Best Western Heath Court Hotel

We have stayed and used the meeting rooms at Heath Court since 2008. It has improved hugely over that time. It is still not perfect, on hot days some meeting rooms are not air conditioned, but the staff are always very helpful, the food much better and even parking seems to be easier. And the Wifi works all the time now! less

I had to check out early dues to the fact I could barely breathe in my room and felt so unwell. There was a fan provided and I had my own Dyson fan but they did not make much difference. In saying that, the staff here is fantastic and offered me alternative rooms but I felt so ill I decided to leave early. The lovely housekeeper informed me that rooms are being refurbished to include air conditioning so this should be a huge improvement in warm weather. The hotel has internal rooms (these have air conditioning) but they are very small. These would be too cramped for me but I am guessing they are the coolest rooms in the house. I was in a standard room, also small and badly ventilated. I was shown a family sized room and this was much more spacious so if you are booking, I would definitely go for this room. I did not see a superior room but I believe that they would be worth the money. Staff is friendly and helpful here and I would contact the hotel and discuss your room requirements before booking to ensure you get the correct room size for your needs. less

Lacks a decent view, but it is located close to shops, pubs and horses within easy walking distance. Restaurant is small, but adequate serving tasty ample portions. Large, clean rooms, comfortable beds. I prefer separate sink and shower areas to permit multiple people to get dressed and ready more easily. Main problem - a half shower door- no matter how hard we tried, we could not shower without getting water all over the floor. Also, there is nowhere to place the bath towel near the shower and keep it dry without first getting out of the shower. less

We had pre-booked our food as we were a party and to say we were disappointed is actually an understatement the chips were hard and cold, the fish batter was soggy and uncooked, the burgers were very dry and every other dish appeared to have a problem Deserts were OK although a pre-ordered one was not to be found so a replacement came in the guise of a crumble.....it was left over fruit from other deserts with some granola cereal on top...and to top it all the service was very hit and mostly miss. An expensive night never to be repeated or recommend Seriously give it a miss less

Stayed at the best Western Newmarket on 22nd June, for one night only. As a frequent stayer of best Western hotels. I'm a diamond reward card holder. I am usually extremely satisfied with the accommodation offered. The room was very small, drab and dirty. The upside, the bathroom was very nice. less