For somewhere to sleep it's OK
We stopped here for an overnight stay on a Shearings holiday. The checking in was quick. The delivery of cases was not. And finding out at 10.20 no bar, no place to get a snack, it was not the best fo... more
We stopped here for an overnight stay on a Shearings holiday. The checking in was quick. The delivery of cases was not. And finding out at 10.20 no bar, no place to get a snack, it was not the best for the start of a Christmas trip. In the end we went hunting for our cases so we could go to bed. The rooms were fine basic but a decent shower and the twin beds OK. Except I hate sleeping on rubber mattress protectors they are noisy and make you sweat! And I haven't wet a bed since being a toddler! The room was facing the road so we had car noise all night and we had a view of the Shell garage. The early breakfast at 7pm was a shambles the food when it did appear was OK but it was so badly organised. And finding that the cheap wooden clothes hangars had nails hanging out of them, hence snagging your clothes was the icing on the cake in this miserable hotel with no Christmas spirit or atmosphere. less
Ina S, Manager at Best Western Hotel Cologne Airport Troisdorf, responded to this review
Thank you for your stay with us and thank you for your valuable feedback. We are sorry to read that we were unable to meet your expectations and that you were not satisfied with your stay.
We thank you for this and hope that we have another chance to convince you of our service. We look forward to welcoming you back with us.