Best Western Harbour Inn & Suites

This is by far a hidden jewel of the Best Western chain, and regardless of what I say here, I will be staying here again because of the location. The staff is deceptive and will BLATANTLY AND BRAZENLY LIE TO YOUR FACE! The gentlemen who works in the evening (night auditor), I believe his name is Ken. I'm not sure, but they are all of Indian descent (I have asked, not generalizing here). He's always there, so if you check in after 11 -- it's him. Well, I've had issues in the past with this place. I stayed there while I was regaining my strength from COVID-19. They made me sleep in a room without a heater for 36 hours....but that's an entire different complaint, not this one. On July 15th, I made a reservation for a king room w/ harbor view. Which is the only reason why anyone should stay there. If you have a harbor view and a balcony view, it's well worth the price. Yet I checked in and was greeted with immediate attitude. The gentlemen must have recognized me because he mentioned the previous stay and how he had trouble getting my card authorized and said I should just cancel and leave. After explaining to him I left my card in my car, I returned and everything was approved. So here's the LIE: after noticing the rate was higher, I turn to him before I leave and ask: "This is a harbor view suite? Right?" He said: "No, it's a balcony suite! It's what you ordered! No more harbor view!" This is odd because there are 6 cars in the parking lot - not sold out whatsoever! So i don't say anything. The room was a nightmare. I had no central air, just a wall unit with a piece of cardboard separating my room and the 90 degree heatwave sun. I was appalled. I go to the room internet to view my charges and it says my original reservation was "deactivated." This seemed odd, as I have stayed there numerous times. So I called reservations after my stay and lo and behold, I was right! At 8:15pm the night I checked in, the front desk staff SWITCHED my room to A MORE EXPENSIVE room with LOWER AMENITIES! To make matters worse, the staff LIED ABOUT IT to MY FACE! I'm a rewards member and I booked directly through Best Western. Room types are guaranteed when booking directly through them. This was the worse I have ever been treated by any staff of any property. I'm not sure if it's because I'm Black or because of my sexual orientation - but this staff will DISCRIMINATE, LIE, and STEAL your money. I'm currently in the middle of a dispute with the management and Best Western corporates. I'll let you know what happens. This was disgusting and heads must roll! less

horrible insect infestation in our room. drove us out at 3am when husband woke up to use the toilet. roaches everywhere...I mean everywhere in the bed too. you want more characters...no lobby restroom so sent me to Starbucks about a mile walk to use the restroom after a long drive. less

Upon arriving we was first checked into a room #317 and it smelled like URINE. It smelled horrible in the room and when we arrived in the room the balcony door was open like they were trying to air out the room. When i went down stairs to talk to the desk clerk we were put in room #209. I previously requested a top floor room and was told they didnt have any more top floor rooms to give so i accepted # 209. When we walked into room #209 it was extremely HOT. i noticed that there was a swamp cooler in the room and the air conditioner on the wall was not working. I saw the outside vent to the swamp cooler was attached to the leg of the desk. The vent blows super HOT AIR out and is suppose to be on the OUTSIDE OF THE ROOM. With the hot vent blowing HOT air directily into the the room it was completely out weighing the COLD AIR the unit was blowing. The swamp cooler had a bucket of water behind it that was completely FULL when we arrived in the room, over flowing onto the carpet. I have never used a swamp cooler before and your staff did not instruct us in any way how to care for this unit. We noticed it was overflowing so WE emptied it half way and then noticed it kept filling up, so now on my BUSSINESS/VACATION TRIP i am responcable for empting a water bucket in my hotel room. When went to the front desk to ask for a solution and i was told he could extend my check out time or refund my money for the remainding 2 days and i could leave. KNOWING ALL THE HOTLES AROUND WERE BOOKED WE HAD TO STAY. I had $50 worth of giftcards to use as I am member. I was charged the full $610, then they refunded the $610 and recharged my card AGAIN for the $560 instead of JUST refunding the $50 which is what they have done at EVERY OTHER BEST WESTERN I have ever stayed at. I believe this was done because i complained and they wanted to inconvence me. Which they actually did because you OVER DRAFTED MY ACCOUNT BY $560 WHICH I DID NOT AUTHORISE ANY BODY TO TAKE AN ADDITIONAL $560 AND REFUND THE $610 KNOWING IT TAKES 4-7 DAYS TO RECIEVE A REFUND FROM THE BANK. ALL THAT SHOULD HAVE HAPPEND WAS I SHOULD HAVE BEEN REFUNDED $50 TO MY ACCOUNT. EVEN FOR 3 DAYS THIS HOTEL STAY WAS NOT WORTH $610 AND I WILL NEVER STAY YOUR HOTEL AGAIN. I SHOULD BE OFFERED A FULL REFUND FOR MY ENTIRE STAY. YOUR STAFF IS COMPLETELY UNPROFFESIONAL AND RUDE AND MY ENTIRE STAY WAS A COMPLETE WAS OF TIME AND SUPER INCONVENIENT IN EVERY WAY. I WILL NOT EVER STAY HERE AGAIN. less

The reviews and ads listed this as a hotel on the harbor, which is wasn't. We paid extra for a harbor view, but it was an obstructed view of some boats in a back bay. Not really a harbor or worth the extra $. The room was dated, the furniture old, the carpet was dirty. I switched my credit card on check, but was not told that my credit card had already been charged for the full amount. Then they charged my debit card the full amount. When we brought this to their attention, they inadvertently charged my debit card for the full amount AGAIN!!! We were told that the manager would not be back until Monday and that we would have to speak to them. They did end up giving us a $50 reduction on the rate and gave some bonus rewards points. Overall the stay was fun, but just not worth the price. less

Left google review as well. Hotel was clean. Rooms were nice. Great shower water pressure. Bed was decent for a hotel. Staff was ok but not real accomodating when requesting to move to a different room due to key lock not working and he didn't know how to fix it. He expected us to call them every time we left until maintenance was in. Parking was extremely tough for our full size chevy truck and there's not enough for all the rooms. On street parking looks like it can be a challenge during busy times. Overall a good clean room. We would stay again. less