The staff are the key strength
27/07/2015 Bill S, Salisbury, United Kingdom
This is a very good hotel. Maybe its lack of lift or 24 hour reception makes it a 3 star but in most areas its 4 at least. We stayed in the original building in a room 30 listed as superior, looking d... more
This is a very good hotel. Maybe its lack of lift or 24 hour reception makes it a 3 star but in most areas its 4 at least. We stayed in the original building in a room 30 listed as superior, looking down on the inner courtyard. Very generous size and recently refurbished. The bed was really comfortable and the bathroom excellent.
Most of the public areas are of an equally high standard although the bar looks and feels tired. We understand it will also be upgraded in early 2016. The indoor pool, about as long as the breadth of a public pool, was unsupervised but with easy access to the jackuzzi and steamroom. Again impeccably clean.
A bonus is the free mini bus to the centre of St Peter Port. Its a steep walk from the quay to the hotel! The bus also runs a tour of the island twice a week, again free.
For us the key strength of the place are the staff at all levels. From the manager who toured the bar in the evening and at the resturant at breakfast, talking to guests and encouraging feedback on our stay, to the reception, bar, resturant staff and cleaners. Helpful, cheerful, enthusiastic. We could not have asked for more.
Totally recommend the place. less