Best Western Grant Park Hotel

1100 S Michigan Avenue, Chicago, Illinois, 60605-2301, United States
based on 1639 reviews Trip Advisor Logo
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Best Western Grant Park Hotel

Welcome to one of the most fascinating, culturally rich cities in America where you can discover everything the city has to offer from your convenient Chicago hotel. A superb location and competitive price arent mutually exclusive. When you stay at t show more

Pets not accepted
Check-in & Check out15:00:00 | 12:00:00

Reviews of Best Western Grant Park Hotel

Traveller Overview:
3.5 Rating: 1639 reviews
Excellent 23%
Very Good 32%
Average 24%
Poor 10%
Terrible 8%
Rating

H4931IGbrittanyw, wrote review 04/08/2020

Ghetto

Random people and staff standing outside and hanging outside the front entrance of the hotel when I arrived and throughout the day. Made me very uncomfortable. This was not a good look for this hote... more

Rating

PineappleMan68, wrote review 05/07/2020

Elevator Breaks Down Often

Elevator broke down on our 2nd night (this happens often according to note on elevator) and we had to walk up 14 flights of stairs...too hot for that crap. Front desk is very helpful and informative. ... more

Owner Response
Octavio Gonzalez, Guest Services / Front Office at Best Western Grant Park Hotel, responded to this review
Thank you for sharing your review, we sincerely apologize one of the elevator's was not working. We do have a six maximum capacity sign in each elevator but unfortunately some of our guest had over loaded the elevator that prevent it from working. We did have the technicians come out and return the elevator back into service. We try our best to also remind guest if we see a crowd. It was great to read your great feedback from your recent stay and about the location, that has so much to offer. We hope to have the great pleasure in seeing you back in the future.
Rating

Kristyyy23, wrote review 24/05/2020

Very bad

The cleanliness was not what I expected. There were bugs and ants. And in corners of beds it is not clean. All sorts of old wrappers from other peoples stay. We got a dirty towel and the sheets didn’t... more

Rating

P7113IFjoelf, wrote review 20/03/2020

More than welcoming during the COVID-19 outbreak

Great service and staff. Despite the corona-virus hysteria they provided exemplary service and a stellar price. King bed was comfy and room neat and cozy. Hopefully the outbreak dies down but this hot... more

Rating

alexander16890, wrote review 03/03/2020

Guest Service Agent

My experience at this hotel was amazing. I am very thankful for our guest service agent, Vivian, for working with me to get a room and work through my situation. I was having problems at another hotel... more