Last week the Best Western was OK, this week it’s not.
This week’s room was small and well warn but more to the point, when I got into bed, it felt “gritty.” When I pulled the sheet back, the bed was ... more
Last week the Best Western was OK, this week it’s not.
This week’s room was small and well warn but more to the point, when I got into bed, it felt “gritty.” When I pulled the sheet back, the bed was covered in someone else’s pubic hair. It really looks like the sheet had just been straightened and not changed.
When I complained in reception they gave a disinterested apology and new room key – I got the impression that they had heard similar complaints before. That alternative room stank of cigarette smoke although it was marked as No-smoking. If the hotel do not enforce this policy then that is their fault too.
Finally, they gave me a room in the new block where I was last week. Like last week’s, the room was a new one. The lighting is very poor but other wise its ok, unless it is just so dark you can't see if it is clean?
In future I will not be using this hotel again,
There is a redeeming feature - The waitress staff in the restaurant are really nice and friendly. The menu is very limited - burgers and a steak is about it, but everything I've had has been fine. less