function birthday party
19/08/2015 William171951, Welwyn Garden City, United Kingdom
We were a guest at a birthday party in the main function room my wife is disabled and in a wheelchair she required a toilet and when I asked at reception they said they did not have one and the acce... more
We were a guest at a birthday party in the main function room my wife is disabled and in a wheelchair she required a toilet and when I asked at reception they said they did not have one and the accessible room was not available I asked to speak to the manager and after some discussion he said to follow him outside I asked him to wait until I fetched my wife he then took us through the car park to an outside room I commented that it was a good job it was not pouring with rain he let us into the room which had the toilet at the front facing the car park were we could see the manager through very large window with not "very obscure glass" sitting on a car bonnet waiting for us.
There was one other problem and that was getting served with a drink waiting up to an hour to get served less
Andrew B, Manager at BEST WESTERN Homestead Court Hotel - Welwyn Garden City, responded to this review
Further to your comments on tripadvisor I would confirm that we have 2 disabled toilets within the hotel these are located a few feet to our main function suite which was used by your friend for his birthday celebration. Access is through double doors entrance to the toilets on the left-hand side. You are right in that this room also has a connection to a bedroom facility which can be locked off when being used as a disabled toilet. There are black out curtains and blinds to all our rooms and this disabled toilet and room is no exception, you need to bring the blinds down for complete privacy
The birthday party booked for your friend was for 120-150 guests as it turned out well over 300 guests turned up to the event that they were served pleasantly and efficiently in a speedy manner considering the unexpected unplanned high numbers that surprised but had turned up