Best Western Heritage Inn

7641 Lee Highway, Chattanooga, Tennessee, 37421-1027, United States
based on 853 reviews Trip Advisor Logo
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Best Western Heritage Inn

Whether youre here to visit Rock City, the Tennessee Aquarium, Ruby Falls or all of the above, its easy for guests staying at our Chattanooga hotel.

The Discovery Museum, TN River, Heritage Water Park and Redoubt Soccer Park are all conveni
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Pets not accepted
Check-in & Check out16:00:00 | 11:00:00

Reviews of Best Western Heritage Inn

Traveller Overview:
4.0 Rating: 853 reviews
Excellent 39%
Very Good 30%
Average 14%
Poor 6%
Terrible 8%
Rating

kqs786, wrote review 27/06/2020

great place excellent clean rooms for the price great service

in the covid-19 i stayed 5 days with children had a great time this hotel is taking utmost care they are fogging the rooms with disinfectant spray the is great the young manager is always running aro... more

Rating

pattyogrady, wrote review 23/06/2020

So CLEAN & FRESH

I rarely give reviews. But you deserve a round of applause! I have NEVER stayed in a cleaner, fresher, better sanitized room and I have stayed at 5 Star hotels. Kudos to management and housekeeping st... more

Rating

crystalmM8632HJ, wrote review 05/06/2020

Falsely accused and charged $250

My family and I were falsely accused of violating a non-smoking policy at the Best Western Haritage Inn, in Chattanooga Tennessee on March 29th 2020. Resulting in being charged an unauthorized "fee" o... more

Owner Response
Andrew_Williams2, Manager at Best Western Heritage Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 423-899-3311. Sincerely, 43090 Property Jimmy Allred Best Western Heritage Inn
Rating

thunderchicken2020, wrote review 23/05/2020

Best Value In Chattanooga

You only want to stay Here. This is the BEST experience you could have in Chattanooga. This is a four star experience the staff was amazing. Room very inviting, excellent furnishings including ergono... more

Owner Response
jimmy a, Manager at Best Western Heritage Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 423-899-3311. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 43090 Property Jimmy Allred Best Western Heritage Inn
Rating

UPTON2020, wrote review 19/05/2020

Jacuzzi suite

Suite with jacuzzi. Outdated decor. Almost no amenities in room for what is asked for price. Room was not well cleaned and capret was filthy. Had to have the smoke alarm fixed on the 1st night of my ... more

Owner Response
jimmy a, Manager at Best Western Heritage Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 423-899-3311. Sincerely, 43090 Property Jimmy Allred Best Western Heritage Inn