06/09/2019 Freedom791789, Northampton, United Kingdom
I was up on the top floor, far end if the hotel. I had a non refurbished room, it was clean but dated and aged. Bed mattress was a very odd shape and I could feel the hard base when sitting to get int... more
I was up on the top floor, far end if the hotel. I had a non refurbished room, it was clean but dated and aged. Bed mattress was a very odd shape and I could feel the hard base when sitting to get into bed, was alright when laying down. Walls are paper thin, I could hear the guy next door snoring and someone had left an alarm clock on which went off at 6am every day. Room was nice and dark so I was able to sleep. Wifi was fine though you had to connect early otherwise you couldn't get on late at night. Food was very nice, especially the homemade pizza and staff were lovely.
You can hear the cars coming into the carpark.
Heronston01, General Manager at Best Western Heronston Hotel & Spa, responded to this review
Thank you for taking the time to write a review. I am pleased you found the hotel clean, the staff lovely and enjoyed your meals.
I will pass your comments onto the team who will be thrilled.
I can confirm we are currently undergoing a full hotel refurbishment which will see all areas and bedrooms renovated to a modern high standard.
We look forward to welcoming you back in the future.