Best Western Heritage Inn

7641 Lee Highway, Chattanooga, Tennessee, 37421-1027, United States
based on 875 reviews Trip Advisor Logo
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Best Western Heritage Inn

Whether youre here to visit Rock City, the Tennessee Aquarium, Ruby Falls or all of the above, its easy for guests staying at our Chattanooga hotel.

The Discovery Museum, TN River, Heritage Water Park and Redoubt Soccer Park are all conveni
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Pets not accepted
Check-in & Check out16:00:00 | 11:00:00
7641 Lee Highway, Chattanooga, Tennessee, 37421-1027, United States

Reviews of Best Western Heritage Inn

Traveller Overview:
4.0 Rating: 875 reviews
Excellent 38%
Very Good 29%
Average 14%
Poor 7%
Terrible 10%
Rating

Explorer376854, wrote review 04/08/2021

Absolutely disgusting ...

From the "service" to the room itself, this was absolutely the worst experience I have ever had at a hotel. I paid extra for a quiet king room, and got a confirmation that I would have that. What I... more

Rating

arampatzis2021, wrote review 03/08/2021

Mold

First room ceiling was covered in mold we told them room is toxic and wanted a new room. The gentleman said we have the room next-door as soon as it’s done being cleaned the people cleaning the room l... more

Rating

J_Roy706, wrote review 03/08/2021

Roaches!

Our room had a worn out rug that barley concealed the rotting floor boards in the corners. Roaches had taken up residence in these rotted floor boards and were living it up under the loose carpet. At ... more

Rating

elainew270, wrote review 29/07/2021

Deplorable

The room was moldy, furniture & walls! To anyone entering the room this would without a doubt be noticeable! Also plumbing issues, all reported to the staff. There may have been only 1 person on staff... more

Rating

cubbieinva, wrote review 21/07/2021

Terrible room and guest services

Dont stay at the one in Chattanooga TN rooms were horrible, service was just terrible. If your staying in Chattanooga find a better hotel. Only positive thing i can say about this hotel was the locati... more

Owner Response
jimmy allred, Innkeeper at Best Western Heritage Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 423-899-3311. Sincerely, 43090 Property Jimmy Allred Best Western Heritage Inn