Good location, good food and fantastic staff!
17/10/2016 Annabel M, Bristol, United Kingdom
Stayed here because it was a good location for the things we wanted to see/do, because it has a pool and Saga did a deal for the weekend here. The deal included the first night's dinner, which was ver... more
Stayed here because it was a good location for the things we wanted to see/do, because it has a pool and Saga did a deal for the weekend here. The deal included the first night's dinner, which was very good, as was breakfast and the bar snack we had on the second evening. They made a mistake with the order and were quick to rectify this and took something off the bill. The pool was very good, get a key and towel from Reception, then return to them after use. Lockers, £1 or trolley token could be used. The general appearance of the hotel was a little shabby, it could do with some refurbishments. Carpets were worn. The room we had was pretty poor. We didn't unpack straight away in case they moved us... the toilet didn't flush, but this was "fixed", I use inverted commas because there appeared to be a knack with the loo flush, we got the hang of it! Room no.9, it was pretty dirty and dusty, I cleaned the headboards with a wet wipe as I didn't want to breathe in the household dust whilst asleep. The shower was very poor, hardly any pressure (this was the same with the showers in the pool area), the shower was a tap fitment, not a separate purpose built shower. The box of tissues, toilet paper and shampoo/shower gel were cheap quality. Tea and biscuits in the room were very good. Everything squeaked, the floors and bed. Bed was reasonable, but I've slept in more comfortable ones. The heating was on all the time, it was so hot in that room! We could not turn it down, or off. The staff were extremely good, very professional, polite, helpful and courteous. less
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review
Thank you for taking the time to write a review, I am pleased overall you enjoyed your stay and thought the pool and meals were very good. I am also pleased yu found the staff helpful, polite courteous and professional.
The standard bedroom you stayed in is one which is due for refurbishment in the coming months, this will see a complete refurbishment of the bedroom and bathroom.
I hope you will give us the opportunity to serve you once again in the near future.