28/09/2018 alb2star1955, Bathgate, United Kingdom
We attended a wedding at this hotel end everything was fine during the day (food staff etc) but when the evening came the mood changed amongst the staff the bar staff were surly bordering on rude but ... more
We attended a wedding at this hotel end everything was fine during the day (food staff etc) but when the evening came the mood changed amongst the staff the bar staff were surly bordering on rude but the best was yet to come at about 10 mins past one the bar staff started to snatch drinks off of the guests who were still there I might add that the majority of the guests that were left were all residents of the hotel when I asked the bar staff what they were doing the told me to get out I then went to speak to the night manager(Marion) a more confused and uninformed person of the licensed trade in all my 30 years of being involved in the said trade I have yet to meet I informed her that we were mostly residents and all we wanted to do was finish our drinks in peace we did not want anymore alcohol but her answer was she did not have a residents licence when I tried to explain the licensing law pertinent to hotels her answer was It was up to her who got a drink so if you attend a function here you better stay on the good side of Marion or better still don’t go less
hilditch, Owner at Best Western Glasgow Livingston Hilcroft Hotel, responded to this review
Hi, thanks for taking the time to write your review. You will not be aware, but this was all sorted out the following morning directly with your bride and groom.
The staff that took away your drinks are no longer working for my hotel. However, as you know your Licencing laws, you will be aware that alcohol must be consumed 15 minutes after the bar closes.
With regards to Marion, it has been accepted that both parties concerned were in the wrong. Like most things in life, there are two sides to every story and this is also true with trip advisor reviews!
I Hope this has clarified your concerns.