Best Western Hotel Cappello D'Oro

We pre booked non-refundable room before Covid hit. We then asked to change dates to the following year and offered to pay any difference in price that might occur. They refused but offered a special discount if we rebooked for next year. The special discount was 8% off??????? Seriously disgusted. We will never stay in any of their hotels again regardless of the city we choose!!!! less

Excellent weekend break. Hotel staff friendly and helpful. Great location, rooms and breakfast. Highly recommend. Very picturesque area, plenty to see and do, the old town is beautiful with lovely views. less

Everything was fine, new and well appointed hotel, well kept, clean, good standard and friendly staff. Super location, just 15 minutes from the airport and the bus stops right outside the hotel. The hotel has a great location in relation to the train station, shops, restaurants, the old town etc. Only thing that could be a little better is the quality of the breakfast. Several things needs improvment as the scrambled eggs and so on. All in all a good hotel and we will be back and recommend to our friends and family. less

Room and hotel are very clean. Staff are helpful and attentive. Continental breakfast had a good selection of fruit cheese and meats. Good coffee. Nice bar with local bottled beers, served with a tray of crudités and snacks. Slightly strange bathroom - the sink has no empty of flat surface to put your toothbrush/ razor etc and there is no shelf so toilet bag has to live on the floor. The large bathroom mirror has a shaving/makeup magnifying mirror fixed high on to it. No big deal but I had to stand on tip toe to shave - I’m 5’11” ! less

had one night stay after late arrival to Bergamo airport before going to Milan next day. It was walking distance to both old town (citta alta) and railway station, which was convenient. Room was reasonably well appointed, and so was the bathroom. Bathroom shower has issue similar to many other hotels - with shower controls located behind the showered - so one have choice of being sprayed with either cold or hot water (depending which tap one turn first). It was uncomfortably warm without any means to address this except opening the window. Sound insulation also hot great as one can hear what's going on in the room next door Breakfast was plentiful and absolutely worth paying for. Biggest inconvenience was the lift which is clearly small for the hotel of this size - as lift cabin size only allowed 2 person to fit, it created waits at the busy times. If price is right, I would not have any issues staying there again. less