Best Western Heath Court Hotel

Newmarket was the chosen place for a catch up meeting with European suppliers we work with. This was ideal, not far from Stansted airport and close to a customer that needed a visit. An evening meal to talk over business etc, so an overnight stop made it really convenient as we didnt know how long this would take to talk over. The Room I had was large, clean and comfortable, not complaints at all. The staff very helpful and I found friendly also. The evening meal in the restaurant was spot on, good selection, well presented and very good all round, all our party agreed. Breakfast started at 7 o clock, but no hot buffet food till after 7.30 not so good. One thing I found bizarre, the toaster, big sign instructing you to put the bread through only once! I tried twice as first time round it didn't have any effect, then I found out the reason for the sign, it smokes like hell and could set of the fire alarm I guess, lucky for me it didn't. You are a hotel serving breakfast, buy a new toaster please, quite simple! Would I stay again, yes without a doubt, good rooms, nice staff and very reasonable cost. less

The room me and my colleague were issued were like stepping back in the 70's and no chance of changing as the hotel was full. On entering i was in shock at such a low standard. Cups on the drinks tray dirty ring on the inside!! Worn carpets and a bed I slept on top of on towels not daring to sleep in if tge carpets anything to go by..... the airconditioning unit started leaking water in the early hours. The only decent thing about the room waa the bathroom had been refurbished and the breakfast was nice I will never return to a Best Western hotel...such shoddy accomodation less

A Very good dinner is spoiled here, because of the instance of the staff putting on the air con, even on a COLD day ! The Sunday carvery is nice and is great value, but I the staff has got to realise that us 'sitting' customers do not always want the air con on. Its there for CUSTOMER COMFORT on hot days, summer days, not on a cold winters day, The fact that they are hot, is because their working, in and out of the kitchen,( it goes with the job ) but they must be reminded, that its the paying customer that's keep them in a job, I do not want to sit and eat my Sunday dinner with my coat on, also, it also makes the dinner go cold more quickly, I would have thought that the management, would also like to keep the energy costs down, it is totally unnecessary. If you cannot think about customer comfort, then at least think about the environment. WE wont be using this for a while now. If and when I go back, and it happens again, I will be complaining to head office and ask for my money back, eating out is not all about getting fed, is about the whole experience, in comfort. Not sitting there with coats on with a cold breeze blowing around. he place could also do with a refit, it looks drab and tired now. less

Had friend visiting so I felt the Heath Court was the Restaurant of choice for lunch. Once again the food was cooked to perfection. A choice of two meats from the carvery and 3 vegetables. The staff were friendly and efficient as usual. My friend visiting for the 1st time loved their Gammon. Great footfall. Restaurant fully booked for lunch midweek. less

Stayed here last night for work. It’s hard to judge harshly but loads of little things added up. It’s easy to find and there’s a decent amount of parking. Warm and friendly welcome on arrival. The reception area is very modern but the room is quite small but had everything needed, if a bit dated. But, there’s no window to outside. Air con wasn’t working so it was really stuffy in the room so didn’t sleep very well. WiFi was very quick and efficient but there were signal problems with most of the channels on the TV. Good to have a few Sky Sports channels though, this is a rare treat. My lock on the door didn’t work, it could do with a deep clean (dust over the toilet) and a toilet brush would have been handy to help the house keepers out. One of the towels wasn’t very clean. Didn’t have any food in the restaurant so can’t comment on that. With a few improvements, it would be great. less