Kindness Not Included
29/05/2019 David925, West Hollywood, California
Rooms will surprise you with their spacious layout and smart design. The carpet is clean and beds comfortable enough. Daytime light is accentuated due to the large windows at the entrance of the rooms... more
Rooms will surprise you with their spacious layout and smart design. The carpet is clean and beds comfortable enough. Daytime light is accentuated due to the large windows at the entrance of the rooms and an ample amount of light fixtures to illuminate the evenings. Such a nice experience until you hit the bathroom. Evidence of mold around the shower and rust at every screw, the bathrooms could use a major refresh. The showers cannot hold temperature so prepare for scalding hot to arctic chill all in the same breath.
Aside from that- the hotel stood as memorable in one unmistakeable and unfortunate way. Kindness seems to be absent from the property and obvious is the negative attitude from the front desk clerk. My experience was a first and absolute last. At the age of 40 I would feel entitled to at least not be spoken to like an adolescent child. The questions and looks made me feel not welcome. It got to a point that I found myself saying sorry for what I still don’t know but it seemed easiest to appease. As checkout time approached and without fail, “ring, ring” went the phone and “just a reminder your checkout is now.” Well thank you for your cold greeting as I entered your hotel. And thank you more for the rush out the door. A frequent traveler I am but never again, to the Heritage Hotel, at best a decent Days Inn. less
Go08870309841, General Manager at Best Western Heritage Inn, responded to this review
Thank you for review and for choosing to stay with our property. I feel discouraged that your experience did not go as you had expected. Rest assured I will personally address these matters and would like you to know we are committed to improving our services and operations. We hope that you give us try again in the future should your future travel plans include the city of Concord.