Best Western Hotel de Havelet

Having stayed a number of times but of course missed 2020 I will start with a couple of adverse comments. Usually cannot find any. Room 19 was above the pool and every morning usually about 6.20/30am there were doors banging several times with one a "repeater" double bang. Cannot remember this before having stayed in this room and maybe connected with the card entry system now in place. Although not really breakfast people it was always nice to take the view in The Wellington boot restaurant which was bright and cheerful. Copenhagen in comparison was very dark and had no external views. All the good things remain which are difficult to list. Very pleased to see the regular staff.Everything was always spot on in the room and if one item used it was spotted and replaced the room being properly cleaned every day. The free around the island trip is worth a go and after a few years we went this time. Ate a few times and found no fault with what was served except once and not charged for it. As we missed last year we are going again next Month. less

Marina on reception went beyond the call of duty! Having falied after 30 attempts to get a 6.00am taxi so as to catch the early flight home , she volunteered to come to work early and take me tothe airport herself! Very much appreciated - thank you again less

Excellent hotel in a quiet spot but still close to the centre of St Peters Port. Service was excellent with staff all very friendly and helpful. Good choice at breakfast and nicely cooked. The bar and grill restaurant is popular locally and provides a good range of food throughout the day., but a pity that the Wellington Boot restaurant was closed due to staff shortages. less

We had eaten at the Copenhagen before and knew already knew how good it was, but had never stayed at the de Havelet before. From arriving onwards we found all the staff, from the reception, to the room service to be extremely polite, very friendly and helpful. The room was spacious, with good fittings. My wife swam daily in the pool and found the facilities very good there. The restaurant was as always very good, all the staff from Luca to all the table service could not have been better. It is in an excellent location with one of the best views in St Peter Port and we loved walking to and from the hotel. If not, the fact a courtesy bus is available is a real plus. less

Over the past 20 years, we've stayed at this hotel eight times, sometimes bringing family and friends. This time, however, we were disappointed with our stay. To be fair, the newly upgraded room was comfortable and clean; we enjoyed the air conditioning, the fridge, the daily supply of water, biscuits, fruit and chocolate mints. We enjoyed using the swimming pool, sauna, steam room and comfortable sun loungers in the adjoining garden. The staff are helpful and friendly. We stayed at the hotel on a DBB basis. Big mistake! Before booking our room, we were told the usual guest Wellington Boot restaurant would be closed at times and meals would then be taken in the Copenhagen Bar and Grill. On booking our room, our invoice showed that all meals would be taken in the Bar and Grill. We were assured that the usual four course evening menu would be served. Breakfast was satisfactory, a cooked breakfast was served at your table, you chose your cold items from the 'continental' table. The dinner menu each day was appalling; very limited choice, poor quality and tasteless items, usually involving chips; fried foods were taken from the Bar and Grill menu and, on many occasions, we just didn't know what to choose. Little thought, if any, seemed to be given to the hotel guest menu; there was a distinct lack of fresh fish/meat or vegetables and the same choices were offered in different guises for each course, each day. For £250 each night, we expected much better food than this. So disappointed! less