Watch out how you pay for the breakfast buffet
21/04/2017 Roy Z, Rapid City, South Dakota
I've stayed at this hotel three times and had no issues at all in the past. It is new and clean and quiet. However, had the breakfast buffet charged to my room and then paid cash for it upon checkou... more
I've stayed at this hotel three times and had no issues at all in the past. It is new and clean and quiet. However, had the breakfast buffet charged to my room and then paid cash for it upon checkout. My travel partner paid cash at the buffet and did not understand the cashier. She made the 16,000 Won (less than 16 USD) breakfast buffet sound like 60,000 Won (just under 60 USD). He paid 60,000 Won and got back no change. When we brought this up at the reception desk upon checkout, they claimed no one paid cash for breakfast the day before. That they would review the video and get back with us. Not very good customer service for this kind of inquiry. less
베스트웨스턴군산호텔, 고객 담당 매니저 at Best Western Gunsan Hotel, responded to this review
Dear Roy Z
Thank you for taking the time to leave your comments and please accept my sincere apologies for the inconvenience caused.
I am sorry to hear that there was a miscommunication about the pronunciation of 16 and 60 when you entered the restaurant. However, I checked the CCTV and found that you did not pay 60,000 Won, but signed the bill instead. I regret that I could not cope with a little more clearly at check-out.
Please do not hesitate to contact me at firstname.lastname@example.org for any assistance I may offer such as CCTV information. We hope we will be given another chance to make every visit of yours a memorable one.
With warmest regards,
Won Joon Bae
Room Division Manager
Best Western Gunsan Hotel