Best Western Heronston Hotel & Spa

Myself and my wife stayed here for 1 night on a Groupon deal in Feb 2020. First impressions were good, quick and easy check in and a lovely looking bar area passed on the way to our room. Room was spacious and comfortable if a little hot! Down at the pool area is where I felt improvement was needed. The area itself seemed quite large, but then you quickly realised one wall was all mirrors. There were about 20 people in the pool area yet only 8 loungers and 6 chairs. At one end of the pool was a group of 4 people drinking cans of strong bow and something from a 2 litre bottle with no label. They were loud and quite rude. A member of staff did come in and tell them no drinks were allowed in the pool area to which he was told ‘this is only squash’ (in regards to the 2 litre bottle) - it most definitely wasn’t. They put the drinks away but then just got them back out once he had gone and they sat in the jacuzzi drinking instead. It made myself and wife feel quite uncomfortable as they made gestures towards us and appeared to talk about us. We stayed in the pool area only around half an hour as the longer we stayed the more they had drunk. It was for this reason we did not re visit the pool area on the Sunday morning as we had planned to just in case they were there again. On the plus side we enjoyed a fantastic meal on the Saturday night at Cranes with plenty of choice on the set menu to suit all tastes. Breakfast was also very good with both hot and continental styles on offer. The option for takeaway coffee is great if you’ve got a long drive after checkout. We had treatments booked in for the Sunday morning, yet we did not know what they were as nobody had told us what our options were as part of the groupon deal either on booking or on check in. Neither were we told the procedure for treatments like where we needed to go or anything. We did eventually find the treatment rooms (before you turn into pool area) and simply waited in the hope someone would find us which they did. We had AMAZING treatments, which totally made up for the confusion in finding them, a facial and an Indian head massage by 2 lovely therapists who were very friendly and professional. All in all I feel a little more organisation was needed and more info given with regards treatments which would have helped us greatly. Also I think the pool area needs better monitoring as there had clearly been people drinking in there for some time before they were told not to and this was during ‘children’s swim time’ between 4&6pm. less

What makes this hotel special is the staff. Everyone we met was pleasant, friendly and helpful from front desk to the bar, spa and restaurant. The food and drinks were excellent at evening meal and breakfast. The bedrooms were clean and comfy. There are modernisations which did not disrupt us and I think this is a good idea as some areas would benefit from some decor improvements. Whoever employs the staff here, take a bow, you really have selected well and have a staff team to be proud of. less

This place needs a makeover the rooms are clean & tidy but needs decorating wall paper was hanging off my bath panel was hanging off until I fixed it, there was water Mark's coming through the ceiling tiles down the corridor there must have been a leek at some point and never replaced even the wallpaper round the bar & eating area was tatty don't know if it's me being picky but for the price I paid I would have expected better. I booked this hotel because of the leisure facilities the gym looked like it had been refurbed it was small but there was only four people in so was no problem the pool sauna & jacuzzi were also nice but would have been very cosy if there were more than a dozen people using it. As for the food I was dissapointed I chose the rump steak medium it came well done with half a tomato (not cooked) a flat mushroom which was half cooked but the chips were spot on, as for the breakfast am not greedy but I was hungry an hour after. X1 piece of bacon X1 sausage X1 ash brown X 3 baby mushrooms X1 poached egg Coffee was nice although the machine only filled half your cup. less

Yes the appearance could do with being updated but you get what you pay for. We had a Groupon deal and I've seen people on here say because of that they felt they were treated differently. Absolutely not the truth. All the staff were helpful and friendly. Prices for food and drink are good for a hotel and the food we had was amazing. The spa was great! Yes the room was a little dated and bed wobbly but it was clean and that's all I want as only in there to sleep. Room was a little hot but was told probably because near the spa/pool. Great stay and I'd stay again too! less

Outstanding stay at Heronston spa hotel for fantastic amenities and experience. Staff friendly and helpful, rooms immaculate, evening meal and breakfast plentiful and tasty. Would totally recommend this venue for amazing value and a great getaway venue. Will be returning! less