Felt Unsafe- Rooms Smelled of cigarette smoke
Seemed to be an ok hotel on arrival and check in was good but when we got to our room, it smelled like cigarette smoke. When I went back down to let them know (didn't want to be charged for smoking in... more
Seemed to be an ok hotel on arrival and check in was good but when we got to our room, it smelled like cigarette smoke. When I went back down to let them know (didn't want to be charged for smoking in room) I was informed that the 5 rooms next to us were smoking rooms & that the hotel was full & they could not move us. IT WAS AWFUL SMELLING!!!
Also overnight 2 cars in the parking lot got broken into and they were close to the lobby. My daughter did not feel safe after that. less
MyThirdAct, Director of Social Media at Best Western Gwinnett Center Hotel, responded to this review
Unfortunately we did have a car theft ring hit the area that night. We are in a very upscale area that things of this nature RARELY happen but unfortunately, it did happen that night. And for that we are so sorry. Two of our three floors are non smoking and MOST of the third floor is too. But if one is sensitive to smoke, it is possible that one can smell the residue in the hallway on that floor. We are so sorry for your unhappy experience and we wish you well in your future travels. As to the safety at our hotel, I can assure you that we are a safe hotel, in a NICE area and experience things of this nature VERY RARELY.