Best Western Heritage Inn

7641 Lee Highway, Chattanooga, Tennessee, 37421-1027, United States
based on 856 reviews Trip Advisor Logo
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Best Western Heritage Inn

Whether youre here to visit Rock City, the Tennessee Aquarium, Ruby Falls or all of the above, its easy for guests staying at our Chattanooga hotel.

The Discovery Museum, TN River, Heritage Water Park and Redoubt Soccer Park are all conveni
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Pets not accepted
Check-in & Check out16:00:00 | 11:00:00
7641 Lee Highway, Chattanooga, Tennessee, 37421-1027, United States

Reviews of Best Western Heritage Inn

Traveller Overview:
4.0 Rating: 856 reviews
Excellent 39%
Very Good 30%
Average 14%
Poor 6%
Terrible 8%
Rating

E7066VSlisas, wrote review 15/08/2020

Filthy!

Filthy room. Just so unacceptable this is a Best Western! We were exhausted from driving and did not notice just how bad this place was until we got up in the morning and started to get ready. The ca... more

Owner Response
jimmy allred, Innkeeper at Best Western Heritage Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 423-899-3311. Sincerely, 43090 Property Jimmy Allred Best Western Heritage Inn
Rating

marypohl, wrote review 22/07/2020

Yuk

This hotel needs help. Couple burn holes in coverlets, carpet needs help, no hair dryer, scratchy towels, room needed updating. Beds were soft, but ok, noisy road, no ice, it was just one of the wor... more

Owner Response
jimmy allred, Innkeeper at Best Western Heritage Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 423-899-3311. Sincerely, 43090 Property Jimmy Allred Best Western Heritage Inn
Rating

Brian_Reynold45, wrote review 15/07/2020

corporate traveller recommend 100% for clean rooms and cozy beds goodnight sleep

corporate travel stayed 5 days the best thing i liked was it was exterior with the covid i dont want to be indoors its not 5 star luxury which i am used too but my high expectations were not hurt i ... more

Owner Response
jimmy allred, Innkeeper at Best Western Heritage Inn, responded to this review
Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative and ensuring our guests have a safe and comfortable stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 423-899-3311. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Stay Safe, 43090 Property Jimmy Allred Best Western Heritage Inn
Rating

kqs786, wrote review 27/06/2020

great place excellent clean rooms for the price great service

in the covid-19 i stayed 5 days with children had a great time this hotel is taking utmost care they are fogging the rooms with disinfectant spray the is great the young manager is always running aro... more

Owner Response
jimmy allred, Innkeeper at Best Western Heritage Inn, responded to this review
Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative and ensuring our guests have a safe and comfortable stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 423-899-3311. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Stay Safe, 43090 Property Jimmy Allred Best Western Heritage Inn
Rating

pattyogrady, wrote review 23/06/2020

So CLEAN & FRESH

I rarely give reviews. But you deserve a round of applause! I have NEVER stayed in a cleaner, fresher, better sanitized room and I have stayed at 5 Star hotels. Kudos to management and housekeeping st... more

Owner Response
jimmy allred, Innkeeper at Best Western Heritage Inn, responded to this review
Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative and ensuring our guests have a safe and comfortable stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 423-899-3311. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Stay Safe, 43090 Property Jimmy Allred Best Western Heritage Inn