Best Western Heath Court Hotel

Here on business as you would expect the town has many links with the horse racing. On leaving the hotel horse were going to or from the gallops at 0800. The hotel was pleasant got my upgrade to a suite which was quite large. Beside the sofa was a tear in the carpet. Like many of the group of hotels, rooms are furnished in an old fashioned manner. Breakfast was freshly cooked with the poached eggs being done by the chef in full view. less

Best westerns can be variable. This one, however, we thought was really good. Slightly out of town (this is Newmarket, so a GOOD thing) but everything is walkable if you are active. The staff were pleasant, the room was huge and quiet. We will be back. less

Every thing about this hotel was great good food and staff were excellent the hotel is ideal if you want to see the race horses and only 2 minutes walk and your on the high street.we will stay here again. less

The food was lovely and what we expected. The meat was exceptional and served by a kind and polite chef. Evander was a brilliant waiter, he was kind, polite, well mannered and exceptional at his job. As so are Sarah and Caroline. However we found Louise to be very rude and arrogant, she wasnt at all welcoming and just didnt make us feel confortable in the restaurant. less

We were in a room that was not to the standard advertised (SUPERIOR TWIN),the decor was appalling with plaster patches/filler clearly unfinished on the walls,wall paper splitting at the seams a carpet which had seen better days covered in stains and stank.The room was very musty and hot and when we opened the windows for fresh air we could hear the boiler room loudly working away,the constant noise from a 24 hr garage that was 20 yards or so away, car doors banging and all types of vehicles coming and going.I know that is part and parcel of the site position but the noise from the boiler room was constant and unavoidable at the back of the hotel even with the windows closed.The cost of the room was incredibly expensive for what we received £469. 30 was shocking for a dated and unhygienic room in our opinion.We didnt complain as we knew through the website and others whom had tried to book for the same period that the hotel was full to capacity as it was a racing weekend. less