We're road warriors - we rarely fly and have chosen to travel by car for the last 20 years or so. That being said, we stay in a lot of motels and frequently without reservations. The only rooms we booked in advance were 4 nights in AL and 2 nights in TN. In TN we chose the Best Western Heritage Inn based on our travel experiences in the past at other Best Westerns. We generally like them ok so that this would at least fit an average or better than average property. I realize that some are just licensing the name. This particularly location has exterior corridors which is actually one of our preferred features when making a long road trip. The building itself is quite old and frankly, quite run down. The interior of our room was painted brick, the heating / cooling unit very loud, I think it was a disabled room, as it only had a walk in shower (which is fine by me as I am somewhat disabled). My husband, however, is not --- so the fact that the hand held shower head which is on a slider bar could not be height adjusted to stay in place was less than ideal...
While all the components were there --- king bed, micro, fridge, coffee maker, dresser, tv, desk, arm chair and hassock - the room was very cramped. If I was working at the desk, and my husband wanted to go to the fridge, I either had to move to let him pass by the end of the bed or he crawled over the bed to get there..
If they planned the furniture placement a bit better they flow would have improved.
I read the reviews on here regarding which side of the hotel to stay on and thought I had booked on the side OPPOSITE the City Diner which wound up about 3 doors down from us.. That contributed to the noise level..
A word about City Diner --- it's the best thing this Best Western has to offer in my opinion. We ate there for dinner and breakfast... it was great..
I would not choose to stay at Best Western Heritage again. less