Good hotel but some things to know in advance
24/04/2019 Julie B, New York City, New York
We paid 170 € for a deluxe room. It was decent size but I was shocked when I saw the bathroom with a tiny, crappy shower. We were planning to stay 5 nights so went back down and requested a room with ... more
We paid 170 € for a deluxe room. It was decent size but I was shocked when I saw the bathroom with a tiny, crappy shower. We were planning to stay 5 nights so went back down and requested a room with a bathtub, which the desk clerk did without hesitation. Parking cost 18 € per day and it was hard to find the narrow entrance to the lot; you need a code to open the gate. Breakfast buffet was okay but machines dispensed horrid instant coffee. We learned our second morning we could request real cappuccino from the very nice waitstaff. I went to use the gym and my key didn't work. Desk clerk told me it was not included in the price of our room: 8 € per day unless it's a corporate reservation. I said I'd never heard of such a thing, especially since we were paying for a deluxe room. The desk clerk relented and fixed my key so I could use it for free. Once was enough. The gym is in a windowless basement room, the equipment limited. If I'd paid 8 € to use it I would have been outraged. Everything worked out in the end because of the helpful staff. less
BWCappellodOro, Francesca at Best Western Hotel Cappello D'Oro, responded to this review
thank you very much for your review and for choosing Hotel Cappello D’Oro for your recent stay in Bergamo. We are glad to read that you enjoyed your stay appreciating the kindness and the helpfull of our staff. We take good note regarding the breakfast and the fitness room.
We know that is not that big and equipped too. The price of 8€ is for the entrance of the fitness and sauna aswell including the welness kit. We appreciate all you suggestion. That help us to improve every day more. We would be delighted to welcome you back.
Our kindest regards,
Francesca Customer Service