Best Western Heath Court Hotel

Booked this hotel as we had a weekend away booked at the races! The hotel is not as neat the races as I was expecting but well located for town! Room was very average - definitely ready for modernisation (probably was about 20 years ago if I'm honest)! The rooms are down long corridors and in little batches of 3 (undersant this used to be a nursing home) - when the room next door came in at 3am I jumped out my skin thinking it was my door it was that loud! I guess the hotel did the job but I would expect more from a best western to be honest Great location for the gallops though and loved watching the godolphin horses Saturday morning less

The hotel has ample parking. The reception staff are helpful. Our room was spacious and the bed was large and comfortable although we had booked a superior room. The Breakfast was not included in the price so we used the Weathersoon's in the high street which is a short walk. If you are visiting the races this hotel is perfect less

The hotel states that you can check in at any time which was a plus as we would arrive mid morning and need to change before going to a function. On arrival we checked in relatively quickly but were surprised when we got to the room and found the door wedged open with dirty laundry. We spoke to the cleaner who picked up the sheets and towels saying she had just finished in there. As we looked further we had to contact her again as no clean towels were left. This in all took about half hour to sort not a great start we were not in long before leaving for the function so it was not until we returned that night we realised the next problem. The door to our room and the next one were so close that whenever they opened or closed their door it sounded like someone trying to get into our room. The room was fairly comfortable once you got used to the noise from adjacent rooms and as it was a one night stay we put up with it. Also the rooms are down a windy narrow warren of corridors with a small lift that is quite slow. Good location for centre of town but not as near to race course as we were led to believe. Staff are polite but lack warmth. less

So on arrival it's not very easy on the eye. The entrance and bar area is really nice and well decorated. Once you reach the sleeping spaces it all goes down hill with a musty smell everywhere and very dated and tired decor. It's needs refurbishment badly. The staff are fab however, so helpful and friendly. In our room our shower and taps would not turn off and we had to get someone to come and do it and they came up within two minutes of asking for help and the same when we needed toilet roll. The location is great for the town but will need a taxi to the racecourse which the hotel will organise for you and costs about £9. The massive bonus for us was the view from our window. We were at the back of the hotel and it overlooked a stables and gallops so we woke up able to see the horses being exercised which we particularly loved so this made the stay. We would stay again however. less

Stayed one night at Heath Court while we visited Sir Mark Prescott's racing yard next door. We had drinks, dinner and breakfast and were looked after really very well. The staff were cheerful, friendly and helpful to a fault. The food was very good and our room was fine - nice and clean with decent facilities. I would be happy to recommend Heath Court to anyone - well done! less