Best Western Hotel Cappello D'Oro

Booked this hotel based on reviews but was very disappointed. On the plus side, check in was quick, the girls were professional, friendly and helpful. Breakfast was good. Room was very small but clean. However, the air conditioning was non existent. Our room was hot. The controls were at least six feet high so I had to get a chair to try and adjust the temperature. When this didn't work we rang the desk. They sent someone to adjust the air consitioning. He brought it down to 13 degrees, but it made no difference, it was still hot in our room. So was the corridor. The only cool place in the hotel was the lobby. We spent 3 nights and hardly got any sleep. First day we asked for an iron which didn't come, so had to ring again. This time it was delivered quickly. Second day they replaced our coffee and milk but not the sugar or the tea, nor were the cups cleaned. Also, no complimentary water. Our towels were also not changed. The toilet roll was finished and not replaced and there was no spare roll in the cupboard so we rang for one. Half an hour later we were still waiting so we rang again. This time it arrived. The third day everything was fine except for the hot room. Definitely not 4 star. less

We stayed for 5 nights in this hotel on our recent visit to Bergamo. The location of the hotel is excellent being in the centre of the modern (lower) city adjacent to many shops and restaurants. The airport bus stop (both to and from) is situated outside the hotel. (Bus tickets are available everywhere - hotel, tobacconists etc. but not on the bus itself) Our initial room was on the third floor but when we arrived back after the first evening the air conditioning was making a dreadful noise which we reported and we were immediately relocated to a room on the fourth floor which was spacious, clean and nicely furnished (as was our first room) with the added bonus of a small terrace on which you could enjoy the evening sunshine. The room, which had TV, safe and coffee/tea making facilities, was at rear of hotel - very quiet. Breakfast was the normal hot and cold buffet with a good selection of food available - there was even a juicer where you could create your own juice from a selection of fresh fruit and vegetables. All the hotel personnel - reception, dining room, chambermaids - were pleasant, friendly and very helpful. We enjoyed a delightful stay in this hotel visiting an equally delightful city. Hotel highly recommended. less

If it had not been for the convenient location of this hotel & nice breakfast, I would have given 2 stars. We arrived about 4:30pm, went up to our room after check in & there was a man in there fixing the air conditioner. The carpet was left a bit damp. The room was very warm & muggy as it was over 30 degrees outside. We put the air conditioner on, but after a few hours the room hadn't cooled down. We then turned the air conditioner down to its lowest, which was 6 degrees. It wasn't until 5am that I was able to finally put the sheet over me in bed. Room was noisy with what sounded like metal trolleys going up the corridor during the night, and slamming doors. I would have complained and moved to another room had we not have to get up early at 6am the next morning. Worst sleep! Positives: - close to train station (about a 10 minute walk straight down the road). - close to restaurants and cafes - airport bus stop outside of hotel & you're able to pre-buy tickets for the bus at the hotel too! I also recommend getting on at this stop rather than the train station as there was much more room for bags & seats. Bus was very busy after stopping at the train station bus stop. - nice breakfast from 6:30am with friendly waitresses less

Do not be fooled by the rather dull facade of this hotel. As soon as you enter, the experience is a totally different one: Nice interior, very friendly staff, super service and a delicious breakfast with Italian products and quite a lot to choose from. And the best of all, the location with comfortable walking distance to nearly everything of interest in Bergamo : 7 min to tram/bus/railway, 5 min (just around the corner) to very nice shopping, bus to the airport just outside the entrance, and 15 min to the funicular to Citta Alta (Old Town). Our room was located away from the street, facing the court/back yard; very quiet, clean, a bit small but with a super nice balcony with two nice sun beds. There are very few rooms with a balcony, so book in due time if you want one! :-) The price is absolutely decent - staying here is really value for money. less

Enjoyable 3 night stay in Capello D'Oro - recommended General Comments: 1. Rooms - clean and comfortably furnished although on the "compact" side, somewhat erratic shower but serviceable. Large bed a bit on the hard side but comfortable 2. Breakfast - pretty good, decent selection. 3. Service - friendly and helpful 4. Location - Right in the middle of town, next to bus stops to airport, station and the Old Town (No.1 bus to airport is right outside (no need for taxis!) 5. Free good WiFi Overall, good value for money TIP - Buy 2/3 day travel pass for use on buses AND funicular to Old Town - terrific value for money (7 euros for 72 hours) - purchase at Tourist Info. in airport arrivals and use straightaway on the Airport Bis (No.1) to hotel. less