Best Western Heritage Inn

7641 Lee Highway, Chattanooga, Tennessee, 37421-1027, United States
based on 842 reviews Trip Advisor Logo
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Best Western Heritage Inn

Whether youre here to visit Rock City, the Tennessee Aquarium, Ruby Falls or all of the above, its easy for guests staying at our Chattanooga hotel.

The Discovery Museum, TN River, Heritage Water Park and Redoubt Soccer Park are all conveni
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Pets not accepted
Check-in & Check out16:00:00 | 11:00:00

Reviews of Best Western Heritage Inn

Traveller Overview:
4.0 Rating: 842 reviews
Excellent 39%
Very Good 30%
Average 14%
Poor 6%
Terrible 8%
Rating

Robert D, wrote review 16/01/2020

Dirty

Room was not clean, found old baby bottle on the floor with black mold in it. Do not recommend this Hotel. Restaurant food was not that great and was cold on top of that. One ice maker working and the... more

Owner Response
jimmy a, Manager at Best Western Heritage Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 423-899-3311. Sincerely, 43090 Property Jimmy Best Western Heritage Inn
Rating

henrymc65, wrote review 08/01/2020

Nice

Located at a 4 way intesection with two entrances. Parking near lobby & front is tight & limited, but there is plenty of parking on back side. The person at check in & out was very nice & helpful. Out... more

Owner Response
jimmy a, Manager at Best Western Heritage Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 423-899-3311. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 43090 Property Jimmy Best Western Heritage Inn
Rating

Curious213052, wrote review 05/01/2020

Travel to Florida

We stopped in Chattanooga BW for the night on our trip from Michigan to Florida. Had to call Reward center to use our points. We travel without pets and they put us in a room next to a barking d... more

Owner Response
jimmy a, Manager at Best Western Heritage Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 423-899-3311. Sincerely, 43090 Property Jimmy Best Western Heritage Inn
Rating

richard l, wrote review 29/12/2019

Family trip

Very friendly and helpful staff. Rooms were clean and beds were extremely comfortable. Noise from the outside wich could be expected since the room opens to the outside. The attached cafe is a very... more

Owner Response
jimmy a, Manager at Best Western Heritage Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 423-899-3311. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 43090 Property Jimmy Best Western Heritage Inn
Rating

Patches P, wrote review 27/12/2019

I absolutely love Best Western!!!

I love Best Western. They are always accomodating. I rarely have a bad experience with BW. This was my first visit to this location, but it won't be my last. The remodel is nicely done. I am glad... more

Owner Response
jimmy a, Manager at Best Western Heritage Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 423-899-3311. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 43090 Property Jimmy Best Western Heritage Inn