Good value, but lacking a bit in hospitality
22/04/2017 hotelguest404, Boston, Massachusetts
The rooms are fairly priced, the breakfast was above average, and the location is within walking distance of many bars and restaraunts. There is a bar in the lobby, but it was not open either of the 2... more
The rooms are fairly priced, the breakfast was above average, and the location is within walking distance of many bars and restaraunts. There is a bar in the lobby, but it was not open either of the 2 nights I stayed. Shower floor was dirty. I would have felt better if it was stained, but I was able to clean it with a napkin and water. Air conditioner was quite noisy. 25$/day valet service was poor. I was told to call about 15 min before I wanted the vehicle, but I waited over 40min and was late for my meeting. The next day I called 45 min in advance thinking I was doing them a favor but was made to feel like I was a bother. If I had to stay there again, it wouldn't be the end of the world, but I would probably try a different option if there was something available. less
Hotel_Gregory_GM, General Manager at BEST WESTERN Gregory Hotel, responded to this review
Thank you to taking the time to share your review with fellow TripAdvisor readers. I am happy to hear you found value with our rates and that the breakfast was above average. I am disappointed that you found the shower floor dirty. I will certainly discuss that point with our Housekeeping team. Sounds like you may have stayed on a Sunday or Monday. Normally our lobby lounge is open from 5pm-10pm but if no guests are patronizing the lounge we will closer earlier to converse payroll. We would have enjoyed serving you, sorry we missed that opportunity.
I apologize for the valet parking mix up and extended wait time. It is unusual to wait that long for your car to be retrieved and delivered to the hotel entrance.
I hope you would be willing to give us another chance if everything else was satisfactory. If so contact me directly so I can ensure a more memorable stay.
Richard J Murphy