10/11/2019 chryswithay, Madison, Wisconsin
This was without a doubt the worst hotel room I have ever stayed in. When we arrived at the hotel the first thing my wife said was "Please don't let this be the place we chose". Unfortunately by the t... more
This was without a doubt the worst hotel room I have ever stayed in. When we arrived at the hotel the first thing my wife said was "Please don't let this be the place we chose". Unfortunately by the time we arrived the reservation could not be cancelled as I would have rather saved my money and slept in my car.
Where to begin? The room itself was incredibly filthy with dirt and garbage all over the floor, the shower was filled with previous guests' hair, the sheets were stained, and when it came right down to it we did not even want to take our shoes off let alone any other clothes. Our room was on the second floor and we were not informed of an elevator so we had to drag our luggage up the stairs. The neighborhood itself was pretty scary and we were nervous that our car would be broken into, and the flimsy safety chain on the hotel room did not give us much comfort. Don't be fooled by the photos the hotel has posted on this site. They certainly do not represent the room we stayed in.
When checking out I mentioned our displeasure to the desk clerk who, as it turned out, was the manager on duty. The only thing she had to say was "I'm so sorry". I think I'll avoid Best Western from here on out. less
jimmy a, Manager at Best Western Heritage Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 423-899-3311.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Tracy, Certified Front Desk Manager
Best Western Heritage Inn