Great food let down by service! No wine of the week!
30/08/2016 Evievi123139, Scotland
Visited on a Thursday night in August for a girls catch up night. Sea bass and red thai curries were both complimented. Service a bit hap hazard, each time we wanted a fresh bottle of wine we approa... more
Visited on a Thursday night in August for a girls catch up night. Sea bass and red thai curries were both complimented. Service a bit hap hazard, each time we wanted a fresh bottle of wine we approached the bar to be told we had to wait on table service which meant we at up to 15-20 at times and the restaurant relatively quiet.
Same goes for when asking for the cheque sat for 20 mins and asked 3 times.
One bug bear was we ordered our third and final bottle and no one mentioned we would be ousted in 20 mins so felt rushed to drink it, at £15 a time not great.
Finally, where is wine of the week? Cheapest bottle of wine in a local place £14 should rethink. £87 pounds later on food and drink and not felt had a great experience with the service.
Visited 11/08/16. less
hilditch, Owner at BEST WESTERN Glasgow Livingston Hilcroft Hotel, responded to this review
Hi, I am delighted that you enjoyed your meal when you were in. I have looked into your comments and can only apologise. The one member of staff got caught out as it was particularly busy when you were first in. Licencing dictates that customers must be off site for 11.15pm, however, I have now instructed our team to make customers aware of this when they purchase drinks near the end of the night.
I hope you will not let this one experience put you off returning.