This Hotel never ceases to amaze us, have visited before and it comes up trumps every time. The location is up a small hill on the outskirts of St Peter port. We are greeted as old friends and not just guests on arrival. There are different grades of rooms but all are of good quality, immaculately clean, ours was a superior overlooking the back courtyard with all the added extras, bathrobes, slippers, fruit basket etc and we opt for the turn down service and the excellent chocolate on your pillow is a treat. Good garden areas and a nice terraced area with great views. There is a good sized Pool, a Jacuzzi, Small Steam and Sauna Room which is open for residents and non residents to enjoy. A Wonderful Lounge area with an open fire, again with good views and Comfortable chairs and also use of computer.There are 2 restaurant areas. The Welly Boot and The new Copenhagen Bar/ Restaurant. Both are in a separate building, (with an underground Tunnel for those bad weather days) The Welly Boot is up a flight of Stairs, this is where most hotel guests staying on half board eat, and the views are even better from here looking down over the harbour.
Make time for a leisurely breakfast, an extensive breakfast menu awaits and take time out to enjoy watching the harbour from up here. Downstairs is the Copenhagen Bar and Grill, A Classy upmarket restaurant and Bar area, (It does get very noisy at times) only because its used by locals and or guests and its so popular, it even gets full even on a Wednesday night!, This has a semi covered outdoor Terrace area, Brilliant for drinks and Food outside on a good weather day. The Food in both restaurants is outstanding, Absolutely nothing is too much trouble, All the food is Exceptional, From Grills to the Full Blown 3 Course T d H menu, which you can mix and match from menu to menu.
But Finally, I must mention the Staff here, right away across the team, They are fantastic, from the 'good morning' to 'how are you today' they genuinely care, they want you to have a good time, whether you are on holiday or just staying for business, Efficient, Friendly but not intrusive, 5 Star Service and at times, great fun. Superb hospitality from start to finish.
We Will Return. less
BEST WESTERN D, General Manager at BEST WESTERN Hotel De Havelet, responded to this review
Thank you for your wonderful comments and for taking the time to post them on TripAdvisor!
Let me start by assuring you that your continued loyalty to our property is invaluable to us. It was great satisfaction to learn how much you enjoyed your recent stay and that we managed to exceed your expectations once again. Thank you for your detailed comments on our facilities and I am truly delighted that all of them were up to your complete satisfaction. As we take pride in our customer service standards, I am pleased that our staff left such a positive impression with you. We all at BEST WESTERN Hotel de Havelet find your feedback very rewarding and motivating to further efforts in order to provide great experience to all our Guests.
We are already looking forward to welcoming you back to BEST WESTERN Hotel de Havelet for another memorable stay, meanwhile we assure you of our personal attention at all times.