Disappointed with this Best Western.
Stayed here as it was near where I had business in Walnut Creek for two days. Noted parking area upon arrival was littered with debris, lots of paper cups, Q tips (?), paper bags, etc. Check in was fa... more
Stayed here as it was near where I had business in Walnut Creek for two days. Noted parking area upon arrival was littered with debris, lots of paper cups, Q tips (?), paper bags, etc. Check in was fast and professional, lobby was clean.
As I had several bags I asked if there as an elevator, advised no. As I cannot lug these bags upstairs i got a downstairs room. Room faced the pool but was quiet when I found my room..that changed later in the evening as many families checked in with many kids who ran, screamed, and made loud noises for hours. Tried drowning it out by running A/C but didn't do much.
Noted outdoor garbage containers near room were full and overflowing. There was a lot of garbage on/around the walkways/stairways near our room upon our check-in...it, and more, was still there when we checked out two days later. Disgusting.
As this is a non-smoking hotel, my wife (who is a smoker) cannot smoke in our room. Fine. So she smoked in the parking lot adjacent to our car, away from the building. She was still approached by a gentleman who identified himself as "hotel security" who advised her she shouldn't be smoking AT ALL..the smoke will drift over to the hotel and if it was up to him he would take her cigarettes and "fine her". What a crock...does the hotel condone this from their "security?" This goober was lucky I wasn't present when he confronted my wife.
Room was semi-clean but really needs updating. Carpets were dirty and worn, as were the drapes. Room was noisy all night as every other rooms toilet flush, every other rooms shower use, etc was LOUD in our room. On the plus side every item in our room did work, and the bed was comfortable.
Tried breakfast the first morning...food items were plentiful and dining area was clean and well stocked. Downside was that the dining area is very small for amount of guests here. There was absolutely no place to sit and eat your meal. There are no trays etc., available to even consider taking your breakfast items, coffee, drinks, etc back to your room to eat. Unacceptable. We skipped the second morning breakfast for this reason.
Check out was easy and professional.
Overall, I would probably not return to this BW, or recommend it to family or friends. Disappointed in BW in this property as it needs some attention. less