23/04/2017 Theresa O, Malvern Wells, United Kingdom
We stayed here for one night - 2 adults and 2 teenagers. We were on a half board deal which was very good value. We had 2 twin rooms (13 & 14) next to each other on the ground floor. Dinner was very g... more
We stayed here for one night - 2 adults and 2 teenagers. We were on a half board deal which was very good value. We had 2 twin rooms (13 & 14) next to each other on the ground floor. Dinner was very good - pub type dishes but posher - I had chicken liver pate, chicken Kiev and bread & butter pudding. Breakfast offered plenty of choice - all self service - tea, coffee, juice, cereal, toast, Welsh cakes, muffins, yogurt, fruit, hot selection of bacon, eggs etc. and again was very good. The spa facilities were attractive and pleasant. Our rooms were slightly dated but very clean and the beds were very comfortable. The bar was functional (outside seating area rather scruffy and dirty but wonderful trees and bird song!) and the tv screen could be escaped by sitting further along the thoroughfare. All the staff were friendly and helpful. The only negatives were a door in the corridor that banged and lack of view from the rooms (car park) but for the money this hotel can't be faulted. less
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review
Thank you for your review, I am pleased to read you enjoyed your stay, your meal and the spa.
I can confirm the decking area has been updated with new balustrading and new decking boards to the bottom section. I have also asked my maintenance team to check all door closers in the corridors to ensure none of the doors are banging in future.
I look forward to welcoming you back in the future.