No Mask, Dirty Room's, Shampoo/Body wash Dispenser doesn't work, Trash pick up by your room at 2am
When I ask the lady at the front desk to move her chin diaper over her face to hand me my packages, she refused and proceeded to hand the package to me without a mask. My died from COVID and family ha... more
When I ask the lady at the front desk to move her chin diaper over her face to hand me my packages, she refused and proceeded to hand the package to me without a mask. My died from COVID and family has permanent lung damage who suffered through this, i know what it does to my genetics and she didn't care when I explained.
It doesnt stop there, the room are not cleaned to level that Hampton, Holiday, or even a La Quninta would provide in 2020 - 2021.
If you like to check into you room to pick hair and crums off your floor and clean you room before unpacking, this is place for you.
I would take the time to write this review if i wasn't considered for Life and Safety. less
jimmy allred, Innkeeper at Best Western Heritage Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 423-899-3311.
Best Western Heritage Inn