Best Western Heath Court Hotel

Would just like to say a great big THANK YOU!! to the staff at the Best Western Heath Court Hotel Newmarket for the most wonderful afternoon tea. We were celebrating a 60th Birthday for a very dear friend and the hotel staff were so helpful in making sure we all had a wonderful time. The tables were dressed beautifully too. Would definitely recommend this venue for great service and the most delicious afternoon tea. 10/10. less

I had a problem with my booking which the hotel told me that they could not sort out, despite having the solution available to them. The woman who checked us in was inflexible and unhelpful. However, this review is about the room that we stayed in and not that issue. The room is nothing like the rooms shown when you book online. It is smaller, pretty much a box, old and tired. The photos that I took show the range of issues. There was a tiny stool, presumably because nothing else would fit. The window, bizarrely, looked out onto a corridor. The carpet was old and stained. The bathroom had dusty areas and black mould. The shower curtain did not fit, which made the floor unpleasantly wet and is the cause of the damp and black mould in the bathroom. This is not rocket science, so I suppose the hotel doesn't care enough to get a longer curtain. That would fit with the rest of my experience. The radio alarm clock went off at 6 a.m. (a better hotel would have this on the room service check list - guests might not know how it operates) but the general noises around would have woken me anyway. I could not wait to leave. The lady who checked us out was polite and concerned and I wished she had been there the night before as our experience might have been completely different. less

The staff were very welcoming, the room was really big, breakfast was good. The location was fantastic close to gallops , surrounded by stables, great fun even if you aren't a horse lover . good value, would definitely return less

I had a very spacious room that was heated by a space heater since there was some issue with their heating (and I was informed of this issue when I checked in so there will be no surprise). Breakfast was good and the staff were always helpful and cheerful. Easily got to borrow an iron and ironing board to get my suit looking professional for business meetings. Dinner was great (the carvery was good but I enjoyed the salmon even more) and had a great conversation with a couple who were dining out who were over from Bury St. Edmunds. less

Booked here for work and compared other local hotels and chose this. Room is overlooked by the BP petrol station and I could sum it up as a 'make do' hotel. Small and looks alike a converted block fo flates where public balocny has not had windows added. Is currently -2 degrees outside and room is freezing as radiator is not on despit being set to max. Decent bathroom with nice bath and piping hot water. Bed is clean and comfy. Nice central location with ample parking. less