11/09/2017 SteveBStoke, Stoke on Trent
This was our third visit in 5 years to the De Havelet, let me start by saying that the Hotel is very well presented and the bedroom was clean and tidy, the Breakfast at the De Havelet is one of the be... more
This was our third visit in 5 years to the De Havelet, let me start by saying that the Hotel is very well presented and the bedroom was clean and tidy, the Breakfast at the De Havelet is one of the best we've ever had anywhere and we must also mention the staff in the restaurant Jose, Andy, Angel, Catia and Luca sorry if we've missed one or two, not forgetting the reception staff they are a credit to the Hotel and offer the highest possible service and nothing is too much trouble for them.
Unfortunately I particularly was a little underwhelmed by the evening meal, since our last visit they have reduced the number of courses from 4 to 3 as well as reducing to just one veg and one potato from two veg and two potato option with the main meal and what is the point of polenta fries (I did have a quick conversation with Gennaro regards this), but also to me there was some repetition of the meals on starters and deserts, also on Monday evenings you now eat in the downstairs restaurant 'Copenhagen' which is very nice, there was a small problem here where we were both served with only luke warm soup which we had to send back, a mistake that shouldn't happen.
Next was our room number 29!, it is situated on the corner of the Hotel above the reception and overlooking the restaurant building to the left, as soon as we entered the room you could hear noise, above the restaurant's you could hear the extractors and to the right of the window the boiler flue which was about15 feet away and kicked on and off constantly, I did ask on arrival if another room was available but they said no!, then every morning you could hear the staff chatting away in the small yard below from 6.30am and they didn't talk quietly either, then it got worse Bin Lorries and deliveries every day all before 7 in the morning, also on 2 nights we had staff chatting away again outside till 1 in the morning, so if you are a light sleeper or don't want to be woken up early by crashing of bins or slamming of doors avoid room 29. less
BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you very much for sharing your recent experience at Best Western Hotel de Havelet with us and with other TripAdvisor site readers. It was a pleasure to welcome you both back, and we very much appreciate your loyalty to our hotel. Having read your detailed feedback, I am pleased that overall you had an enjoyable stay with us and most of the hotel facilities and the service provided lived up to your expectations. Thank you also for mentioning the team as friendly and helpful, it will be my pleasure to pass your compliments on to them.
At the same time, I felt disappointed to hear that you found the menu choices repetitive and the location of your room was not up to your liking. We have taken your comments on board, thank you for bringing them to my attention.
Thank you once again for choosing to stay at our hotel and we look forward to welcoming you back in the future.