Best Western Heronston Hotel & Spa

Just ending my first of two weeks staying at this hotel for training in Bridgend and I have had a fantastic experience. The staff are brilliant. Very polite and helpful. Food is excellent. Delicious and well presented. Breakfast selection is vast and tasty and excellent value for money. Yes the rooms are slightly dated but they are clean and have what you need for a comfortable nights sleep. I would stay here again and would recommend it for a short stay. Looking forward to my second week. less

Staff members require a re train in customer service, staff members require a re train in reservation accuracy, exterior require regular maintaining, spa area requires regular maintaining, furniture in bed room and communal areas require maintaining/updating (majorly scuffed and marked), pillows were very thin (luckily had a spare each on wardrobe to add to thickness a little). On a plus side, the cleanliness was satisfactory on hotel throughout and the breakfast was satisfactory. less

We stayed here for a family get together and it was a very disappointing visit to be honest. The hotel and rooms are very dated when you first walk in to check in it doesn’t even feel like your walking on carpet it’s worn out. First night there we just ate at bar food was slow coming out and it was a very average burger. I went up and asked the young girl behind bar for a glass of red wine she told me should couldn’t open it because she cant work a corkscrew and asked me to open the bottle if I still wanted the glass ! Breakfast was a disgrace it was quite busy but that’s no reason to dish up piss poor food the fried egg I got was that bad the soft yoke had gone hard from being cooked well before I ordered it and the sausage was anemic so ended up having to go the McDonald’s around the corner for breakfast and never went down next morning it was that off putting. The only positive was the staff apart from the girl who couldn’t open wine ! They were all very pleasant and polite. Definitely wouldn’t go back. less

Conveniently located hotel with good facilities but probably in need of some modernisation, especially in the guest rooms. Staff were great - extremely helpful and very friendly. One downside is that the hotel is not very disabled friendly, particularly for wheelchair users less

Stayed here on a Groupon deal but upgraded to a superior room which is s must be the sound of other people. Arrived at reception to be greeted by a boy not s hello or anything just looked at us.I said we are checking in.Asked if our room is in good condition after reading reviews he assured us it was.Asked if we needed to book a table he told us oh restaurant not opening till eight I said okay I'll book for then. Got to say room was tired but okay. Went down to the spa no towels had to go back to reception to get them then back again for robes and slippers.Our treatments were booked for 5 o'clock with three of us waiting it was wrong.Ine thing about the stay were the lovely girls in the spa. Spa area to be fair was lovely. Went down in the evening for a meal we hadn't been booked in.Took us to a table you have an allowance of £22.50 each for three courses.He said what you have over you pay for.No mention of that in deal it said three course meal. We gave up in waiting to order a drink so my husband went out to the bar to get our own.Meal was okay not the best meal we've had.Waitress asked our room number kept giving it she said are you sure it's not coming up.Eventually food out was not checked it.(lucky there wasn't s fire) Bar area is cold and tired looking could be so nice if updated. Would we stay again no. Stayed at much nicer hotels.Faulty towers comes to mind the way it's run less