I would give a big shout out to the night attendant at the desk on 3/23/2020 her name is Angie, and she is indeed a saint. I'm from about 500 miles away from home, and was stranded in the middle of Eastern Oregon, not knowing anyone or anything about the area. I had purchased a car and was on my way home, and it broke down. I eventually limped it from I84, to Hermiston, the nearest hotel I could find was Best Western. It took me approximately two hours to make what normally would take maybe 30 minutes. Exhausted, emotionally drained, and frustrated, Angie took excellent care of me. Being afraid that I wasn't going to be able to find somewhere to stay at 9:30 at night in the middle of a national crisis, she assured me, she had space for me. She went above and beyond of what can be expected of an employee, let me tell you how. The car trouble I was having, I inquired if where I was parked would be a problem. Do you know what she said? She said "no, but if you feel more comfortable I will "COME OUT AND HELP YOU PUSH YOUR CAR TO SOMEWHERE WHERE YOU ARE MORE COMFORTABLE." Are you kidding? The NICEST HUMAN BEING ever. But, wait it gets better. She listened to me rant and rave about my day; as she was the first one to ask.. Allowing me time, and acknowledging my frustration. She even searched every available room in the hotel to make sure that I was put somewhere that would be quiet so I could get as much rest as possible. BUT AGAIN, IT GET'S BETTER. After telling her what was going on with my car, she pulled the phone book out, told me all the best shops in town, and wrote down phone numbers, and addresses for me. This woman is a SAINT. Best Western, you better recognize this exceptional employee, before I take her to my place of business, and find a place for someone like her to be in charge of our customer service relation team. She is the epitome of customer service, satisfaction, and going above and beyond for the customer needs. I would come back just because of her.
THANK YOU, ANGIE! less
Jessica N, Manager at Best Western Hermiston Inn, responded to this review
Thank you for taking the time to review our property. I will pass on your kind words to Angie. She is the best! Hope to see you again soon.