Night audit is horribly rude and unprofessional
I have been here for three weeks coming on mondays and leaving each Friday. This is my fourth week on business. The swing shift ladies are amazing. The night audit is rude and unfriendly to both mysel... more
I have been here for three weeks coming on mondays and leaving each Friday. This is my fourth week on business. The swing shift ladies are amazing. The night audit is rude and unfriendly to both myself and my children. The hotel gives complementary water which is great because the hotel water tastes like chlorine and can’t possibly be clean for drinking. My two children and I asked for two waters each , not having asked for water at all since check in, and she refused even though it hadn’t been an issue for myself to get waters the previous three weeks. I let her know that the hotel water tasted like chlorine and that it hadn’t been a problem she replied after rolling her eyes and getting an unwelcoming tone well here you go I’m not the one that’s gonna get fired if they been giving you extra water. If the staff has to worry about getting fired for giving out complementary water when the water here Tastes like chlorine then it just shows how poorly the hotel is managed. She doesn’t smile or even act like she wants to be here. Her customer service has been the poorest I’ve ever encountered. She also didn’t care that a Strange guy followed me to my room and knocked on my door and basically said oh I’m sorry that happened with a look on her face as though I was dumb for saying anything about it. I was fully alone that week and very scared and uncomfortable. She did absolutely nothing about it at all. Makes the hotel feel unsafe while under her watch. Considering my company has been paying for myself and several others to stay here for several weeks and the hotel is making a large profit off of our group you would think a couple extra waters would be nothing to the hotel for the money they are making off our company.
The only shift that is ever polite and considerate is swing shift and it’s the only time I have received good customer service since being at this hotel. I have not had much interaction with morning shift but the night audit is just horrible and needs to be taught how to treat a guest properly.
The rooms are good except bathroom could be cleaned a little better. Hair residue from previous guest was in bathroom each week that I’ve checked into a clean room. less