21/04/2016 whatahol, Chester, United Kingdom
Such an eclectic mix of 80's motel type feel of car park and rooms, opposed to elegantly furnished restaurant and conference rooms. Good food but holes in the sheets. Rooms are clean and bathroom very... more
Such an eclectic mix of 80's motel type feel of car park and rooms, opposed to elegantly furnished restaurant and conference rooms. Good food but holes in the sheets. Rooms are clean and bathroom very well appointed, probably refurbished, bed is comfy and blackout curtains work a treat. Furnishings and decor are dated, it's not that they don't match they clash, which doesn't affect the comfort of the room but doesn't give a good impression. Everything you need, kettle and tea/coffee, toiletries, iron, flat screen TV, hair-dryer is provided which is great. I stay in hotels fairly regularly for work and leisure and have stayed in hotels which were worse and many which were better. For the price I'd expect a higher spec. There are hotels in central Cardiff offering much better facilities for £20 less which is a factor I take into account. I'm sure this hotel is great for functions, good parking facilities. Food is really great, staff are lovely.
Rooms, corridors and bar area are so 80's and in need of an update, in fact on reflection, it could be an attraction?. For people with mobility issues you need to ask for a ground floor room as there's no lift and because of the rectangular layout of the premises, you may find it's a long, convoluted way to your room so ask for one near the reception.
Reception staff were friendly, nice and helpful on arrival and departure. less
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review
Thank you for taking the time to write a review, I am pleased you thought our staff were lovely and you liked some of the refurbished areas of the hotel. All public areas and the superior bedrooms have been refurbished along with some of the standard bathrooms, this refurbishment programme is continuing thought out the hotel until all bedrooms have been completed.
I hope you will return in the future to a fully refurbished hotel.