BW miss represented this hotel to me. Extremely disappointed.
I called Best Western to make reservations. I particularly wanted to stay at a place with a pool that night to relax after several days on the road. I was expecting one of the nicer BW hotels ( perh... more
I called Best Western to make reservations. I particularly wanted to stay at a place with a pool that night to relax after several days on the road. I was expecting one of the nicer BW hotels ( perhaps I was confused and meant to stay at a “Plus” inn.
This was an older more of a budget BW - old stained carpets. Although this site says free hot breakfast, due to Covid, breakfast was a bunch of processed food in a sack. Or coupons to Denny’s next door. As I’m on a restricted medical diet, I seek out the boiled eggs and fruit in the standard BW morning room and have had too many bad experiences at Denny’s over the years to ever eat there again.
Also the pool was closed! Thanks reservation people! You could have steered me to Tri cities so I could have had a pool.
The water out of the bathroom tap had a strong chemical smell like bug spray. It was so bad, I made my tea from my bottled water in the microwave. I could not take a shower in it, it smelled so bad. I mentioned this to the front desk in the morning and the guy told me they knew they had hard water and gave out free bottled water. ( I’m a chemist - hard water = minerals and it don’t smell like bug spray).
The folks at the desk were nice and helpful so my complaints are not with them. But for $ 150+ that night - no pool, a breakfast offering unlike the typical BW I expected, contaminated water - no shower, had to use bottled water for tea. No USB port to charge phone.
The hotel was also not the quality of hotel that I had expected after a very long chat with BW reservations. It was the dirtiest, most run down Best Western I’ve ever stayed in. Overpriced.
Very annoyed with the BW reservations guy that booked this hotel for me. less
Guest Relations Manager, Other at Best Western Hermiston Inn, responded to this review
Thank you for sharing your experience, and we're terribly sorry to hear of your disappointment with our hotel.
The global pandemic has unfortunately led us to limit activities to a minimum. Breakfast service in our hotel put on hold and the pool is temporarily closed as we have to follow our local rules regulations. Your safety is the top of our priority. We hope that you understand us in these moments. We hope to be back to normal someday soon, and we thank you for your understanding.