Best Western Henbury Lodge Hotel

Stayed in room 3 to attend local wedding. Room very spacious and comfortable but traffic noise all through the night. Most peculiar having square toilet seat on toilet. Enjoyed the cream tea and the full English breakfast. Sash windows difficult to open and close. less

Delightful Hotel with lovely staff, particularly Tomas at reception who couldn’t have been more and charming. There is a lovely walled garden where one can relax with a drink. Highly recommend this hotel and we look forward to returning. less

A lovely listed building with a comfortable room. Decor in the hotel need of lots of tlc and cleaning needs improvement ( windows need cleaning …dead flies on the window sills.. a good dusting needed daily..).Very much a Fawlty Towers experience . Room 8 has a refurbished bathroom but the shower is from the bath taps so flies off its mount when water pressure increased or decreased. The refurbishment of this room does not extend to the bedroom but the beds are very comfy and the room overlooks the garden making it slightly less noisy. There is a lot of traffic outside this hotel but fortunately not through the night so sleep was not affected. Plenty of car park space available. Staff were all very polite, friendly and helpful. Breakfasts were fine and served with efficiency after pre ordering the night before. We used the buses to access the city centre, No1 is the most frequent and reliable. We did not have an evening meal here. The local pub (Blaise Inn) 2 minutes walk away serves delicious food. less

We ate in the hotel restaurant to celebrate my graduation. Our server was so friendly and attentive. The food was delicious and the portions extremely generous. It was a really nice way to end my day. less

From when I arrived on Sunday , My reservation was acknowledged promptly by Row the concierge that handled my hotel reservation. I was well received as I was staying based on a business trip - the general atmosphere was so professional from the service fellow concierge Akin provided, I was well managed for the rest of my evening stay there. I needed some toiletries as I had some missing , I was provided emergency replacements so I didn’t not feel uncomfortable during my stay. The rooms are spacious and the ambience at the lodges are absolutely amazing - calm, tranquil with an open area - it really is great - I was met by Theo, another concierge who dealt with all of my queries with a certain diligence and competence that had me feeling at ease. The staff at Best Western is tremendously good . I will be using this services again - it was that good!!! less