No & nope
27/01/2017 SamsMom00, Pittsburgh, Pennsylvania
Stayed one night here and that was enough. Our room was clean and a nice size. The overall appearance of the hotel is fine. Our room was on the first floor and an accessible room. Our reservatio... more
Stayed one night here and that was enough. Our room was clean and a nice size. The overall appearance of the hotel is fine. Our room was on the first floor and an accessible room. Our reservations were made late and that's all they had. Fine.
The room had a musty smell and it was damp. So damp it should have had a dehumidifier running. It was impossible to sleep. The bedding, towels all felt almost wet.
The shower being an accessible shower was large but the shower head was hand held and it hung flat against the wall. So the only way to shower was to hold the shower head with one hand. Just needs maintenance to modify a little.
Breakfast area was nice and clean. Basic options but fine. The coffee however was colored water at best. After not sleeping in the dampness, coffee was a must. It wasn't strong enough to color the creamer. Asked the breakfast attendant if they had other coffee. She said that it's made weak because some people don't like strong coffee. Ummm if people complain brew another pot. It's not that hard. less
BestWesternHotels, Best Western at BEST WESTERN Heritage Inn & Suites, responded to this review
We're sorry we did not meet your expectations. We will address the issues with your room with maintenance and housekeeping. Thank you for leaving a review and letting us know how we can improve.
Best Western Hotels & Resorts