15/02/2017 pumpkinWestLothian, west lothian
Arrived for dinner and it was a surprise to me as we had had a couple of dodgy bar meals before but my husband said let's give it another try, so arrived we were seated promptly, ordered of valentines... more
Arrived for dinner and it was a surprise to me as we had had a couple of dodgy bar meals before but my husband said let's give it another try, so arrived we were seated promptly, ordered of valentines menu which was fine, had to wait a while for drinks , food was okay although had to ask for steak knife to cut meat and it was a tad chewy , hubbys chicken was overlooked and he left just less then half as to hard to cut! Rest of meal fine, the problem was we had our desserts given and asked did we want more drinks, not a problem as you'd expect to be asked however I said no but will get coffees after , plates were taken away by a different staff member nothing was said we waited for at least ten min while staff were cleaning tables up still nobody approached our table, we eventually asked for bill 20 mins later, I know it was valentines night but surely that should mean attentive staff , which there were plenty off, so no coffees were purchased due to time wasted waiting, sorry to say I doubt we will return . less
hilditch, Owner at BEST WESTERN Glasgow Livingston Hilcroft Hotel, responded to this review
Hi, thanks for taking the time to review your experience. I am sorry it was not a positive one. The team that night have all been made aware of your comments and from this, lessons will be learned.
It would be good if you would contact me direct at the hotel. If you want.