Best Western Heronston Hotel & Spa

This hotel looks a bit tired on the outside in some areas but internally the communal areas are quite modern, the family room was old style but very big and really suited us as it was in an annex away from the main hotel with easy access outside for the dog . despite a large wedding in progress the hotel never felt like the staff were overwhelmed and minimal waiting for drinks etc. breakfast was good quality and a decent selection of cooked and continental . This felt like a well managed hotel with friendly attentive staff . And this made our stay more enjoyable than some much more expensive hotels I have stayed at . I have rated the sleep as average but this is only due to the fact that most hotel beds dont give me a fantastic nights sleep this one included. less

This place was a delight to stay in!!! The best hotel I’ve stayed in for a long while!! The food was superb, the rooms were a good size and the leisure facilities were top class! We also enjoyed some spa treatments and they were fantastic with lovely staff !! I can’t wait to come Here again would highly recommend !!!! 😀😀they also do a good variety of local Beers which is nice to try x x less

Despite friends visiting and securing a room that was kitted with a disabled assistance facilities and that I had a medical assistance dog. I was accused of lying despite having a conversation regarding my use of an electric wheelchair and breathing equipment, alongside a carer I had an assistance dog. Im not kidding nine fire doors to go through a narrow corridor, to get to the room which was not adapted in any way, very very dusty and dirty, The staff was rude, breakfast in room as we could not face the heavy doors - was lacking food, e.g. no butter for the continental, GROSS! My dog got unwell staying here, could not wait until I could get home to wash and bathe. £120 we were charged per night not the deal rate - RIP OFF!! I would give this hotel no *, the staff were rude, insulting - never again! less

Waiting over 1 hour for mains to be delivered is poor, coach party given given priorty. bed joined side ways on not down length told no rooms to go to. Some staff very good some very bad. Room cleaning done well twice, 1 day no water or coffee/tea top up or complementry shower gel ect.! We have complained to Best Western as Hotel not Bothered when their. less

If I could give this place a 0 I would. Checked in to our room to find urine stains all over the bed. Brought it to the night staff attention who moved us rooms, brought to managers attention in the morning and she told us to prove it was urine and not orange juice. Extremely rude towards us. Had a meal which was awful. Ordered a medium steak which came out blue and a southern fried burger which was rock solid waited 45 minutes for terrible food. Brought it to waitresses attention and she said we could get a refund if the chef agreed it was a poor meal. Was 9pm so couldn’t get anywhere else to eat and got told just take away which we couldn’t bring back to the room as it’s against policy. Would avoid this place at all costs.. less