Lovely staff, but needs a manager to get a grip. Especially in the dining room.
Can’t fault the friendliness of the delightful staff. The bedroom in the new block was large and very comfortable, and the bathroom was clean with plenty of towels, soap and shampoo. The only improve... more
Can’t fault the friendliness of the delightful staff. The bedroom in the new block was large and very comfortable, and the bathroom was clean with plenty of towels, soap and shampoo. The only improvement? It would have been good to have the option of non-synthetic feather pillows.
Breakfast was not good, though. It was all rather penny-pinching: catering pack button mushrooms, bottom-of-the-range sausages. The eggs were floating in oil and looked like deep fried road kill. Perhaps the management are economising on a decent breakfast cook. The dining room had been laid out as a slalom course. The toaster was at one end and the butter and marmalade, separated by rows of tables and chairs, at the other. Even with the dining room only half full, it took FOREVER to make toast, too (buy a proper catering toaster?). And someone had put the coffee and tea machine in a corner. Guests looking for tea and coffee - in other words virtually everyone - had to perform a stately dance around it, balancing cups and trying to avoid bumping into other people trying to help themselves to fruit and cereal. But worse: a lot of things – the backs of chairs, the tables, the cutlery, the plates – felt greasy, and some clean cups, plates and bowls were stained or still had particles of food on. This is a red line for me and would put me off returning: it begs the question of standards of hygiene in the kitchen.
It's amazing how irritating small acts of parsimony can be. We needed bathrobes to visit the swimming pool. Robes are available, but only to people on a “spa break”. This means that ordinary hotel guests have to take their swimwear down to the pool and change, remembering to take £1 for the locker (refunded when you get your clothes back), then change back again to walk through the hotel back up to the bedrooms. Not the relaxing drift down to the pool and back we’d envisaged when booking. And to get a towel for the pool you have to leave your door card with reception, who will give you a towel in exchange. It’s not clear why someone thought this was a good idea. Given that you leave the towel in a bin in the changing rooms it doesn’t serve as a check on theft. Cue more grinding of teeth… less