I stayed here with my wife & mother. I have booked for 2 nights as I was in Zermatt for my trail race. The hotel was mot too huge but it was really nicely put up & crafted which gives you local feel of matterhorn.
Service : 4 / 5
Services were good. Had a pool table, computer for internet excess in the lobby, tea – coffee & pastries plus ice tea & fruits complimentary for all guests, courteous staff at their reception, restau cum bar. They also have complimentary pick & drop facility from & to the Zermatt station.
Breakfast : 3 / 5
Their spread was above average, both the days same things were served which was a disappointment. Food presentation good, varieties average, taste good. All together we were satisfied by food they served but recommend to change the menu daily.
Room : 3.5 / 5
Room was specious & enough for a couple but little congested for 2 +. It also had a small balcony access to the main market plus a sofa cum bed with a nice spacious bathroom. Basic amenities in the room were complimentary. Just to inform that after opening of sofa cum bed hardly any space left in the room.
Staff : 3.5 / 5
Staffs were good, polite & helpful.
Overall : 4 / 5
I am satisfied by my stay at Best Western Hotel Butterfly, though it was an expensive affair but was worth the wonga spent as it was conveniently located & awesome weather. Surely recommend for people who prefers staying near main market. less