Worst hotel ever
have had an horrible experience! the room was so cold i woke up with a flu and sore throat,room is run down,with scratches on the wall, cheap and scratched furniture,bathroom tiles had holes in it,i ... more
have had an horrible experience! the room was so cold i woke up with a flu and sore throat,room is run down,with scratches on the wall, cheap and scratched furniture,bathroom tiles had holes in it,i got a triple instead of a double less
dario d, Direttore generale at Best Western Hotel Artdeco, responded to this review
Thank you for completing this review regarding your recent stay at our Property.
We are very sorry to read that your stay was not up to your standard, after your comment on Booking.com website regarding the central heating we have made a proper check, and the system is working in all the rooms, as for the triple room it must have been an upgrading, because triple rooms are larger that the double. Still we truly wished that you would have mentioned this discomfort while at the Hotel, we would have promptly changed you to a room of your liking.
Best regards
Antonio Guizzetti
Front Office Manager