Conveniently located hotel
Some aspects of the hotel were really nice, some refurbishment had been done and staff on reception and in re staurant were really friendly and helpful. Bedroom was a nice size and clean and tidy, ba... more
Some aspects of the hotel were really nice, some refurbishment had been done and staff on reception and in re staurant were really friendly and helpful. Bedroom was a nice size and clean and tidy, bathroom very clean and room nice and warm,, breakfast was good and plenty to choose from, my dinner was OK but restaurant lacked atmosphere and felt a little like a canteen, not many guests were using it which didn't help.
There were some areas which need a little attention, my bathroom screen didn't stay over the bath and shower flooded the bathroom floor. I had to wrestle the iron board out of a cupboard and from behind a small table which wasn't easy and the toilet seat was loose and seemed too small for the toilet. The king size bed had a double duvet only and the mattresses were 2 singles that were at slightly different heights. I did complete the form in the room on some of the key points.
I stay in a lot of hotels at all budget levels, hopefully if the refurbishments continue it will improve the guest experience. It is fairly priced for London area. It's been quite a while since I stayed at a best Western and think the standard is now very different, this was more like a privately owned hotel, it seems to attract some business guests and contractors. less
Andrew B, Manager at BEST WESTERN Welwyn Garden City Homestead Court Hotel, responded to this review
Thank you for taking the time in responding on tripadvisor
I'm glad that you found your bedroom a nice size clean and tidy and bathroom very clean and warm.
I note that you found your breakfast of good quality with plenty of choice.
As far as dinner is concerned not only do we have a restaurant menu but an extensive bar and specials menu. We find many of our guests prefer to eat in the bar where they can watch the football.
I note that you stayed in one of our bedrooms with a zip and link bed, we have a variety of rooms including standard doubles, twin rooms with a small double bed and single bed as well as studio and executive rooms at a small supplement.
I'm glad that you found our staff friendly and helpful and I hope to be able to welcome you back to the hotel again in the not too distant future.