Older, but comfortable - no free breakfast
21/01/2018 Michiganders4, Ann Arbor, MI
We stayed at the Best Western Heritage while making a return trip from Florida. We did not use any amenities other than the room and the 24-hr diner for breakfast. The rooms were old, but the bathroom... more
We stayed at the Best Western Heritage while making a return trip from Florida. We did not use any amenities other than the room and the 24-hr diner for breakfast. The rooms were old, but the bathrooms and beds had been updated. We slept comfortably, and the cost was reasonable. I felt that ads and other Trip Advisor comments were misleading, however, in that a free breakfast, now common at many Best Westerns was not offered. Instead, we were given a 10% discount at the diner attached to the hotel. less
jimmy a, Front Office Manager at Best Western Heritage Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 423-899-3311.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Best Western Heritage Inn