Best Western Hotel de Havelet

Exceptionally helpful staff and excellent food make this a very good hotel indeed. Room was clean and comfortable, service very good and the hotel transport into town both helpful and flexible. All hotel facilities well presented and attractive. less

We were treated like royalty - and enjoyed meeting up with the long-standing staff. We are made to feel part of the family. Everyone, from front of house to housekeeping went out of their way to make sure our stay was perfect. Everyone had a smile and a friendly greeting to lift our spirits and show us they genuinely cared. Staff were universally fun and friendly, easy to get along with, and always keen to go the extra mile, regularly checking to see if we were having a good time. All rooms now have keycard access (not sure what the Duke of Wellington would have thought about these new-fangled ideas if he were to stay here again) and our rooms were recently renovated, but retained original features and a nod to the original charm of the old building. One room had walk-in shower and app-controlled air conditioning - so if that is important to you, it might be worth asking for a specific room when booking. There are two restaurants - the Wellington Boot and The Copenhagen - which is also a cocktail bar. There are two outdoor terraces for meals, afternoon tea, or coffee and drinks. All have great choice of starters, mains and desserts, with optional a la carte favourites for additional cost. Dishes were all really well cooked and presented - and not a single course, over seven days, failed to deliver on quality or taste. The breakfasts are also fantastic, with a wide selection of fruits, cereals, cold meats and cheeses, breads and pastries, as well as a large selection of cooked to order hot dishes. The coffee is also great - none of your wishy washy instant stuff. Restaurant and bar staff were friendly and went out of their way to accommodate requests which were not on the menu - including a fantastic birthday cake on one evening, and profiteroles 'just for us' on another, all expertly made by the hotel's amazing new pastry chef. Nothing was too much trouble and everyone seemed genuinely interested in making sure our stay was memorable and perfect in every way. The week really did go far too quickly and we can't wait to come again. Thank you to each and every member of staff for playing their part in giving us such a perfect holiday on a wonderful island. less

Like other reviewers have pointed out, how this hotel is only a 3star is a mystery. The quality of the staff/food/rooms/facilities/views... everything... deserves far more. Our break was unfortunately cut short by family illness, but we will be returning to do so many others things we had planned on the island - and just to relax at the superb hotel. From the first booking enquiry, to our welcome on arrival and experience throughout the five days, we were amazed by the 100% warm welcome/attentiveness of the staff at just the right level. The food in the two restaurants, each with their own character and different ambience, is very very good. If you are thinking of going to St Peter Port, this is THE place to stay. Yes it is a short walk up a steepish hill, but it is not too strenuous for the average person - and if you are not the average person, there is a free courtesy bus from the hotel. The views from the terrace area and Wellington Boot restaurant are fabulous. Guernesy offers so much for visitors and a variety of landscapes. And that is before you take the boat across the water to Herm (PARADISE) and Sark. less

We have visited Guernsey many times over the years, and this hotel proved to be our best experience ever!! From the Manager, Reception and Restaurants staff right down to the chamber maid, everyone made us feel welcome and valued, and took care of all our needs in a cheerful and friendly manner. The hotel itself is beautifully presented....and spotlessly clean throughout, with great swimming pool and sauna facility plus very well laid-out terraces and gardens (a couple more chairs/tables on the 'upper reaches' of the lawn would not go amiss). Regarding the food.....delicious offerings in both restaurants at breakfast, lunch and dinner, and good choices of wine, etc. We didn't even mind the steep trudge up from the harbour on our elderly legs and will hopefully be back next year. Not telling...but Reception know our favoured room!! less

We had experienced a very good stay at Hotel de Havelet last year and had no hesitation in returning. This time we upgraded to a superior room which was well worth th small additional expence. The hotel is very well fitted and maintained, has pleasant relaxing gardens and patio areas, an excellent pool and sauna complex. There is a very good restaurant with well prepared meals with a good menu choice and well worth the value of being on half board. It also provides a full choice of cooked and cold breakfast items. In addition to the Wellington restauarant there is the Copenhagan bar open most of the day serving a range of bar food and drinks either indoors or on the patios. The hotel occupies a good position, with pleasant views over th harbour from the restaurant. Although in walking distance of the harbour and town there is a short steep hill to the promenard, or a longer but less steep walk as well. There is, however, also a free courtesy bus if required. We found all the staff in both the hotel and restaurant friendly and helpful. We stayed in room 34 overlooking the garden less