Possibly a generous rating.....
19/11/2015 Stephendon32, newcastle
Stayed here for 1 night on business. Hotel looks nice from the outside, big enough to look like a hotel as opposed to b&b. You did feel like a valued guest from check in to dining. Food was very good,... more
Stayed here for 1 night on business. Hotel looks nice from the outside, big enough to look like a hotel as opposed to b&b. You did feel like a valued guest from check in to dining. Food was very good, I had sirloin steak. Good, quality local food. The room I stayed in (room 1) was very nice, a double bed with a lovely mattress and a single bed which meant the room was very generous for one person.
The reason for the potentially generous ratings were two things:
1: My room was within 6ft of the lounge area to the bar and after a long day I wanted an early night. However with people sat enjoying their night so close to the room, it was as if I was in the lounge with them due to the lack of sound proofing around the door.
2: Went to get a shower the next morning to find there was just like warm water. I managed to get by thinking maybe it was just my room but I heard others on check out mention the same issue.
Two points which at £100 per night for room only and food/breakfast which is priced along the same lines in not sure if I was paying myself that I'd rate it 4 stars.
That said, I might have been unlucky and will most likely give it another go as its a nice change from the larger chains out there which I normally use.
BestwesternHLH, Owner at BEST WESTERN Henbury Lodge Hotel, responded to this review
Many thanks for your review which was posted today.
We are glad that you enjoyed your stay with us overall and very much appreciate your compliments but would also like to take the opportunity to respond to your two other comments.
1. We are extremely sorry that some corporate guests In the lounge/bar area disturbed you as they had already been requested to keep the noise level down by our Receptionist. It is genuinely unusual in our hotel to have many guests in the bar midweek as most are regulars and like yourself are tired after a long day at work !
2. We also sincerely apologise for the lukewarm shower you experienced in the morning. Everything is new in this fully refurbished hotel including a new heating system. It emerged about the time you checked out that the circulating pump had just failed and hence this immediately effected the hot water supply. Unfortunately the Receptionist would not have been aware of the actual problem until it was mentioned by another guest about the time you were leaving as not all rooms were immediately impacted.
The heating engineer was immediately called and he replaced the pump and the system was again working by early afternoon. Unfortunately this early morning incident was completely beyond our control and had we known exactly what had transpired prior to your departure we would have fully discussed the problem with you as we genuinely would not have wished you to leave without being completely satisfied with our hotel.
Regarding the £99 midweek room only rate we are usually fully booked as this is in fact extremely competitive for our Bristol area and we are often even on rate parity with the Premier Inn at Cribbs Causeway.
We do hope, despite the above, to have the opportunity of welcoming you back to our hotel should you be in the Bristol area again and do give us a call first so that we can ensure you have a room of your preference.