Best Western Heronston Hotel & Spa

We are a group of five friends who meet up on each other's birthdays. Today we went to Heronston Hotel for afternoon tea because it was Margaret's birthday and we had a really lovely afternoon with a superb tea. Lu served us with a smile and made us feel so welcome that we will definitely be making a return visit, not just at birthdays but monthly! Thanks to Heronston for your hospitality and to Lu for her pleasant & professional service. less

What an awful stay. From the reviews I was led to believe we had booked a Spa hotel. Unfortunately what we got was not in line with a Faulty Towers episode. The hotel itself is tired with loose carpets and a generally need of updating. The Spa changing rooms were filthy with piles of towels covering floors and benches. Any soap in both showers was king gone as was the hand wash in the sink. After complaining I was told this was due to staff sickness. Unfortunately this doesn’t really matter to me, my stay shouldn’t be compromised due to the hotels staffing issues. And I don’t believe the soaps had been in use for a while! The breakfast was Luke warm. I couldn’t find any fresh fruit although I have since been told there would have been some? The “fruit salad” tasting like it had been swimming in juice for a while. Evening meals took a very long time to arrive and then part was missing. We then had another 15min wait to complete our order. There was a function being held at the hotel on our 2nd night and the music was loud in our room until 12.15am. We also had 2 fire doors right outside our room and every time they were opened we had blasts of even louder music followed by 2 slamming doors every 10 mins. The highlight was probably a member of staff walking down the corridor. Earphones in, chatting on her phone while stuffing a huge bacon baguette. We were not asked how our stay was once during our out 2 days or on departure and subsequent emails complaining about the awful weekend has resulted in emails first arguing and making excuses for our experience and then eventually offering a refund of half of our stay (not all) as a gesture of good will. This was now over a week ago and the refund has still not been issued. Please don’t waste your money. I have had much better stays at the Travelodge and for a much cheaper rate!! less

Easy to find off of the motorway and with ample parking it made for a perfect overnight stop on our way to Ireland. A bit dated but clean with friendly and helpful staff. We ate dinner in the restaurant and the food was of a good quality and the service was friendly and efficient.We also made use of the bar which had a decent selection of drinks and was friendly yet again. Should we choose to go this way to Ireland again, we would not hesitate to stay here. less

Really friendly staff. Good service. Amazing steak cooked beautifully. Recommend. Was here on businesses. Room is fine. Good parking. Shame I'm only here for one night. Pictures of pool look good but not tried it as forgot to bring swimming kit. Easy to find. less

We stayed at the Hotel whilst there were a lot of functions on -therefore it was a little hard to get away from all of the noise. Our arrival seemed a little rushed -there was a huge queue at the door and only one person on reception. She seemed very stressed and not the friendliest of personalities. Nevertheless, the welcome as soon as we went down to the bar was a different story. Lu was very friendly and efficient. We got speaking and I was very surprised to hear that she'd only been working for yourselves for a few months -as she was extremely comfortable behind the bar. The wedding guests didn't seem to phase her even though she was alone! The food at the bar is what you'd expect and not bad for price! The breakfast the following day definitely made up for a lack of sleep; a great selection and it was enough to keep me full for the rest of the day. less