Couldn't stay here
08/11/2017 fruitfulvine, Birmingham, Alabama
My husband and I decided to travel to nearby Chattanooga back in April and booked a two night stay here based on seeing in Trip Advisor that it was a best value. I should have looked closer to realize... more
My husband and I decided to travel to nearby Chattanooga back in April and booked a two night stay here based on seeing in Trip Advisor that it was a best value. I should have looked closer to realize that it wasn't in downtown Chattanooga. That was my first mistake. Instead it was about a 20-25 minute drive beyond Chattanooga to get there. My heart sunk upon driving up to the hotel because I knew that this wasn't the place I'd envisioned for us to stay. It was pretty close off the interstate in not so great a place to stay, in my opinion, and would have been loud as it was a drive up to the door style hotel. They were going through a remodel - desperately needed I might add! We had booked a king room, but when we looked at the room, it was tiny! Yes, it had a king bed but that was all that could be said for it. My husband ended up talking to the manager, and to their credit, they did let us out of the reservation without charging us anything. They told us that if they couldn't rent the room they'd charge us a one night stay, but apparently they did rent it because we weren't charged. Thankfully! They didn't have a restaurant but used one that was on the property, which nothing wrong with that, but it didn't look like any place I'd want to eat. Maybe the food was ok but the menu was so vast, it was overwhelming to read! Anyway, we ended up going back towards town that night, and even though we still weren't in downtown, it was a much nicer place to stay. less
jimmy a, Manager at Best Western Heritage Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 423-899-3311.
Best Western Heritage Inn