Best Western Henbury Lodge Hotel

the hotel was right by a junction so alot of traffic all hotel staff were very polite the room was very nice bit confusing as the bathroom was very modern and the bedroom was old fashioned the bed was comfortable but the pillows were very hard the restaurant was clean tidy the menu was posh food should have some basic food on there too for us common folk lol :-) both the evening meal and breakfast were lovely and very tasty so overall stay stay pleasant staff and comfortable room less

NIce property but there are many areas of criticism.Dining Room was cold for evening mealBreakfast lacked many things that should be standard such as fresh cut fruit and yoghurt.Slow service and when offered toast was only given 1 slice cut into 2 and there was no honeyBathroom lighting was poor with difficulty seeing to shave less

I stayed here for one night. The room looked lovely on first impressions, especially the bathroom. However..... The window let in a big draft which meant the radiator was on full and the room was still cold. The bathroom had a very strange smell. The walls are so thin you can hear everything in the next room. The complimentary coffee in the room is out of date. The restaurant is nice, however the chef needs to learn that the door is not sound proof. The way he shouted and swore at the waitress was awful! As i said in the title, not one i will return to! less

Large comfortable room with all the trimmings and spacious en-suite. All that you would need was provided in the room.Staff very pleasant and helpful. Good system with the room ‘keys’ enabling us to access the hotel at any time. less

We had a very good experience, overall happy with all the service. Booked the room with points so we got the best value possible. Really loved the room, very spacious and nicely decorated. Breakfast and dinner served bit slow considering the restaurant is very small and was not busy at all. Big thanks to Tomi for making our stay more enjoyable! less