Best Western Hotel de Havelet

we went to visit our son & partner who drove us round the island, this was the first time we have been to Guernsey but will not be the last. It is a very friendly island and the people can't do enough to help, we thoroughly enjoyed our visit, it won't be our last. Thank you Guernsey for a friendly visit less

Guernsey is great for a simple and peaceful week's holiday. The cliff path walks and scenery are among the best in Europe. My family and I stayed here in September. We have been before and are always greeted with a genuine welcome which might have been reserved for royalty. The rooms are perfect for our needs - comfortable, clean, tastefully modernised in keeping with the Georgian style of the old house, and with all the facilities we require, including a choice of pillows. The pool, sauna, steam room and jacuzzi are fantastic for winding down in before getting ready for an evening meal - there are secluded grounds you can sun bath or relax in just outside. The two restaurants have attentive serving staff and great chefs. The menus provide a good choice and if there is nothing on the set menu you fancy, the hotel is happy to let you pick something from a la cart or the menu from the other restaurant. Three of us, for example, had Steak Diane cooked to perfection at our table by the Restaurant Manager, Atilla. On another occasion, a mushroom sauce was cooked specially (by the hotel manager!) to go with my veal schnitzel. The breakfast menu is one of the best I have come across anywhere and includes a wide selection of cooked and buffet items. All members of staff - from trainees to long serving employees; across all areas of the hotel - have a warmth of spirit, good-natured friendliness, honesty and willingness to please which we have experienced in few other places. Nothing is too much trouble. Ever. No matter what. I emailed about bringing my drone to Guernsey before we arrived and the hotel manager contacted Guernsey Air Traffic Control to find out the rules for me. I also asked the hotel to make sure we had booked a week of good weather and sunshine. True to form, even this was laid on! Whether by the management or divine intervention I'm not sure, but from my experience of the hotel going the extra mile, I'm inclined to think they even have a hot line to heaven... less

Stayed here back in May for my first visit to Guernsey with a friend. Without a doubt the best hotel I've ever been too. The room was huge and we even had a call from reception to make sure everything was OK with the room which I've never experienced anywhere I've stayed before. Breakfast was very nice and the service was really good with nice views from the restaurant out toward the harbour. Not too far from the town and it is quite a nice walk. I wouldn't hesitate to stay here again if returning to Guernsey in the future. less

We stayed here for five days on full board terms and thought it good value for the Channel Islands. Our room looked out over the harbour - well worth the premium and was kept well serviced during our stay, we enjoyed the daily fresh fruit. Breakfast was good - both hot and cold offerings. Dinner in the Wellington Boot restaurant was also good value. My only two minor criticisms are that for dinner on the first night we were served delicious lamb cutlets, but came with tempura courgette and paprika fries ( which didn't gel for me) and on the Monday night when the Wellington Boot is closed, we should have been given an allowance to dine off the a la carte menu in the Copenhagen bistro. When we checked our bill on departure, we found that the allowance hadn't been deducted - don't know whether that was down to bistro staff or reception staff, but it was quickly addressed when we spotted it. Hence one star knocked off as this was disappointing in an otherwise well run hotel with great staff. less

My husband and I stayed here for 4 nights in August. We chose the hotel after reading previous reviews. We were not disappointed. The hotel was first class. As an extremely fussy person with cleanliness I can only commend the hotel on their standard of room we stayed in . It was immaculate, no dust, carpet clean, bedding beautifully white and comfy. We had a shower over the bath and shower curtain. The curtain had no signs of damp/mildew on it and around the sides of the bath and tiles were free of mildew. We had good facilities in the room, tea/coffee , hairdryer, fan and fridge. We ate breakfast and evening meal at the hotel. Breakfast was plentiful with a good variety of cooked, continental, fruit etc. It catered for all. The evening meal was superb value . We paid £23.95 for the set 3 course menu plus coffee (a la carte was also available) in the Wellington restaurant with plenty of choice and all delicious . There was another restaurant - The Copenhagen which served equally good food. There is a pool at the hotel which looked inviting, however we did not use it as we spent a lot of time sight seeing and visiting neighbouring islands. The hotel take pride in their customer service and get to know their customers very quickly. We were made to feel very welcome by everyone. I can confidently compliment all members of staff from management, Reception , restaurant and housekeeping on a first class hotel. The hotel is situated a short distance from St Peter's Port, certainly within walking distance but located on a hill. The location of the hotel suited us as we prefer to stay slightly outside a busy town. There is a courtesy bus to and from St Peter's Port available for guests. We will certainly visit again. less