Birthday celebration visit
10/12/2018 Bluerobin59, Warrington, United Kingdom
Stayed here with several other couples family and friends. The hotel is in an ideal location in the middle of Porto Nuovo . There is a bus stop right outside the hotel which goes straight to the airpo... more
Stayed here with several other couples family and friends. The hotel is in an ideal location in the middle of Porto Nuovo . There is a bus stop right outside the hotel which goes straight to the airport. The rooms are clean and comfy. The room we had on the fourth floor had a balcony. The hottie very warm ! We kept the door open as even with the heat turned down we were hot. The breakfast was very extensive and fresh with good vegetarian options .
An improvement the hotel could make is that the night porter wouldn’t phone a taxi as he said they wouldn’t come for the hotel and that even though I told him my partner was struggling with breathing after walking half way down from the Upper town in the pouring rain he told me to phone directory enquiries while standing in the pouring rain in the street! Most hotels have direct contact with taxi firms. I would suggest that the hotel tries to secure a relationship with a taxi for urgent situations.
Otherwise it’s s very good hotel and good value for money.
BWCappellodOro, Public Relations Manager at Best Western Hotel Cappello D'Oro, responded to this review
thank you very much for taking the time to share your review with us and for choosing Hotel Cappello D'oro for your recent stay in Bergamo. We are really glad to read that you enjoyed your stay with us appreciating in particular our great position in the city centre next to the main services and attractions. We would like to thank you for remarking the quality of our breakfast. Regarding the taxi we have direct contact with them to call them to the hotel so as my colleague told you. We can't call and book a taxi from other place, we apologise, we are very sorry about that situation. We would be delighted to welcome you back. Our kindest regards, Besmir Customer Service