Unfortunately lived down to our expectations.
22/05/2016 idontlikespam, Alabama
Having been recently disappointed by a stay in another Best Western, we were hoping that the chain would redeem themselves on this occasion. Unfortunately our already low expectations were not met tha... more
Having been recently disappointed by a stay in another Best Western, we were hoping that the chain would redeem themselves on this occasion. Unfortunately our already low expectations were not met thanks to the oppressively hot room (no air con), dated and shabby decor, an unpleasant odour when entering the room and an "interesting" public bathroom style toilet roll holder.
The afternoon tea was pleasant and we were impressed with the gluten free option provided. Unfortunately breakfast the following morning was a complete shambles, insufficient tables and with slow re-stocking of hot foods, assembling a complete cooked breakfast proved impossible.
The over-priced bar stocked a good selection of fruit ciders (although the same cannot be said for the range of beers and ales) and all staff we approached were friendly and helpful.
Unfortunately the strengths do not outweigh the significant shortcomings of this hotel and our stay has confirmed Best Western is a chain Best Avoided. We will certainly not stay here, or at another of their hotels again. less
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review
Thank you for your review, I am sorry we did not live up to your expectations on this occasion, but pleased to read you enjoyed afternoon tea and were impressed with the gluten free option provided to you.
We hope you will give us the opportunity to serve you in the future, with a much improved experience.