Best Western Hotel Am Kastell

We were invited for a wedding in Neuenstadt and thought that this hotel would be a good choice. Reality can be different from expectations. The hotel is remotely located in a kind of business district. Our rooms were across the street in a seperate building. A tiny little shower and an airco that switches of in the night. For whatever reason. On a possitive note, the room was clean. The breakfast was very basic and very German. No rice for my wife! Conclusion: I would only stay here if you have business in Heilbronn and when efficiency is key. less

Last week the Best Western was OK, this week it’s not. This week’s room was small and well warn but more to the point, when I got into bed, it felt “gritty.” When I pulled the sheet back, the bed was covered in someone else’s pubic hair. It really looks like the sheet had just been straightened and not changed. When I complained in reception they gave a disinterested apology and new room key – I got the impression that they had heard similar complaints before. That alternative room stank of cigarette smoke although it was marked as No-smoking. If the hotel do not enforce this policy then that is their fault too. Finally, they gave me a room in the new block where I was last week. Like last week’s, the room was a new one. The lighting is very poor but other wise its ok, unless it is just so dark you can't see if it is clean? In future I will not be using this hotel again, There is a redeeming feature - The waitress staff in the restaurant are really nice and friendly. The menu is very limited - burgers and a steak is about it, but everything I've had has been fine. less

First night snow ouside and opened window of the room, but heating closed. So could night. Two days later same problem. The water of the heating system is never hot enough, you feel could accross the hotel. Disaster of breakfast. Shortage of everything, no body cares about food, or cups, or whaterver needs to be replaced. Food on the floor. Few years ago it whas a good place, Wat Went Wrong? Too young staff? less

The hotel itself is okay and quite up to date. The rooms look okay as well and are quite spacious. But a problem are the very thin bed blankets and small pillows. There was only one set in the room so had to ask the reception for an extra blanket. That's not what you expect nowadays. Underground parking is okay if you are in time. Otherwise it might be full. Staff was very friendly en food good. less

A family trip Common areas are necessary to clean them, There are dirty carts and trash through the corridors In the hall all weekend we could see the glasses and dirt through the windows The elevator is very dirty Being a separate building has no security, everything is open even at night and not needed to use the keycard The garage gate does not work, the gate is open all night, just like leaving the car in the street, Fortunately, after dealing they didn't charge it. Receptionist not very professional. Restaurant is private, the waitress very good, professional and with very good level of English. Only menu is in German, fortunately waitress explain us perfectly. The food in general is good and the service very fast. The room is ok and clean. Air conditioning was perfect. I recommend this hotel for a short time. less