Best Western Welwyn Garden City Homestead Court Hotel

Heating not working banging all night had to cancel concern go home and sleep lose 71 night stay At worst western ands days money Not impressed I have stayed at premier inn doh me yree Hinton for years neve had this problem went to report twice no one on desk And on leaving at 5 am no one there less

I hadn't really realised until I stayed at this hotel that there are no advantages whatsoever being at the top of the loyalty scheme. To get to the top, of course, you spend thousands of pounds a year and Best Western keep telling you how valuable a customer you are. Of course, I stayed here because I'm a diamond elite member. I wasn't given anything. Ok if there's no room upgrade....why not a complimentary delivery charge, just a little something to acknowledge your status. NOTHING! This hotel takes but doesn't give. Another disappointing thing here is room service. No one picks the phone up. You have to go to operator who rings room service then room service ring you back. Nearly 30 minutes to ring my order through then 40 minutes waiting. I hour 10 minutes!!!! How about this for greed. When I eventually got my dinner soup and a meat pie I was charged £4 delivery. I forgot to order my desert (my fault) but when the £5.25 pudding came they charged me another £4 delivery. GREED!!! Take, take, take ££££££ On the positives....clean room, warm room, comfortable bed, good food and pleasant staff. There are just no Perks being a Diamond select member....they just want your money. I don't think I want to go through all this again less

Overall this is a good hotel, local and plenty of safe parking. I use it when visiting my daughter. It can be inexpensive if you check the deals on line. I paid around £60 for a double rate, but the spot rate on the reception board is £175.00. So book first. Best Weston have updated most rooms. They are big enough, and comfortable, but you may need extra pillows. They do bar food, but don’t expect a posh restaurant they haven’t got one, except for breakfast or functions. They really need to work on getting a decent restaurant here, because the bar food is good. Drinks bar is under stocked, one branded whisky and brandy and slightly expensive. Saw a remark on here about staff being poor. This was far from the case on my recent visits, Bar were helpful, smart and attentive, especially in the bar area. The bar is not always busy, so a tip, if theirs no one their, see reception, takes a second, better than moaning on here. Overall, this s a clean caring hotel, warm and comfortable. We will return again. less

I have been going to this hotel for 31 years. It's the best it has ever been. Great beds. Clean and bright. Maintained to a very high standard. Great staff. Some have been there for years. What does that tell you? They remember your name at check in. Great. less

I booked this hotel for 1 night stay to attend a meeting in welwyn garden city following day. Thought I got a good deal for DB&B Now I know why the rate for DB&B was low, as you say you get what you pay for. I checked trip advisor first and lots of good reviews, well some people must be easily pleased. Good thing first Room was clean and tidy and bed very comfortable, but that's where the good ends Bad things Dinner was in bar area after I was informed at reception restaurant was open until 21.15 arrived at restaurant 19.25 Dinner was in with room so ordered garlic bread starter and the sirloin with chips main. Garlic bread came out as 2 pieces of toasted bread or that's what it looked like. As soon as I had finished the starter the main was plonked on the table in front of me this was sirloin steak which was good but came with a handful of chips and a pile of salad dumped on the side. The chips looked and tasted like frozen oven chips.had to go to the bar to collect the salt as none on the table and wasnt asked if i wanted any. Needless to say never had a dessert. Breakfast was even worse Full English was nowhere near full. Lukewarm sausage, bacon chopped up black pudding mixed with onions and no fried or poached eggs. I'm glad I paid for DBB as at price of 15.00 for a breakfast I would have asked for a refund. Also the meat n cheese etc for continental was virtually empty. Bearing in mind breakfast started at 07.00-09.30 I arrived at 07.25 As stated I was only here for 1 night hence couldn't be bothered complaining if I'd booked for 2 nights then I would have let them know. Also at no time during either meal was I sdkex how my food was. less