Best Western Hermiston Inn

2255 S Highway 395, Hermiston, Oregon, 97838-9466, United States
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Best Western Hermiston Inn

Welcome to the Best Western Hermiston Inn!

Our location, right off of highway 395, makes our Hermiston hotel a favorite for road trippers and business travelers who want an easy commute.

At the Best Western Hermiston Inn, we priorit
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
2255 S Highway 395, Hermiston, Oregon, 97838-9466, United States

Reviews of Best Western Hermiston Inn

Traveller Overview:
4.5 Rating: 281 reviews
Excellent 57%
Very Good 29%
Average 6%
Poor 3%
Terrible 3%
Rating

whitneytroy70, wrote review 15/04/2021

Great place to stay

Great location with very good parking for truck and trailers ,rv parking , Denny’s restaurant next door. Very quit with very little if any night traffic in the area. Location is just out of the city .... more

Rating

tysonjones, wrote review 09/04/2021

No pets even service animals

Clean enough place way outside of town nothing within walking distance except a Denny’s full of tweakers but the motel seemed to keep them off the property far as I could tell butt I was concerned abo... more

Owner Response
Tina M, Other at Best Western Hermiston Inn, responded to this review
tysonjones, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
Rating

bug477, wrote review 11/03/2021

meh

lady was not wearing her mask, then when she finally put it on it was improperly worn. It was past 3 when we checked in and our room still was not ready. disappointed indeed. bed was pretty comfortab... more

Owner Response
Tina M, Other at Best Western Hermiston Inn, responded to this review
bug477, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We understand your sentiments regarding our staff not wearing mask at that time and we take it very highly. Allow me to forward your concerns to our management team so they can discuss this one next meeting. Rest assured that we are doing the best we can to provide you a safe space for your stay. Kind regards
Rating

kandaceparadee, wrote review 15/01/2021

Poor staff interactions

When we checked in and verified our 3 night stay via confirmation email- staff seemed friendly. Through the next 3 days my room was entered 4 times because staff said I was wrong on my dates, repetiti... more

Owner Response
Tina M, Other at Best Western Hermiston Inn, responded to this review
Hi kandaceparadee, Thank you for sharing your experience, and I apologize for the negative impression of our staff. We will use your comments as a training opportunity with our team, so that we can make sure no future guest experiences the same inconvenience. We hope you'll come back to see how we've grown through feedback like yours.
Rating

725mustyc, wrote review 18/12/2020

Christmas Trip

All the staff was amazing. During covid you are given a bag meal with sandwich, yogurt, water, and grain bar at check in,(which I love). Perfect my road trip.I am always The one getting up early to ge... more

Owner Response
Tina M, Other at Best Western Hermiston Inn, responded to this review
Hi 725mustyc, We can't thank you enough for your five star rating of our Best Western Hermiston Inn hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. It is great to hear that you enjoyed our bag meal as well; and we are looking forward to your next visit to the area!