We paid much too much for this property!
22/06/2017 maradventures, Illinois
Needed a stop close to Dupont Forest so we could get up and hike early the next day. This property is way overpriced for the accommodations. Room had been updated however it was doused in room fres... more
Needed a stop close to Dupont Forest so we could get up and hike early the next day. This property is way overpriced for the accommodations. Room had been updated however it was doused in room freshener I am sure to cover up the mildew smell. Bathroom tile and grout was grungy. Beds saggy and very uncomfortable. When we checked in there was a sign that they would be back shortly.. waited ten minutes for not one attendant but two to appear at the very same time. We checked in before 9pm at night so it was not late. Apparently they take breaks together. This is a tired roadside motel that needs to be completely gutted. We paid over 140 for this room and it worth about 60. less
gm34113, General Manager at Best Western Hendersonville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 828-692-0521.