Best Western Gunsan Hotel

Three days of trying to get laundry done. 14 floors, ONE washer and ONE dryer for all hotel guests. Staff is great, never had a cleaner room, hotel is great looking. Food is way over the top in terms of expense. Pay for breakfast (everything is already cold at 0700 when they first open). Menu isn't much and again, very expensive for the quality. Long story short, don't stay here more than a couple days if you enjoy clean clothes. less

I would’ve given this property a better review if they worked harder at a couple of items. First off, the good; the gentleman in the front desk, goes by the name of Brian, was very helpful and did a wonderful job with our accommodations as best he could. The rooms were definitely better than what I would expect from a Best Western. Clean, comfy, and room service was great. To The not so good; we didn’t get a chance to eat at the lobby dining. Every time we tried, there was some event going on where we were not allowed to sit there. The rooms didn’t have a microwave. When I went downstairs to heat up a quick meal, the attendant told me to go across the drive and use the convenient store. Not acceptable. It would’ve been nice if the sauna was operational. The workout room was not to par. It was great to know that the surrounding area had some exciting choices of food. You just had to drive a little. Maybe about 15 minutes out. All in all, a pleasant experience and would certainly return and give them a chance to do better. Mike less

Terrible swimming pool. My girlfriend and I went here for a day at the pool and were absolutely disappointed. The pool was half-full. I have no idea why, but the water literally only came up half way. Best Western should be better than this. less

No room service. Gym has old equipment. Water no given in room daily. No room service and you could also no take food to your room for restaurant. Food over priced. Men's Spa closed for the rest of the year. Turned heat on so AC could not be turned on. Staff is friendly less

I've stayed at this hotel three times and had no issues at all in the past. It is new and clean and quiet. However, had the breakfast buffet charged to my room and then paid cash for it upon checkout. My travel partner paid cash at the buffet and did not understand the cashier. She made the 16,000 Won (less than 16 USD) breakfast buffet sound like 60,000 Won (just under 60 USD). He paid 60,000 Won and got back no change. When we brought this up at the reception desk upon checkout, they claimed no one paid cash for breakfast the day before. That they would review the video and get back with us. Not very good customer service for this kind of inquiry. less