This hotel is clean and in a great location. Our difficulty was with check in. We were in town for a funeral. I booked 3 rooms on two different reservations. For some reason the desk staff could not comprehend this. They found the first room, swiped my card, and then tried to send us on our way. When I repeated that I had another reservation with 2 more rooms, they found that reservation, and swiped my card again. Then gave me a key for one more room. I then had to point out that there was a third room on the same reservation. It took over 30 minutes to check in, at 10pm at night. All the while my 90 year old parents were waiting (one standing, one in a wheelchair) to go to their rooms, which they could not do without my help. There was no sense of urgency on the part of the staff.
I requested a n accessible room in my reservation, but none were available. Of the three rooms, one was larger than the other. I didn't realize this and eventually sent my parents to their room with one of my children, only to find out later that the wheelchair did not fit further than the entryway. By the time I found out the size difference, they had already struggled though getting into bed in the very cramped space. It would have been nice if the staff had pointed out that one of the rooms would be a better than choice for them than the others.
Additionally, when I asked about parking, I was told that there weren't any valet spots left. After I sent my family out in a thunderstorm to find parking, they suddenly found two spots. In short, I was pleasantly surprised by the cleanliness of the hotel. I felt that the staff was inept, which was very difficult after a long day of traveling with the elderly. less