Best Western Heronston Hotel & Spa

Stayed on a Groupon deal Saturday night into Sunday. On arrival we were informed that there were two weddings in the hotel that night and that there would be music on until 12:30am. No problem to us, we like a good drink and a dance... However, it wasn't the music that kept me up all night...I'll get to that in a minute. Dinner was included in the deal but I opted for the King Prawns from the main menu for which I had to pay the difference. When the food arrived it was literally king prawns on skewers, no seasoning, no sauce, nothing. Accompanied with a tomato risotto which I'd be willing to bet is from a packet mix, and weirdly, a pot of mango chutney?! I'm a chef so can be picky but what a letdown that was. Anyway, onto the room. very dated decor, which is fine, we don't mind retro, but the most uncomfy beds. Weird built in wooden headboards which make it impossible to sit up in bed comfortably. But my biggest bugbear was the noise in the morning. My God! Doors slamming, sounded like heavy fire doors just being left to slam shut, staff getting the breakfast ready, banging and crashing equipment. Too noisy! The heating was broken in our room and even after the staff member came up and fiddled with the radiator, it still didn't work and when we let them know they said they would send someone up for another look and nobody ever came. The toilet roll dispenser was like something you'd find in a public toilet and helpfully doled out one sheet of loo roll at a time. Now, on the plus side, the staff were lovely and friendly, the spa was fab and our included treatments (massages) were fantastic. That's all folks! less

Have just had a 2nt stay DB&B as part of a group of 18 ladies and not one found fault. It was a great venue for us, and a smooth and professional booking through Meryl, and lovely restaurant and bar staff made our stay a happy one. The Pool and facilities within were a big bonus, with lovely pool towels and clean shower rooms. Bedroons perfectly adequate, clean bathroons, pristine towels and bed linen, tea coffee etc., and anything extra required, you can request. I've used the hotel with my family for years and have always found it welcoming. Yes, there are many areas overdue for refurbishment and update but, it's still got a comfortable and relaxed feel about it. Always happy to visit. less

Stayed at the Heronston for two nights.I was quickly checked in by a very friendly receptionist.My room was on the ground floor and delightful it was too.A magnificently powerful shower with very hot water in bathroom.Heated towel rail ,toilet and sink.Twin beds,dresser,telephone. tv.Spotilessy clean.Breakfast was buffet multi choice bacon,eggs,black pudding,lava bread,sausage, tomatoe,mushrooms,fried bread,toast.Cakes,fruit,yoghurts.A magnificent spread.Throught my stay the staff were friendly and helpful.Though I did not use the spa area I did view the pool and jacuzzi area.It was lovely.I had dinner in the bar I had cod and chips but sorry to say the fish was extremely overcooked and tasted like a giant potatoe crisp.However the second night I had a pizza which was delicious.My families meals were spot on both nights.Heronston could just try a little harder to get food right consistently and you would be a perfect 10. less

This hotel is a little tired on the decor side, but it has everything you need for a short stay. Excellent breakfast and accommodating staff. Parking is easy and the Spa is good. I stayed 1 night and it was perfect for that. less

We had our daughters wedding here. The ceremony and the wedding breakfast. Plus the evening . The management and staff deserve a great big thanks. The whole day was absolutely amazing. The attention to detail that your staff and management have is first class. The wedding breakfast was superb. And the buffet that was put on in the evening was great. And a lovely selection of food. Personally I loved the sausage rolls. We stayed the night and the room was really nice with a very comfortable bed. Your breakfast served is delicious. It's a good quality breakfast not cheap products. The bacon and sausage was brilliant. I would like to say a great thanks to Michael the restaurant manager and Shopri. The gentleman that was mc in the wedding. I hope I have said his name correct. Thank you everyone for making it a most memorable day that will last with us forever. less