Doesn’t meet expectations
10/12/2018 arlenejoe, Tacoma WA
We are loyal best western customers. I can usually depend on rating our stay at one of these places well. I’m afraid I can’t rate this location well. First of all was the chill in our room. The heater... more
We are loyal best western customers. I can usually depend on rating our stay at one of these places well. I’m afraid I can’t rate this location well. First of all was the chill in our room. The heater was so noisy, that we had to turn it off which made it too cold for the thin blanket on the bed. If there were extra blankets to put over our bed, that would have solved our chill. But such was not the case.
Then the clock alarm went off at 4:30 AM. It would be a good practice for housekeeping staff to check the clock alarms as part of their cleaning routine, to make sure the alarm doesn’t go off for the next customers. Besides that, the clocks were never adjusted for the falling back from daylight savings time.
Next, was the degree of cleanliness of the room. Not the same standard as other BWs. The toilet seat wobbled from loose screws - something that could be fixed with a little attention to maintenance.
Good points: this place welcomed our dog. There was a nice pet area with doggy bags, well-maintained. The grounds were stark but clean. This is a large complex. Black bear diner is on the premises, which is a nice convenience. less