Best Western Hotel de Havelet

Our first visit to Guernsey and the wonderful hotel De Havelet, the hotel arranged Taxi from St. Peterport ferry terminal, a good call as the hotel is situated on a hill with magnificent views of the harbour. We were given a warm welcome by the reception staff, and had a good sized room on the ground floor looking into the courtyard, nice and peaceful and quiet. The hotel is immaculately clean and tidy throughout, all staff are wonderful, we enjoyed fantastic food at the Copenhagen Bar and Grill, 'Peadro' was a fantastic host and ensured that we had a table with great views, we would reccommend the Moules Marinierres as a good starter, very smart decoration, lovely bar and lovely ambiance. Nice outside space and eating area under cover, perfect start to our holiday less

We stayed in room 10 overlooking a garden. The hotel was immaculately clean and all the staff from receptionists to waiters and chambermaids were so friendly and welcoming. The tea, coffee, biscuits and chocolates in the room were plentiful and topped up every day and bottled water provided every day. Beds were turned down in the evening and another chocolate provided! There are two restaurants both of which we found to be excellent and the breakfasts were lovely. The hotel has a complementary mini bus service into town. They also provide in high season a complementary trip around the island with a Very careful driver who was very informative and interesting. The hotel has a Very pleasant swimming pool and Jacuzzi and sauna. less

Our first visit to the island, wonderful restful destination. This was only made better by such a fantastic stay at this hotel. Staff, facilities, food and service were probably the best we have ever experienced. Nothing is too much trouble, and the staff in the restaurant, especially Andy, are as good as you will find. The pool, sauna and Jacuzzi suite is excellent as well. And the area around the hotel is quiet and picturesque. I advise anyone going to the Island to stay here. less

A lovely hotel ,always spotlessly clean in all areas. The staff are very efficient and friendly and nothing is too much trouble for them,they have a fair knowledge of the surrounding areas and are happy to help you with directions. The receptionists are always welcoming each time you come into the Hotel. The Wellington Boot restaurant serves delicious meals and the service is amazing,we had one meal in the Copenhagen bar the food was good but it was too bustling and noisy for our taste. The rooms are a good size and kept very clean by the very nice housekeeping team,there was always plenty of tea and coffee ,plus the bottled water replenished daily, Would I stay there again a big YES ,even though it's a steep climb the views are worth it. less

This was our third visit in 5 years to the De Havelet, let me start by saying that the Hotel is very well presented and the bedroom was clean and tidy, the Breakfast at the De Havelet is one of the best we've ever had anywhere and we must also mention the staff in the restaurant Jose, Andy, Angel, Catia and Luca sorry if we've missed one or two, not forgetting the reception staff they are a credit to the Hotel and offer the highest possible service and nothing is too much trouble for them. Unfortunately I particularly was a little underwhelmed by the evening meal, since our last visit they have reduced the number of courses from 4 to 3 as well as reducing to just one veg and one potato from two veg and two potato option with the main meal and what is the point of polenta fries (I did have a quick conversation with Gennaro regards this), but also to me there was some repetition of the meals on starters and deserts, also on Monday evenings you now eat in the downstairs restaurant 'Copenhagen' which is very nice, there was a small problem here where we were both served with only luke warm soup which we had to send back, a mistake that shouldn't happen. Next was our room number 29!, it is situated on the corner of the Hotel above the reception and overlooking the restaurant building to the left, as soon as we entered the room you could hear noise, above the restaurant's you could hear the extractors and to the right of the window the boiler flue which was about15 feet away and kicked on and off constantly, I did ask on arrival if another room was available but they said no!, then every morning you could hear the staff chatting away in the small yard below from 6.30am and they didn't talk quietly either, then it got worse Bin Lorries and deliveries every day all before 7 in the morning, also on 2 nights we had staff chatting away again outside till 1 in the morning, so if you are a light sleeper or don't want to be woken up early by crashing of bins or slamming of doors avoid room 29. less