VERY DECEITFUL. NEVER BOOK
After booking well ahead of time at the Best Western Gwinnett, we were told that our room was a smoking room. This would never be our preference, as one person in our party is extra sensitive to smoke... more
After booking well ahead of time at the Best Western Gwinnett, we were told that our room was a smoking room. This would never be our preference, as one person in our party is extra sensitive to smoke. They said there were no other rooms available due to an event happening in the area, but that we could check the room out before confirming our payment. The manager told us our confirmation would say smoking as our preference what we had booked, but NO WHERE did it say smoking on anything attached to our booking. THEN, when checking the room, the whole floor smelled like smoke. AND when we opened our room it was trashed, after check-in time. Towels and dirty linens all over. When asking for a solution, they were very unhelpful. Desk clerk said not to worry, that the room “didn’t have smoke IN IT” it was just “a little STALE”. I assume they over booked and just stuck us in the last room that was left, despite us booking ahead of time. Never going here again. We canceled and booked a new hotel on the spot. less
AnAtlantaBlogger, Director of Social Media at Best Western Gwinnett Center Hotel, responded to this review
We received bookings from many third party sites and do not book all of our reservations, ourselves. For anyone reading this review, we would suggest that if you book through a party other than ourselves, that you call us at 770.935.7171 to verify that you are getting what you requested but it DOES happen quiet often that these sites will book you a non smoking if that is all that was left at the time. At any rate, we apologize to you for the unpleasant experience that you had at our hotel. And we wish you the best in your future travels elsewhere.
Best Western Gwinnett Center Hotel