Best Western Hermiston Inn

2255 S Highway 395, Hermiston, Oregon, 97838-9466, United States
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Best Western Hermiston Inn

Welcome to the Best Western Hermiston Inn! Grab and Go breakfast available daily.

Our location, right off of highway 395, makes our Hermiston hotel a favorite for road trippers and business travelers who want an easy commute.

At the
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
2255 S Highway 395, Hermiston, Oregon, 97838-9466, United States

Reviews of Best Western Hermiston Inn

Traveller Overview:
4.5 Rating: 283 reviews
Excellent 57%
Very Good 28%
Average 6%
Poor 3%
Terrible 3%
Rating

jh81401, wrote review 26/07/2021

Disappointing

I thought because this was a Best Western and the higher price, I would get higher quality than the typical American motel. However it was pretty typical. The AC unit kicked on/off loudly enough to wa... more

Owner Response
Guest Relations Manager, Other at Best Western Hermiston Inn, responded to this review
jh81401, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. On behalf of our entire team, we would like to apologize for failing to exceed your expectations. Your description of what you witnessed around our facilities is alarming and distressing. We will forward your review to management for their attention and action. Sometimes there will be inconveniences and frustrations for everyone, but our goal is still to provide the very best service we are able for our guests. Please keep us in mind for your next stay in the area.
Rating

Scenic10598054543, wrote review 16/06/2021

BW miss represented this hotel to me. Extremely disappointed.

I called Best Western to make reservations. I particularly wanted to stay at a place with a pool that night to relax after several days on the road. I was expecting one of the nicer BW hotels ( perh... more

Owner Response
Guest Relations Manager, Other at Best Western Hermiston Inn, responded to this review
Scenic10598054543, Thank you for sharing your experience, and we're terribly sorry to hear of your disappointment with our hotel. The global pandemic has unfortunately led us to limit activities to a minimum. Breakfast service in our hotel put on hold and the pool is temporarily closed as we have to follow our local rules regulations. Your safety is the top of our priority. We hope that you understand us in these moments. We hope to be back to normal someday soon, and we thank you for your understanding.
Rating

whitneytroy70, wrote review 15/04/2021

Great place to stay

Great location with very good parking for truck and trailers ,rv parking , Denny’s restaurant next door. Very quit with very little if any night traffic in the area. Location is just out of the city .... more

Owner Response
Guest Relations Manager, Other at Best Western Hermiston Inn, responded to this review
Hi whitneytroy70, Greetings from Best Western Hermiston Inn. Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five-star accommodations and hospitality that we strive to show to each guest, during every stay. Wishing you a safe and beautiful journey as you travel back home. We look forward to serving you again.
Rating

tysonjones, wrote review 09/04/2021

No pets even service animals

Clean enough place way outside of town nothing within walking distance except a Denny’s full of tweakers but the motel seemed to keep them off the property far as I could tell butt I was concerned abo... more

Owner Response
Tina M, Other at Best Western Hermiston Inn, responded to this review
tysonjones, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
Rating

bug477, wrote review 11/03/2021

meh

lady was not wearing her mask, then when she finally put it on it was improperly worn. It was past 3 when we checked in and our room still was not ready. disappointed indeed. bed was pretty comfortab... more

Owner Response
Tina M, Other at Best Western Hermiston Inn, responded to this review
bug477, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We understand your sentiments regarding our staff not wearing mask at that time and we take it very highly. Allow me to forward your concerns to our management team so they can discuss this one next meeting. Rest assured that we are doing the best we can to provide you a safe space for your stay. Kind regards