Best Western Grant Park Hotel

My gf and I stayed here for a night as part of spring break. The front desk staff was very nice, and our room was clean. I do wish there was a fridge or microwave included in the room. Great View from the 9th floor! less

I needed a hotel for an overnight in the city. I booked this hotel and I was quite pleased. My first room was comfortable, very clean and with a nice view, room 526. However, the toilet refill tank failed, and after alerting the cordial and very professional front desk, I was immediately switched to room 825. This had a southern exposure and views to the new condominium buildings on the southern edge of Grant Park. The room was very nice. Multiple power outlets provided all of the recharging capabilities one could ask for, the coffee machine produced a nice cup and again, the room was spotless. I was very pleased with my selection. I will come back. less

I arrived on the 13 and stay until 18 of March. The location was ok. It was easy to get there from the airport. I flew from South East Asia (24 hours flight) got to the hotel around noon and very tired. I understand that I can’t check in early before 3pm but the staff just didn’t even help me with anything. They act like they didn’t care the customers that much. The room was big and clean, also smelled marijuana for the whole floor. The room has no microwave and small refrigerator. Overall I would stay in different hotel next time! less

Paula and Jailene provided great service. 5 stars . would reccomend and return back to property. We appreciate the hospitality and welcoming atmosphere. Rooms were clean and spotless. Thank you all!!! less

This is the 2nd time I have stayed in this hotel and it will be the last. The first time, I noticed that it appeared worn down but it was acceptable. This time I noticed that it has further deteriorated. It is no fault of the staff here as they were nothing but professional, friendly and accommodating. I can only hope that they find jobs at a nicer hotel. But you cannot call down to the front desk and expect them to remodel the room. While it was superficially clean, the carpets are old, the furnishings are old and worn, and the beds have also been around a long time. The Ick factor was high. If you can afford it, spend a few more dollars to stay somewhere else. It will be worth it. Regarding covid protocols here, the staff were enforcing them as well as they could but we saw them challenged by a few guests. One man charged his way into our elevator without a mask and wouldn't get out. We chose to exit and get another elevator rather than expose ourselves. He also was defiant to the hotel staff and they called the police to assist. Another thing going on here is that there are people sitting at the front entrance smoking marijuana. The pungent smell upon entering the hotel was very unwelcoming. less