Best Western Hotel Cappello D'Oro

12 Viale Papa Giovanni XXIII, Bergamo, 24121, Italy
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Best Western Hotel Cappello D'Oro

Special Protection, our commitment to ensuring a safe stay with strict cleaning and sanitization protocols. Technologies to support the interaction with the staff to promote social distancing. Healthcare insurance throughout the stay in partnership w show more

Pets not accepted
Check-in & Check out14:00:00 | 12:00:00
12 Viale Papa Giovanni XXIII, Bergamo, 24121, Italy

Reviews of Best Western Hotel Cappello D'Oro

Traveller Overview:
4.0 Rating: 1001 reviews
Excellent 35%
Very Good 43%
Average 14%
Poor 3%
Terrible 2%
Rating

Fearless527816, wrote review 07/10/2020

Poor customer care

We pre booked non-refundable room before Covid hit. We then asked to change dates to the following year and offered to pay any difference in price that might occur. They refused but offered a special ... more

Owner Response
Best Western Premier Cappello D'Oro, Owner at Best Western Hotel Cappello D'Oro, responded to this review
Dear guest, thanks for taking the time to share your review with us. On behalf of the entire time I would like to apologize for not exceeding your expectations. We are trying to do our best to face this difficult period that we are all facing but as you can imagine is not easy for us so we really appreciate every feedback because this will help us improve. We would really appreciate if you can send us an email about this so we can address this directly. We remain at disposal and hope you consider staying with us again in the future. Our kindest regards Cristina Customer Service
Rating

alisonrayclarke, wrote review 10/12/2019

Perfect weekend

Excellent weekend break. Hotel staff friendly and helpful. Great location, rooms and breakfast. Highly recommend. Very picturesque area, plenty to see and do, the old town is beautiful with lovely vie... more

Owner Response
BWCappellodOro, Guest Relations Manager at Best Western Hotel Cappello D'Oro, responded to this review
Dear guest, thank you very much for your review and for choosing Hotel Cappello D'oro for your recent stay in Bergamo. We are really glad to read that you appreciated your stay with us and that all the services that we offered to you were able to exceed your expectations. We would be delighted to welcome you back. Our kindest regards, Cristina Customer Service
Rating

orly c, wrote review 01/12/2019

Good hotel - Best location in town

Everything was fine, new and well appointed hotel, well kept, clean, good standard and friendly staff. Super location, just 15 minutes from the airport and the bus stops right outside the hotel. The h... more

Owner Response
BWCappellodOro, Guest Relations Manager at Best Western Hotel Cappello D'Oro, responded to this review
Dear Orly, thank you very much for your review and for choosing Hotel Cappello d'oro for your recent stay in Bergamo. We are really glad to read that you appreciated your stay with us. We would like to thank you for remarking our great position in the city centre. We also take good note about your report about breakfast. We would be delighted to welcome you back. Our kindest regards, Cristina Customer Service
Rating

terryc709, wrote review 20/11/2019

Very nice central hotel

Room and hotel are very clean. Staff are helpful and attentive. Continental breakfast had a good selection of fruit cheese and meats. Good coffee. Nice bar with local bottled beers, served with a tra... more

Owner Response
BWCappellodOro, Guest Relations Manager at Best Western Hotel Cappello D'Oro, responded to this review
Dear guest, thank you very much for taking the time to share your review with us and for choosing Hotel Cappello D'oro for your recent stay in Bergamo. We are really glad to read that you appreciated your stay with us. We would like to thank you in particular for remarking the quality of our breakfast and the kindness of our staff. We also appreciate and take good note of your suggestions since this will help us improve. We would be delighted to welcome you back. Our kindest regards, Cristina Customer Service
Rating

avsm, wrote review 09/11/2019

Close to the centre

had one night stay after late arrival to Bergamo airport before going to Milan next day. It was walking distance to both old town (citta alta) and railway station, which was convenient. Room was rea... more

Owner Response
BWCappellodOro, Guest Relations Manager at Best Western Hotel Cappello D'Oro, responded to this review
Dear guest, thank you very much for your review and for choosing Hotel Cappello D'oro for your recent stay in Bergamo. We are really glad to read that you appreciated your stay with us. we would like to thank you for remarking our position in the city centre and the quality of our breakfast. We also take good note and appreciate your suggestions since this will help us improve. We would be delighted to welcome you back. Our kindest regards, Cristina Customer Service