Best Western Hermiston Inn

2255 S Highway 395, Hermiston, Oregon, 97838-9466, United States
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Best Western Hermiston Inn

Welcome to the Best Western Hermiston Inn!

Our location, right off of highway 395, makes our Hermiston hotel a favorite for road trippers and business travelers who want an easy commute.

At the Best Western Hermiston Inn, we priorit
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
2255 S Highway 395, Hermiston, Oregon, 97838-9466, United States

Reviews of Best Western Hermiston Inn

Traveller Overview:
4.5 Rating: 278 reviews
Excellent 57%
Very Good 29%
Average 6%
Poor 2%
Terrible 3%
Rating

kandaceparadee, wrote review 15/01/2021

Poor staff interactions

When we checked in and verified our 3 night stay via confirmation email- staff seemed friendly. Through the next 3 days my room was entered 4 times because staff said I was wrong on my dates, repetiti... more

Owner Response
Tina M, Other at Best Western Hermiston Inn, responded to this review
Hi kandaceparadee, Thank you for sharing your experience, and I apologize for the negative impression of our staff. We will use your comments as a training opportunity with our team, so that we can make sure no future guest experiences the same inconvenience. We hope you'll come back to see how we've grown through feedback like yours.
Rating

725mustyc, wrote review 18/12/2020

Christmas Trip

All the staff was amazing. During covid you are given a bag meal with sandwich, yogurt, water, and grain bar at check in,(which I love). Perfect my road trip.I am always The one getting up early to ge... more

Owner Response
Tina M, Other at Best Western Hermiston Inn, responded to this review
Hi 725mustyc, We can't thank you enough for your five star rating of our Best Western Hermiston Inn hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. It is great to hear that you enjoyed our bag meal as well; and we are looking forward to your next visit to the area!
Rating

altorca, wrote review 27/10/2020

Great place for the price and location.

Great price for being a return guest and Denny's, which is next door offers a discount on meals. It is quiet too. Parking can be a bit crowded if you get in too late. I like the mini fridge and microw... more

Owner Response
Tina M, Other at Best Western Hermiston Inn, responded to this review
altorca, Thank you so much for your kind comments and review regarding your most recent stay with us. It is great to hear of how you enjoyed the value and the convenient location of our hotel! On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
Rating

skiwee0800, wrote review 29/06/2020

Road Trip Stop

Great customer service over the phone and in person from the 3 different people I encountered. Right off the highway and next to a Denny’s, so breakfast was offered through there, which was convenient... more

Owner Response
Tina M, Other at Best Western Hermiston Inn, responded to this review
skiwee0800, Your kind compliments mean so much to us, and we thank you for taking the time to share this review. It is so rewarding to hear that we were able to provide a comfortable and convenient experience. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!
Rating

955randallw, wrote review 25/05/2020

Again enjoyed our stay (despite Covid restrictions)

Enjoyed staying here again for work, with a friendly staff, in a clean room in a well maintained property. Due to Covid restrictions we received a coupon to visit Denny’s across the parking lot to ord... more

Owner Response
Jessica N, Manager at Best Western Hermiston Inn, responded to this review
Hello and thank you for taking the time to review our property! Luckily for us, we have a Denny's next door that can still serve a hot breakfast to all of our guest despite COVID19 restrictions. We look forward to seeing you again soon!