Best Western Heronston Hotel & Spa

The hotel staff were friendly and helpful. Superior rooms are very nicely decorated with comfortable beds and are very spacious. The Spa is lovely and the treatments were very good. Great experience overall. less

Overall it was clean, but I wouldn't recommend it and I definitely would not stay there again. They had plastic cups at the sink, but I expect chain hotels to be more environmentally friendly in this day and age. The lights were a bit weird. We checked in at night and I had to keep the door open to be able to see where the light switch was. There is no main ceiling light for the room, just lamps on the bedside tables. The bed was very uncomfortable. I had to lay the duvet from the single bed on the main bed, to be able to sleep. Breakfast was okay. I had a smoked salmon bagel with a poached egg. The bagel wasn't toasted properly and the egg was very rubbery. This hotel just needs a few, minor improvements. I only stayed for one night, for business, so I don't have a big problem with it. less

My wife and I stayed over the Christmas period and had a lovely stay. Although we didn't eat in the hotel (we were visiting an elderly relative and ate with them) the staff were attentive and helpful. The room (room 43) was very spacious, large bathroom and both were very clean. Nice touch from the staff, putting a small Christmas tree in the room with chocolates and a cardsigned by all staff. Highly recommended. less

Having stayed one night during December, we were given a room which was very dated! Worn carpets, mouldy bathroom, chipped furniture and a 1970’s feel. At £75 a night I feel this is over priced, £30 might have been more like it. The family room situated above ensures plenty of noise! less

Arriving at 13.30 for a 13.45 reservation, we were seated immediately, being welcomed by the waiting staff dressed as elves, or wearing the increasingly popular Christmas suit: and that put the stamp on the event. Not realising that the theme of the lunch would be so children centric, it wasn’t the venue for us. Positives: the staff were attentive and seemed to be enjoying themselves. Drinks arrived in a timely manner. There was a pleasant atmosphere despite the proliferation of children. The Christmas pudding and brandy sauce was deemed as being ‘quite good’. Negatives: everything in the dining room was from the 1980’s: furniture, decor, china, stainless steel serving dishes, all far too dated. First course portions were meagre - the party of three all had something different - being served on the smallest side plates that you could imagine. First course was cleared far too quickly, with the main course arriving immediately: it felt as though the staff were working to a timetable where the guests needed to be out from the dining room as quickly as possible. I believe the whole event was completed in well under two hours. Main course meat portion was acceptable, as were the pigs in blankets and roasted vegetables. The seasoning for the meat was adulterated Paxo, or similar. New potatoes accompanied - the size of ones fist but adequately cooked. Sprouts that must have started their cooking process several weeks ago, and honey glazed carrots that were, again, overcooked to the point of drying out. Main course was cleared as soon as we had placed our cutlery, on finishing the meal. We requested a break prior to dessert/cheese. This arrived on request. Lack lustre, apart from the Christmas pudding as already mentioned. Cheese selection was unimaginative with far too many processed types with fruity flavours. This was cleared once finished. Coffee was served. Summary: with regards to my comments regarding the food, I decided not to bring this to anyone’s attention, as that served was not exceptional to our table: on looking around it seems to be the standard of food served at the establishment. Will we return, at any time? No: unless there has been some major refurbishment, with the food production staff having been trained to, or replaced by, individuals that can compete with the quality of food that is expected, as 2020 approaches. By the amount of attendees at the lunch, no doubt the cash tills were ringing, and the coffers were full. A good day for the hotel, if not for the more discerning diner. less