A stay at this hotel once again confirmed that Best Western hotels in the UK are often not as good as the ones in some other countries.
The location is fine, set slightly off the road, with plenty of parking space, and lots of greenery around. Hotel reception looks fine, and reception staff are very friendly and helpful.
But things get worse when you move further into the building. Furniture in the bar area looked a bit shabby (although I suspect it was just an unfortunate choice of upholstery fabric), and the corridors we passed through to get to our room made a similar impression, with badly stretched carpet and fire doors that could do with a new paint job. Once inside the room, though, we weren't unhappy at all. I've seen reviews from people who visited with dogs and were unhappy with the room they were given, but room 27 was fine. Well furnished, clean, and with everything we needed, including a large wardrobe, an ironing board and an iron. The bathroom could be classed as luxury, we really couldn't fault it, it was very nice.
The hotel offers a lot of services, including a room service breakfast. If we'd had more time, we might have used that, but we didn't.
And of course it's a spa hotel. The receptionist didn't ask us if we wanted to use it, so after having read the information in our room, I had to go back to reception to get a special key card for the spa, and spa towels.
Now, about the spa. Again, not as nice spas in Best Western hotels in some other countries, but on the other hand it was better than another Best Western spa we've seen in Wales. At least here the changing rooms were tidy and well maintained. It's true that the pool isn't very big, but the size was allright if you're not after some Olympic swimming. The sauna and steam room were both excellent, with just the right temperatures and amount of steam - actually, I think they were my favourite part of the facilities.
Overall our experience was positive, but I think management is missing some tricks here - with attention to detail this hotel would make a much better and much more luxury impression on its guests. less