comfy lounge with open fire was a lovely, unexpected touch. Breakfasts were generous, and the restaurant menu was imaginative, extensive and fairly priced- we never had a meal that we didn't enjoy. We chose the hotel largely due to the spa facilities, which were clean, quiet and well kept- they did not disappoint. The hotel delivers on all fronts, without any ostentation. It's unfussy, comfortable and fresh-looking; there isn't anything I would highlight as needing improvement. What shines above all else though are the hotel employees. Service was efficient and competent, but informal and exceptionally friendly. This was true of everyone we interacted with from the restaurant to reception to housekeeping. After a no doubt hard year, you might expect hospitality staff to be jaded, but we didn't find that at all. Lots of hospitality venues have friendly, competent staff but somehow at De Havelet the employees take it to the next level. Special credit goes to Marina on the front desk and Evdoxia on the restaurant, both who were memorably superb. We wouldn't consider stay anywhere else in Guernsey. Hope to be back! less

Very good location, Ample parking, efficient friendly staff, pleasant restaurant , very comfortable bed. good breakfasts, Pleasant surroundings and amenities. Location is very accessible to St Peter port and only a short walk from the sea, all be it up hill on the way back. less