Best Western Heronston Hotel & Spa

Stayed 3 nights from Saturday. Bar meals only available for dinner on Sunday and Monday and the quality was very poor. Make sure you are specific when asking for breakfast eg Full breakfast is one of everything. If you require 2 eggs or 2 sausages ask or you will only get the minimum less

Bearing in mind I had phoned twice before our arrival to confirm things, upon arrival there was confusion as to if we were booked in. Only one person on reception and a queue of people behind us. In the end a frustrated receptionist found that someone had booked us in under our Christian names? The room we were in was lovely, very spacious and a nice king size comfortable bed. Clean apart from the disgusting stained curtain, once they were closed though we could not see it. The sofa and chair had seen better days as well. The Waiting Staff were lovely, over seen bu the charming Michael who is a real asset to the Hotel. He made sure we were all ok and put right any wrongs there were. The Bar area was kept clean but the Chairs were a death trap, they wobbled from side to side, had material hanging off them and when I mentioned it the Barman shrugged his shoulders and said I know. The staff were kept busy and considering the amount of guests I feel they needed a few more working. 3 times over the 2 days we were there we had to wait to be served as there was no one at the Bar, then 2 drinks in one round were wrong. We booked a Spa treatment with a Cream Tea, 20 minutes after the booked time we asked when it would be served to be told oh in a different area! Then when we got it there was no napkins, short of items and very lack lustre. The system for using the Swimming pool was a nightmare, and caused such great confusion for everyone, also as it was all done by the receptionist you had people waiting to book in, spa treatment bookings, pool users waiting on towels and keys, manic. Overall though it was a fantastic weekend, we had loads of laughs and the Bar prices were reasonable. Have since been told that next month is a scheduled refurbishment which I am sure will put things right. We will visit again and see. less

Meeting with evening meal. Lunch for 100 delegates very average with tepid main course. Evening meal generally overpriced with sole fillet that looked like tomato soup but beef option really quite good. Veg very much on the raw side of al dente and puddings lamentable. Excellent cheese option. Room comfortable and well appointed with massive bed. Breakfast reasonable but " full English" disappointing I wonder how long the fried eggs had been cooked? less

The room was old and tatty, the shower didnt work properly, they continually only supplied 1 set of towels for a twin room with 2 people staying, food choice in restaurant was poor, I had to go find the bar tender nearly every time i wanted to order a drink, so many other issues less

Everything to do with booking this hotel is fabulous, Meryl the lady on the other end of many emails and phone calls is brilliant. She always has a sunny disposition and always helps me with any query we may have. Excellent customer service skills from the whole team and they are always happy to help. less