Not quite the Best Western Hotel
27/09/2017 Peter Y, Rosebud, Victoria, Australia
This hotel is in a good location and the staff are friendly and welcoming. The room was also good, except for the lack of air conditioning. When we checked in mid afternoon the room was really stifli... more
This hotel is in a good location and the staff are friendly and welcoming. The room was also good, except for the lack of air conditioning. When we checked in mid afternoon the room was really stifling so I opened the windows to let some air in. The traffic noise was really intrusive. So, I tried to get the air conditioning going but that wasn't working. When I called reception I was told 'you can't have heating and cooling, open the windows and it will be OK when you come back to your room later '. We tried sleeping with the windows open and the traffic kept us awake, so we tried closing the windows and the room became really hot and stuffy. Now I know that you can expect some traffic noise when the hotel is located on such a busy road, but surely air conditioning isn't too much to ask? Luckily were only staying for two nights, we had a great nights sleep the next night at Fiumelatte. Don't stay at this hotel if you want a good nights sleep.
HotelCityMilano, Assistant Manager at Best Western Hotel City, responded to this review
Dear Mr. Peter,
thank you for taking time to review your recent stay in our hotel, we are pleased that you were satisfied with our services and staff.
We are sorry about the discomfort caused, but you will not find air conditioning in October all over northern Italy because nobody asks for it , contrariwise many people asks for heating during the night when the outside temperature goes down to 10C°.
We hope that this matter will not compromise your future hotel choice and we really hope to have you again among our guests.
Best Western Hotel City