Booked with Best Western as wanted a hotel close to Clifton. Arrived and were shown room 1 which was a family room ,good size but tired and the table lamps were very rickety .The bedding had seen bet... more
Booked with Best Western as wanted a hotel close to Clifton. Arrived and were shown room 1 which was a family room ,good size but tired and the table lamps were very rickety .The bedding had seen better days not at all luxurious . We had decided to eat in the restaurant and found that it was more of a business /travelling workers and we felt a bit uncomfortable.The food was Ok and the service was also good .We had already decided not to stay for breakfast .we had a few problems with the room on the radiator side as we had to put them all on as it was a very cold night and even the bathroom radiator was not on !Quite a busy car park . We will not be returning which is a shame as the position is fine . less
BestwesternHLH, Manager at Best Western Henbury Lodge Hotel, responded to this review
Thank you for your feedback, we do take our customers' feedback seriously and act on them when they are constructive and helpful.
I am sorry that we did not meet your expectations on this occasion. Whilst we appreciate your comments, we would like to correct some of the points you made for the sake of others. For example, the bed in the room is a new king size bed bought less than a year ago - so it could not have seen it's days yet. The radiators in the room and bathroom work perfectly fine but guests do adjust them to their individual comfort- sorry that you have to turn them on when you checked in. You are right, most of our weekdays customers are business people and we welcome them and value their custom. The car park was busy because the hotel was busy but we often have car park spaces for everyone. We upgrade our rooms regularly and accept your comments on that. Thanks again for your comments and we would love to see you again.