Not as expected
31/08/2016 Dr Nicole S, Lubbock, United States
Due to the remoteness of where I was headed, this was the best option, as our first option was out of our price range. The reviews when booking made the hotel sound like a decent place. Unfortunately,... more
Due to the remoteness of where I was headed, this was the best option, as our first option was out of our price range. The reviews when booking made the hotel sound like a decent place. Unfortunately, that is not what we found. First, all but the first floor smelled like smoke, even with a no smoking policy. My co-worker had a person in the neighboring room that was smoking week. The breakfast was medicore at best. They served hot biscuits and sausage patties that were microwaved - the only egg option were hard boiled eggs. Additionally, safety was a concern as the door on my side of the building on the first floor appeared to remain unlocked, even with a key pad next to it. This is very concerning for a young female staying on the first floor by an exit door. Overall, very dissatisfied with my stay, and will look elsewhere when I visit next. less
Noey S, General Manager at BEST WESTERN Heritage Inn & Suites, responded to this review
Thank you for taking the time and taking our survey. We always appreciate the feedback, whether positive or negative. We greatly apologize that we were not able to live up to your expectations. We look forward to having you once again as our guest and hope we can have the opportunity at meeting your expectations.