Room: Very big room. Nicely furnished which made us feel at home. The chandlier chinks and shakes a little but its perfectly acceptable.
Bed: Bed is soooooo comfy. We both had a great nights sleep. I think they were feather pillows and duvet.
Bathroom: Shower is excellent and the rest is nicely furnished. Unfortunately there is an automatic light which can be annoying in the night when you need to nip for a wee and blinds you. My advise is to move the sensor up to the ceiling which solves the problem. The shower leaks easily if you're not careful. An extractor fan wouldn't go amiss or at least the ability to open the window would help clear the room of steam.
Customer Service: The staff were wonderful. Always smiling, asking about our day and one lady even said bye to us when she finished her shift. I was so impressed. They also helped to print of a map and show us the areas to head for in Bristol.
Food: The food is nice, if not slightly on the pricey side, but thats not to say I didn't enjoy the meal. The ice cream is certainly worth a try....I had strawberry and black pepper, milk and honey, chocolate and ginger, and finally salted caramel.
Other / Location: Parking is fine. The garden is lovely, especially if the sun is out and you can grab a quick glass of wine. Internet is a little slow but generally ok. We didn't have breakfast so couldn't comment. Location wise, I would say you need a car unless you know Bristol and are happy to get a taxi or bus. The staff would help, I'm sure. less