Best Western Hotel Am Kastell

We were delighted with this hotel. Clean and comfortable and very helpful staff! We appreciated them helping us and we will definitely return. Restaurant and reception staff were so helpful and friendly 😊 less

Best western Hotel Am Kastell is a nice place to stay. I was there due to work and the stay was comfortable. It was reasonable. Only one point to be noted that the AC switches off automatically every 2 hours which is not so comfortable during summer. less

We were invited for a wedding in Neuenstadt and thought that this hotel would be a good choice. Reality can be different from expectations. The hotel is remotely located in a kind of business district. Our rooms were across the street in a seperate building. A tiny little shower and an airco that switches of in the night. For whatever reason. On a possitive note, the room was clean. The breakfast was very basic and very German. No rice for my wife! Conclusion: I would only stay here if you have business in Heilbronn and when efficiency is key. less

Last week the Best Western was OK, this week it’s not. This week’s room was small and well warn but more to the point, when I got into bed, it felt “gritty.” When I pulled the sheet back, the bed was covered in someone else’s pubic hair. It really looks like the sheet had just been straightened and not changed. When I complained in reception they gave a disinterested apology and new room key – I got the impression that they had heard similar complaints before. That alternative room stank of cigarette smoke although it was marked as No-smoking. If the hotel do not enforce this policy then that is their fault too. Finally, they gave me a room in the new block where I was last week. Like last week’s, the room was a new one. The lighting is very poor but other wise its ok, unless it is just so dark you can't see if it is clean? In future I will not be using this hotel again, There is a redeeming feature - The waitress staff in the restaurant are really nice and friendly. The menu is very limited - burgers and a steak is about it, but everything I've had has been fine. less

First night snow ouside and opened window of the room, but heating closed. So could night. Two days later same problem. The water of the heating system is never hot enough, you feel could accross the hotel. Disaster of breakfast. Shortage of everything, no body cares about food, or cups, or whaterver needs to be replaced. Food on the floor. Few years ago it whas a good place, Wat Went Wrong? Too young staff? less