Hotel In Desperate Need Of Update
24/09/2018 Foodiequeenie, Pembrokeshire, United Kingdom
Stayed on a Groupon deal Saturday night into Sunday. On arrival we were informed that there were two weddings in the hotel that night and that there would be music on until 12:30am. No problem to us, ... more
Stayed on a Groupon deal Saturday night into Sunday. On arrival we were informed that there were two weddings in the hotel that night and that there would be music on until 12:30am. No problem to us, we like a good drink and a dance... However, it wasn't the music that kept me up all night...I'll get to that in a minute. Dinner was included in the deal but I opted for the King Prawns from the main menu for which I had to pay the difference. When the food arrived it was literally king prawns on skewers, no seasoning, no sauce, nothing. Accompanied with a tomato risotto which I'd be willing to bet is from a packet mix, and weirdly, a pot of mango chutney?! I'm a chef so can be picky but what a letdown that was. Anyway, onto the room. very dated decor, which is fine, we don't mind retro, but the most uncomfy beds. Weird built in wooden headboards which make it impossible to sit up in bed comfortably. But my biggest bugbear was the noise in the morning. My God! Doors slamming, sounded like heavy fire doors just being left to slam shut, staff getting the breakfast ready, banging and crashing equipment. Too noisy! The heating was broken in our room and even after the staff member came up and fiddled with the radiator, it still didn't work and when we let them know they said they would send someone up for another look and nobody ever came. The toilet roll dispenser was like something you'd find in a public toilet and helpfully doled out one sheet of loo roll at a time.
Now, on the plus side, the staff were lovely and friendly, the spa was fab and our included treatments (massages) were fantastic. That's all folks! less
Heronston01, General Manager at Best Western Heronston Hotel & Spa, responded to this review
Thank you for your review, I am pleased to read you thought the staff were lovely and friendly, plus the spa and your treatments were fantastic.
I will speak with the kitchen team concerning the King Prawn Dish and apologise for any disturbance within your bedroom.
I hope to welcome you back in the future.