Best Western Harbour Inn & Suites

I don't like to leave negative reviews, especially about a company I like. However, I wan't to be honest and warn other travelers about this hotel. Their website says they offer Grab and Go breakfast, they do not. They don't even have a vending machine. The employee said because of Covid19 restrictions. I called nearby hotels after I learned this, and they assured me they still offer the Grab and Go breakfast. In addition, this hotel list free parking for BW rewards members on their website. They do not. They will charge you $5 a day. (However, they charged me $20 for two nights, that I'm still disputing) The charge will be on the last line, in fine print, of the document you sign when you check in. Be aware! The parking is very tight. The only good thing about this hotel is it's location to the ocean. less

Planned a Mother’s Day trip here. Arrived on time, got a parking spot in the garage checked in and was told the smoking fee in rooms is an extra $100 - $250 total. ( cool I only smoke outside anyways ) signed the pages for no pets, the fee for smoking, $5 parking fee in their garage. Get to the room .. clean, smells okay. The bed is so uncomfortable, feels like a sheet of plywood with a cover over it. Get unpacked & step outside to have a cigarette whoever worked at the front desk gives us a “warning” for smoking on our balcony, because someone complained they smelled smoke, but we were the only ones to get the “warning” ( the ladies below us & couple next to us were on their balconies smoking as well but they were not addressed) fine whatever. Website & papers in room mention WiFi & breakfast. WiFi went in and out all day and night, no breakfast provided and I wasn’t told at the time of check in. I assumed like everywhere else it would be provided in some way shape or form (grab & go) for paying $150.... I wouldn’t recommend this place to anyone to be honest. less

We were supposed to go on a cruise out of San Pedro, but our cruise was cancelled and we found ourselves (along with 3500 others) trying to find a hotel for the evening. We came across the Best Western and decided to stop and see if they had availability. Lucky for us, they did. Parma (I hope I got her name right) checked us in and was very sympathetic about our ordeal. She checked us in quickly, offered info on local restaurants and provided excellent customer service. After a good nights sleep, we enjoyed the included breakfast (eggs, bacon, sausage, pastries) . We will stay here again when in Southern California. less

This place is right along side busy Pacific Coast Highway. Our room was only a side walks distance from the street. It's an extremely busy street which means it is extremely noisy. I should have known better. Besides that the bathroom sink is NOT in the bathroom. It's in the sleeping area right along side of the bed. The remote for the TV did not work properly and the toilet seat would not stay up by itself. A bummer for a guy trying to take a leak. Nope, I won't be back. less

The room itself was fine. I arrived at 1pm after traveling all morning. I stay in hotels about 100 nights per year for work, so not the first time I have arrived early. There was not a single car in the parking garage. When I tried to check in, the receptionist asked if I paid for early check in. I said no, but I am a diamond member and it's not TERRIBLY early. I wasn't aware of such a policy anyhow. He said, well check in isn't until 4. I responded, is there not a single room in the hotel clean? Again, zero cars there. He says no sorry nothing clean, I can let you check in at 2 unless you pay for early check in.... So.... If I pay, you DO have a room clean? Huh. Not the biggest deal in the world but for $150 a night, don't lie to customers. Either you have clean rooms or you don't. Also it was one hour before "early" check in. Not like I was asking for an additional night. less