Best Western Welwyn Garden City Homestead Court Hotel

I entered the hotel expecting a warm welcome and drinks, unfortunately I had to wait twelve or more minutes to be served the staff were not very nice and the manager was aggressive to me, this is the worst hotel I have been to for many years not a pleasant experience, and will never go back ! less

Overall an excellent hotel. For best value book early via their site. First impression was good, reception area very clean and nice smelling. Staff dealt with us quickly and effectively. We were offered help with our cases. Lift was small only enough room for three/four people with a little luggage. Room spacious nice to have two comfortable chairs and drawers. Wi-Fi was a okay, need a code to log in, which was given on signing in. Only two pillows could have done with more, you can request this but may better if they were ready in room. Door to WC/Bathroom odd with frosted glass panels which offered little privacy. Bar area and food area very good. Overall a good nights stay. We did choose a day when a national company were staying there which made it a bit noisy eve and early morn (6.00am) but otherwise an excellent hotel will be staying there again when in the area. less

Came here for a weekend and enjoyed the quiet and peaceful setting. Easy to find and park near the front. Receptionist was friendly and the price was very good value. Room was clean and spacious enough with pleasant decor. The only problem we had was that there was only one pillow each on the bed and no more in the wardrobe, so we had to go to reception for another pillow. Seems a strange omission. We didn't try the food or bar. less

…The hotel frontline staff are friendly & helpful - shame about the management, but more of that later. Rooms are tired but clean but basic. Food was good but bar prices high, even for a hotel bar. Lift was not working air con was turned only after a number of requests. On checking in I pre booked breakfast but was charged for late on the day order. Manager was intransigent and refused to provide name of hios manager. Complaint to HQ said manager would contact me. Nearly a week on no contact. Best Western you have lost our repeat business. less

Stayed couple of days while visiting family. Friendly attentive staff, clean, good quality rooms, very comfortable beds, quiet surrounding and excellent food I must say especially the bfast buffet. Highly recommended especially for the price you pay in comparison to other hotels. less