Dated, cold and noisy
First impression in the lobby is deceiving. Rooms are dated, especially the bathroom (with a disgusting poop-brown plastic carpet and worn beige tiles).
It was also colder than what I'd prefer in the ... more
First impression in the lobby is deceiving. Rooms are dated, especially the bathroom (with a disgusting poop-brown plastic carpet and worn beige tiles).
It was also colder than what I'd prefer in the room and no way to adjust.
As for the noise, we had a room where we could hear the traffic very well, our neighbours peeing, music and a couple having loud sex where the woman took too much inspiration from porn.
We also noticed that we had only lukewarm water for our shower, which made it beyond unpleasant.
The food in the restaurant was overpriced for what we got - portions were small and it only tasted like salt.
The beds were uncomfortable and we did not sleep very well. There was also no electric outlet on one side of the bed so charing the phone overnight were you could reach it was not possible.
Breakfast was mediocre. While the breads and meats were fine, the warm dishes were overcooked and dry. And no service - you had to get a tray and clear out your table yourself. Considering we've payed the same or lower and gotten a higher standard of breakfast serving leaves us quite disappointed.
Other family members had much nicer rooms in the newer part of the hotel. If you do stay here - ask for a room in that section. less
BWGWHotel, Front Office Manager at Best Western Gustaf Wasa Hotel, responded to this review
Dear Jane,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
We have just started our renovation of our bathroom and next year all rooms will have new nice bathrooms.
Sad to hear that you were disturbed by the night, we had more than happy to give you a new room so your experience had been better. We sincerely apologize again for your bad experience at our hotel
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 0243-217400.
Sincerely,
Receptionen
Best Western Gustaf Wasa Hotel