Best Western Henbury Lodge Hotel

I drive past the hotel frequently but the Henbury Lodge would not necessarily be the first place you would consider. It is off a main route into Bristol, although less than 5 mins from M5 J17. Very glad we made this choice, the Henbury Lodge is a small hotel with a lovely touch of character. We had just the one night, stopping over for a Christmas ‘Do’, the hotel booked us a taxi, thank you. The rooms are large with all the facilities you need, with a bathroom which has been recently updated, modern but not too funky. After a lovely nights sleep we took the option of having breakfast which was very good with plenty of choice. This is where I must mention Natalie, who was delightful. It was a pleasure to receive such a level of service from such a young girl. Her manner, politeness and willingness to serve were truly evident, this girl will go far. Overall a very lovely stay. less

Following my nieces wedding at Kings Weston House we had an overnight stay in the annexe part of the hotel here. Although quite a noisy, door banging disturbed sleep, the room itself was ok. From about 6am (on a Sunday) there is constant traffic noise, as if the hotel is situated on a roundabout. The breakfast experience however was one to remember. On arrival the receptionist told us to “go on through”. Where we were supposed to go, I’m not sure as every table was taken. Once this was pointed out to her, she dragged a table in from another room and set us up right next to the breakfast buffet. After ordering our cooked breakfast it took 30 mins for it to arrive, only for them to get the order wrong. When it was pointed out to them, the waitress shook her head at my daughter, suggesting it was her fault! As the pastries had all gone, I asked if there were any more, but sadly chef said no. The icing on the cake was looking for the hairdryer and finding the last occupants dirty boxer shorts and socks in the drawer!! Needless to say, won’t be going back. less

We stayed in the hotel for a family visit nearby and we were pleasantly surprised by the the quality of service provided. The staff were attentive and polite and we were very grateful for them! The room and bathroom were clean and of high standard. Overall a very pleasant stay and we highly recommend. less

A hotel with a lot of character! Absolutely lovely stay, will be visiting with my husband again very soon. On the Sunday, all us customers arrived to eat breakfast at the same time which was controlled immensely well by the staff. There was a young gentleman named Theo on reception who was called upon to help out in the restaurant as well as do his reception work. I hope he is informed on this review as he is an excellent employee to have at any business. 5 gold stars all round. less

A very comfortable stay. My husband and I cam for the weekend and thoroughly enjoyed ourselves. The bedroom was very comfortable and the staff very pleasant and attentive. Good food in the restaurant. We shall be back! less