Best Western Heronston Hotel & Spa

Stayed three nights nice hotel easy check in,breakfast Tues and Wed good.However Thursday breakfast changed to a buffet,not nice at all very little choice,would make sure we do not have the buffet breakfast again.The large carpark could really do with a good clean up,would suggest a sweep up from one end to the other,rooms are clean service from the staff good. less

We love going to this hotel staff always friendly and helpful. Rooms generally clean and well maintained though the superior rooms are better. However for a night the standard room are ideal. The food is usually top quality. less

Our stay here was one of those that made me wonder if the hotel managers actually realise they have paying guests staying? We paid extra for a superior room which on the face of it was nice - ground floor with plenty of space. However, there were a few niggles such as the lack of toiletries in the bathroom and no additional water bottles for a two night stay. We also had housekeeping walk in while my husband was on the loo even though we put the 'Do Not Disturb' sign on the door (though likely it was a worse experience for her than it was for us!) We had a nightmare trying to find a socket that could easily be used for the iron. In the end we had to move the sofa to use the socket behind there, and get the board right up against the wall so that the short flex meant the iron reached the board. On the plus side though, the room was nicely decorated and well ventilated. Breakfast at the hotel was a miserable affair - a dreary dark room with no natural light and no staff to be found upon arrival. We helped ourselves to the hot buffet which was congealing under a heat lamp and was desperately lacking in stock. Milk was served in a jug covered in cling film that had yesterday's date stickered on the top - hardly appetising. When we arrived back just after midnight on the second night and asked for water for our rooms, we were given one jug filled from the sink to serve 4 of us between two rooms?? Overall, this was absolutely not worth the £100+ per night that we spent, and I heard from others that more basic hotels in the area offered far better amenities and service less

Booked this hotel last minute. Check in was ok. Didn't get asked /offered the same as the previous guest checking in. Different person. Room was big and clean. The bed wasn't the best. I guess I was in a non refurbished room as the bathroom looked s bit tired although was clean. Wifi in room did not work. Tried Ipad and iPhone. Reception suggested turning devices on and off but that didn't work. Went to var for a drink and meal and wifi worked. When I got back to the room it didn't work again, so definitely no coverage in my room. I did hear others ask st reception too about the wifi. Meal in the bar was ok. Check out very smooth. Good onsite parking. less

This was a planned birthday celebration weekend, for the four of us, we booked by using a voucher deal which appeared to be good value, and on check out, my overall opinion of this hotel and staff was excellent. Special mentions should go to the lovely lady on the reception who was professional and most helpful from the offset, then Jess in the Spa, who performed a lovely facial for me, and other treatments for my family, and then the Restaurant and bar staff who were helpful and obliging throughout. The communal area's are decorated nicely, including the bar and restaurant. There are some area's that need some attention, but after all this is a three start hotel. The food was very good given it's value, and spa and pool facilities as described. We were also very impressed with our lovely room which had everything and was very clean. I would definitely recommend this hotel and will definitely be visiting it again, even just for a spa treatment. Thank you to all staff involved. less