I stayed here for a work trip with the Oregon Department of Forestry. I returned to my room one night to find all of my things missing and the room cleaned. To make a very long story short, the hotel mixed me up with a group of people there with the Oregon Human Development Corporation and failed to follow multiple policies and procedures before emptying my room (myself and my employer were never contacted- the night shift thought my key card just didn't work and kept rekeying it). All of my things had been thrown into plastic bags or haphazardly into my suitcase. My cosmetics were ruined, my Kindle was damaged, and several items that were going to be returned had the boxes thrown out so I couldn't return them. I was left with no room, away from home, and 10pm at night and the general manager who contacted me has never followed through even though I emailed her as she asked. I am in the process of escalating the issue with Best Western, but am left feeling disgusted at the way this whole situation has been handled.
As far as the profiling, it has been pointed out to me that because my last name is Ramos and the Oregon Human Development Corporation serves farmworkers and disadvantaged Oregonians that the staff just assumed I was part of the group that checked out with the OHDC. The staff of course denies this, but their stories don't add up. I will never stay in this hotel again- I'd rather sleep in my car. I've never been treated so poorly, had my privacy so grossly violated, or received such poor customer service resolution. less