20/07/2016 Sarah C, Bridgend, United Kingdom
My boyfriend and I visited this hotel for a spa afternoon tea package for our anniversary this year. I believe we paid £29 each and prior to going, we really didn't expect much considering the hotels ... more
My boyfriend and I visited this hotel for a spa afternoon tea package for our anniversary this year. I believe we paid £29 each and prior to going, we really didn't expect much considering the hotels in Cardiff charge £50+ each.
On arrival, we were already pleasantly surprised as we were handed fresh smelling robes, towels and slippers then shown around by a very kind male member of staff. Firstly, we got changed then went to the 'relaxation room' to chill before our treatments (a back, neck and shoulder massage each). The room was very nice with comfortable loungers and nice lighting. After this point, I was called for my massage so my boyfriend went to lie on a lounger by the pool.
The lady doing the treatments was very friendly and put me at ease immediately (sometimes I feel a bit self-conscious when I've been for treatments that involve removing clothing). The massage was very relaxing and the room was nicely decorated to create a nice atmosphere while peaceful music played in the background.
After this was over, I went to the pool area while my boyfriend went for his massage. It was very quiet by the pool even when the odd few people came in and out. The area was also very clean and a nice temperature. I loved that they have a water cooler in there - something that many health clubs don't have. I really loved the atmosphere by the pool with the mood lighting, decor and just generally how pleasant it was. I also went into the sauna and steam room, both of which were very nice and clean.
Later on, myself and my boyfriend got changed and went to the gym. It was quite small but had enough for a quick workout so we weren't too bothered.
Once we were finished in the gym, we went for our afternoon tea which we were quite frankly amazed by. There we were, expecting a limp sandwich and a cuppa when out comes a big cake stand filled with very appetising looking cakes, sandwiches with garnish and a nice pot of tea (my boyfriend had a coke - it's nice that they give that option for non-tea or coffee drinkers). We left after we'd finished eating, thoroughly happy with our experience.
Pros - lovely atmosphere, great treatments, excellent value for money (please don't increase your prices, I really want to come back and do it again for that price), very friendly staff, great service, lovely food.
Cons - the changing room was very slippery (one of those mat things they have in public pool walkways would solve this though) and they don't give the options for couples to get their treatments done at the same time or in the same room but neither of these things made me feel any less positive about the whole experience.
I highly recommend this experience and will be doing it again when I can. less
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review
Thank you for taking the time to write a review, I am very pleased to read you had such a lovely spa day and afternoon tea.
I am please to read you would highly recommend the hotel and will be returning in the future.
We look forward to welcoming you back in the near future.