Stay somewhere else
The room itself was fine. I arrived at 1pm after traveling all morning. I stay in hotels about 100 nights per year for work, so not the first time I have arrived early. There was not a single car in t... more
The room itself was fine. I arrived at 1pm after traveling all morning. I stay in hotels about 100 nights per year for work, so not the first time I have arrived early. There was not a single car in the parking garage. When I tried to check in, the receptionist asked if I paid for early check in. I said no, but I am a diamond member and it's not TERRIBLY early. I wasn't aware of such a policy anyhow. He said, well check in isn't until 4. I responded, is there not a single room in the hotel clean? Again, zero cars there. He says no sorry nothing clean, I can let you check in at 2 unless you pay for early check in.... So.... If I pay, you DO have a room clean? Huh. Not the biggest deal in the world but for $150 a night, don't lie to customers. Either you have clean rooms or you don't. Also it was one hour before "early" check in. Not like I was asking for an additional night. less
Best W, Public Relations Manager at Best Western Harbour Inn & Suites, responded to this review
we thank you for the time for this survey, may times do no have cars in the parking area doesn't say that we do no have guest, many of them are for work or business and get out early, each location works with their own policy, always helping the guest, and we offer that we could do early check in at 2 pm without any charge an ca request housekeeping staff leave what they did even when they had really heavy and busy shift an give priority to your room, and so we did it, out check in time is at 4 pm and we made it possible for having your room at 2 pm.
we sorry for the inconvenient.