Arrived half how before our spar treatment, but it wasn't a problem as the lovely lady behind the reception desk offered to store our bags as we couldn't check in until 14pm. Very informative introduction to the hotel from her, and very efficient service. The spar treatment itself was an amazing experience, in a very calm and relaxing environment.
After check-in we went to our room, the hotel is non smoking everywhere, but there was a very strong smell of cigarettes in our corridor and room -this remained until the next day. The room itself was ok, bit of damp up the wall by the curtain but nothing to moan about. The bed was comfy and it was clean. The bathroom was spotless and had clearly been re-furnished. When we went to shower and get ready for our evening meal, we found we had no water! Phoned reception who informed us that the duty manager would be up to investigate and true to their word he arrived promptly.
After a quickly look he told us he would speak to maintenance and get back to us. 10 minutes later he phoned our room phone and told us that due to the high volume of guests taking showers at the same time, it has left us with no water. He told us to wait 10-15 mins and try again.
We waited.....and waited...... in the end we had a dribble of cold water (and I mean a dribble) for our shower then washed the remainder of the soap off in the sink. Really disappointed with this as we paid extra for an upgraded room. The manager did however give us a free drink that evening, which I suppose was some compensation, although sitting in the bar later that evening we heard a couple also complaining and asking to move rooms. The staff do work very hard, and Ben the waiter gives fantastic service. On checking our we informed the receptionist of the issues when she asked how our stay was, she was understanding but you would think as we couldn't use the shower facilities in our room maybe the extra we paid for the upgrade would have been waved? Would we stay again? Probably not. less