excellent overall experience
15/12/2018 MRandHF, Vancouver, Canada
I am giving Genarro and his staff a 5 star review for the quick, polite and very helpful service i received throughout, and for the view, room quality and vegetarian food. I initially had a problem w... more
I am giving Genarro and his staff a 5 star review for the quick, polite and very helpful service i received throughout, and for the view, room quality and vegetarian food. I initially had a problem with a broken bed, which was instantly corrected with no fuss and a great room upgrade. I am happy to give 5 stars for places that put problems right - things go wrong from time to time wherever you are, so how the staff respond is often a real measure of quality. There's a nice sea view from the restaurant and I'm happy to say an entire vegetarian menu, a far cry from the usual solitary mushroom pasta 'option'. I loved the baked brie and strawberry salad. Travellers tip; many of the cabs only take cash and can get booked up solid at peak times, so come prepared. less
BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you very much for your review and sharing your recent experience here on TripAdvisor.
As we strive to provide a great experience to all our Guests, I am delighted that you had a most enjoyable stay with us and that most of the hotel facilities were up to your satisfaction. I am also pleased to read that you very much liked the selection of the Vegetarian options and you found our team very helpful and attentive. It will be my pleasure to share your feedback with them which I am sure they will all find very rewarding.
Thank you once again for choosing to stay at Best Western Hotel de Havelet and for your recommendation. We very much look forward to welcoming you back to Best Western Hotel de Havelet. Meanwhile we assure you of our personal attention at all times.