Best Western Heronston Hotel & Spa

Average 3 star hotel. Dated but room was comfortable enough. Staff are ok, not particularly friendly and seen to lack interest (apart from a couple of ladies at breakfast who were chirpy and attentive). Building is old and needs upkeep, the floorboards are very creaky. 3 terrible night sleep due to person yosatirsnoving around their room late at night and at early hours of the morning. Can also hear noise from people on other rooms and corridors, luckily was a fairly quiet group of people staying this week. Food is ok. Had breakfast and room service 3 times. A nicer selection of better quality bread would be nice for breakfast but some items were great and the hot cooked to order food was quick. Room service was quick and meals large enough, most the food is just ok quality. I wouldn't stay again due to lack of sleep. less

Our stay here was very comfortable. A little noisy in our room at night due to the position and there was a wedding on. But apart from that it was a pleasant hotel. Staff were all excellent and friendly less

We have been regular guests for over 8 years, staying at least 3 times a yearly. However we have noticed a decline in the fabric of the hotel, basic maintenance seems not to happen. For instance one of the rooms the loo flush needs attention There are no knobs to operate the radiator. You have to be a midget for the hairdryer. However breakfast was good, but sadly I don't think we will be staying here again. less

Had an evening meal in the Ewenny Bar, unfortunately chose fish and chips- the fish batter was nearly burnt it was that overcooked and dark in colour. For the over priced cost it can only be described as a poor meal. My colleague also staying in the hotel and a regular guest had the burger- this literally came with around 10 frittes- thankfully he mantioned something to the young man on the bar who agreed and kindly went for some more. The additional peppercorn sauce was runny and darkish in colour- he said tasted powderish! Following morning I had a hash brown and hey presto crispy as anything and overcooked again! (Plus the bacon was very fatty!). The back rooms were being modernised, room 27 I stayed in and apart from having a nicely decorated bathroom had a poor bedroom appearnace. I actually slept in the single bed which was sloping a little with poor posture and nearly turned over and fell out of bed! Hopefully, when the refurbishment is complete it will be a good hotel again in appearance stakes. I struggle to stay here regualrly when visiting Bridgend less

Went just to get away from daily life for the night had a fantastic time the spa was great enjoyed breakfast rooms are a bit out dated but very clean staff very friendly and very helpful my mum's in a wheel chair and helped with out needs will be staying again less