Best Western Heronston Hotel & Spa

Generous sized room, clean and tidy. Lovely spa facilities and good food. Friendly and welcoming service...better than some of the more expensive hotels we have stayed at! Basic hotel but the customer service of the staff make it! less

Good weekend away. Good location for outlet village shopping. A birthday treat for my mum. Clean room but very tired decor. Lampshades were very old and shabby, falling apart. Spa area is nice, although clock didn’t work so couldn’t keep an eye on the time for treatments and sat on a broken sunbed. Massage and facials were good, treatment bed wasn’t good as not very comfy and didn’t feel very sturdy. A spa robe etc package was five pounds each but the robes weren’t sized. One massive robe, (man size) one okay (size 12, I would guess) and one teeny one! Took back to reception and they said that this was a common problem as they had no sizes. Why? They opened up two more packages to find another medium size, but I made do with a small, that really wasn’t quite big enough as I didn’t feel I could ask them to keep opening packs up! Staff were really friendly, happy and helpful. Food was nice. Breakfast on first morning was lovely but second morning, as hotel was much busier, it was was a buffet. The hot food was not very hot. Overall I think this was okay for the price we paid. I’d go back. less

We spent a night here and the staff were delightful and couldn't have been more welcoming. However, the hotel is tired and in need of refurbishment. There is carpet tape over torn carpet in the corridors, the décor is dated, it feels rather sad, and all that could be overlooked, had the pungent smell of pool chemicals not pervaded everywhere. less

We booked this late but what a great Night. The Hotel was clean and cosy. The rooms could do with updating but were fine for purpose. The Gala dinner was exeptional. Food was of good quality and of gormet standard. The service was faultless. Micheal was especially helpful and really friendly and so good at his job. We would recommend this event what good value for money. Keep it up Heronston. less

Top quality all round as usual. This hotel has everything you need and would expect to make your stay an enjoyable experience. The general quality of the accommodation , helpfulness and friendliness of all the staff all contribute to providing the experience you expect and receive. less