I moved to this hotel last minute after accidentally booking into a hotel elsewhere that made Fawlty Towers seem like luxury. I came here feeling apprehensive and rather upset at being 350 miles from home and having had a bad experience leading me to be here as a last minute alternative. As I pulled up I thought "this doesn't look much" which, from the outside, there's nothing remarkable about it or that makes it stand out but the inside is lovely. Clean, bright and tasteful. I was immediately greeted by a lady as I came through the door (not to the desk. Literally as I walked in she immediately acknowledged me) and she was friendly and polite throughout the checking in process and, most importantly, she made me feel at ease. She directed me to the room with good clear directions and I found my room no problem. When I did I almost cried with relief. The room was spacious beyond what I could have imagined. I had free bottled water and fox's sweet, the bed was huge (five foot wide!) and the whole place including the bathroom was clean, tidy and well decorated with no signs of wear. Earlier in the year I'd stayed at a 4 star hotel in Uphall and that room was half the size of this one with a lot of wear and tear. I went down for dinner and the staff there were equal to the lady on reception (who I think was the manager by the way). The bar staff were friendly and polite and the restaurant manager (I think her name was Marion) was superb. Great customer service and a lovely warmth about her. The food was LOVELY. Really tasty and great value - the fajitas, the trifle, the scampi, the lentil soup, the minestrone soup, the burger, all were lovely. After the first night meal, off I went to my room to try to get an early night but it was still light and sunny outside. No worries, the room had a blind and curtains that totally blocked out the sun and made the room perfectly dark to sleep. The bed was comfortable and there was even an alarm clock in yhe room so I could turn my phone off and enjoy a good nights sleep. Following morning I had a cuppa and ironed my shirts before jumping in the best shower I've every experienced in a hotel. It was a proper power shower like at home! There is not a single negative to this hotel that I could find and I WILL stay here again when I'm next in the area.
THANK YOU FOR RESCUING A DISASTROUS BUSINESS TRIP WITH BOTH A NICE ROOM BUT A WELCOMING TEAM.
I felt at home despite being 350 from my actual home. less