Although the staff were very friendly, my husband and I were very disappointed by our stay. The hotel is right on the Main Street and has a lot of road noise. There was also a sign in the bathroom say... more
Although the staff were very friendly, my husband and I were very disappointed by our stay. The hotel is right on the Main Street and has a lot of road noise. There was also a sign in the bathroom saying don't drink the tap water! What!? We asked, and the person at the front desk said it would be okay if we boiled it - I do that when I'm camping- not at a hotel!! So I asked if they provided bottled water. I was told I could purchase some at the bar. The last nail in this coffin was the amount of yelling the hotel allowed their wedding guests to do right in front of the hotel under our window! Oh, and the 4 am wake up call we asked for didn't happen - thank goodness we never got to sleep anyway! Slept on the plane!! less
hilditch, Owner at Best Western Glasgow Livingston Hilcroft Hotel, responded to this review
Thank you for your comment regarding the staff. The team do work hard to make all our guests' experiences positive. The water is stored in tanks and this is why we recommend not drinking it. I think what Katrina meant was that it was fine for using for tea or coffee, not to boil then leave to cool for drinking water. We offer both bottled water chargeable and jugs of ice cold tap water free of charge for all our customers both resident and non resident. Noise can be an issue at closing time, which our porter does try to keep under control. Your wake up call was booked but not programmed into the system, hands up, we got it wrong. I know are from overseas, however, if you are ever passing, please contact me directly before hand and I am more than happy to make amends by way of a free overnight stay.