We booked in for a one night stay, after enjoying ourselves last year. What a difference a year makes. We had three rooms, 7, 8 and 9. On reaching room 8 we readied ourselves for the spa. We found tha... more
We booked in for a one night stay, after enjoying ourselves last year. What a difference a year makes. We had three rooms, 7, 8 and 9. On reaching room 8 we readied ourselves for the spa. We found that our toilet would not flush. We reported it to reception and carried on to the spa. This was not the peaceful, tranquil area we were looking forward to; instead it was extremely busy, with children running around the pool, and jumping/ being thrown in the pool by parents. On returning to our room we discovered that the toilet had still not been fixed( 2 hours had passed since the issue had first been reported). We phoned reception and were told that someone would be up to see the problem. Indeed, a member of staff did come up and explained that there was a problem with the toilet, and promptly set about tightening up washers inside the cistern. A little later, the problem was back, and despite doing said tightening I could not get it to flush. At 5 30 pm I yet again phoned reception to inform them of the ongoing problem, and was told that someone would get back to me. To date I am still waiting!
One other room also had problems with flushing the toilet. No point in reporting it as nothing was being done with regard to the original problem.
There is a sign downstairs asking guests to be quiet at night- what a waste of time! We were unable to sleep due to the excessive noise; people standing talking in the corridors at full volume at 12 30 a.m, again at 1 50 a.m, and then again at 3 a.m.
On the plus side the food was good. less