Best Western Henbury Lodge Hotel

I chose this hotel for it's close location to my Parents house as I was attending my fathers funeral. The room was large and comfortable and all the amenities stated on the website were provided. The staff were very friendly and nothing was too much trouble. I originally didn't book breakfast, but on consideration decided to book breakfast for my partner and I as it was going to be a long day. I wish we hadn't bothered. Considering the price of £9.50 each it was terrible. I won't go into each individual item, but both my partner and I had to leave quite a bit as it was inedible. Bacon was rock hard and my partners poached egg was seriously undercooked. most of the items on the continental breakfast bar were empty and 3 times we had to ask for condiments, milk, yoghurt etc to be replenished. I didn't complain to the waitress at the time as she was so friendly and chatty. On check out I was asked if we enjoyed our stay but only after i had paid, it was then i brought up my complaint. I was told that if i had said something before i paid, my bill would have been reduced, so fair play to them. less

Set in a village location yet only a few miles from Bristol, This country house hotel has its own carpet and has an air of a house from the Edwardian period and the room I had was palatial in size and full of character. I took the option of room service and was delighted with the country pate followed by a tasty tender steak. Breakfast was good and all in all a pleasant state, Its within walking distance of a couple of pubs and a country house and castle. less

Overall a pleaseant stay and for the price, it was a goos service from all the staff, breakfast was freshly made to order and all the topup you asked for were avalible. The room was ok and comfortable for the time you need to spend in there with all the facilitys you need to use. less

Very much enjoyed our stay, warm, charming, comfortable hotel with friendly, helpful staff. Sexy bathroom and a big comfortable room. The restaurant food is superb! Car park is a little tight (to get into off the road, and in terms of available spaces, but adequate). It's a little out of town, but there a great bus service right outside (Including Sundays). less

We stayed here on a cold weekend in November. Firstly, given the age of the property and the grounds, car parking is at a premium. We found Saturday night was a struggle when the hotel was busy. However the Sunday night when quiet was much more manageable. The hotel has attempted lines to help get the best use of the car park but not all users stick to these! Quick and easy check in with genuinely warm and friendly welcome. We stayed, as requested, on the top floor (remember, no lift). Room 11 lovely corner room with a single and double bed. Overlooking the car park and road junction which is busy but the windows do a fairly good job of keeping sound out and the curtains are very good. Comfortable beds and all the amenities you’d expect including plug sockets near the bed! (A huge plus from us!) Smart TV connected to WiFi also we found later on when flicking through which is good for when you’re settling down for the night. Bathroom is splendid. The shower is amazing with several different heads to choose from. Considering this is a 300+ year old property it is splendid that the rooms are as modern as they are and very clean throughout. Note also, buses very frequent towards Cribbs causeway or town. Only a 2-4 minute drive from cribbs and there is also a stone house pub and carvery about 2-3 minutes walk away. We didn’t sample food in the hotel or breakfast. less