Best Western Hotel Cappello D'Oro

My husband and I only stayed two nights in Bergamo. This hotel was very clean, staff was friendly and the bed was very comfortable. The breakfast was good too. We wish we had more time to enjoy in this town. less

One star goes for the location and the other star goes to polite and friendly staff. The hotel itself is a complete mess. Our room was very outdated and small (to the point that if you might be claustrophobic - don’t book it), there were no night curtains only white transparent ones. The shower made terrible noise and there were something that looked like mold on the wall in the shower! I would say that the room was cleaned pretty well, but the outdated and worn-out design made it look and feel dirty.. Won’t be coming back and definitely don’t recommend this place. less

We paid 170 € for a deluxe room. It was decent size but I was shocked when I saw the bathroom with a tiny, crappy shower. We were planning to stay 5 nights so went back down and requested a room with a bathtub, which the desk clerk did without hesitation. Parking cost 18 € per day and it was hard to find the narrow entrance to the lot; you need a code to open the gate. Breakfast buffet was okay but machines dispensed horrid instant coffee. We learned our second morning we could request real cappuccino from the very nice waitstaff. I went to use the gym and my key didn't work. Desk clerk told me it was not included in the price of our room: 8 € per day unless it's a corporate reservation. I said I'd never heard of such a thing, especially since we were paying for a deluxe room. The desk clerk relented and fixed my key so I could use it for free. Once was enough. The gym is in a windowless basement room, the equipment limited. If I'd paid 8 € to use it I would have been outraged. Everything worked out in the end because of the helpful staff. less

Terrible Customer Service, very unfriendly, very rude. Food was unbeatable Room and bathroom very dirty I can’t believe this is a four star hotel!!! Never ever ever again I’m coming to this hotel. Please find another hotel unless you want to regret your choice! less

My daughter and I stayed the night in Bergamo before heading to Venice since her flight was arriving in Bergamo late and mine landed in Linate airport earlier in the afternoon. It could not have worked out better. We were so happy with this hotel and the service we received. Everyone is smiling and very welcoming. The accommodations are very clean and comfortable. Hot water pot and mini refrigerator in the room, plush towels and a bathrobe. The breakfast was the best I have had that was included with the room, with so many options, even with me being gluten-intolerant and needing protein and low carbs. Our brief visit in Bergamo was a wonderful start to our vacation. less