Best Western Grant Park Hotel

After being assured just two days before arrival that having the two rooms on the same floor would be no problem, we arrived to find that they had NOT done as requested. We had to wait while they figured out if there was a room available on the same floor. Valet was slow and rude. Pillows were lumpy and hard. Lights flickered when turned on. NO soundproofing. You hear EVERYTHING--street noise, people in the hall, and the room next door. Not sure what is up with the area, but at 10:30pm and 1:30am all three nights we stayed there were people yelling and singing in the streets with loud music. Only 2 small elevators (about 4 people fit, not counting luggage). Second elevator was broken on our last day. That means 9 floors were sharing one tiny elevator. Staff was cordial, but not very helpful unless you know what to ask. They didn't inform us about their covid policies, so we were surprised when they didn't clean the rooms the second day there. They did send up extra towels for us though when I asked. Ice machines only on even numbered floors. The location is good, but I advise choosing a newer hotel with proper soundproofing and bigger elevators. We barely fit the luggage cart in the elevator with us. less

This stay was the worst of the worst the night shift manager or whatever she was she worked the front desk with short hair she was very rude and disrespectful cussing and threatening to put me and my family out stating we had a noise complaint but it was impossible because we were laying down going to sleep ; but yet my room and the hall way was smelling like marijuana due to the room next door to me and i complained about that but She didn’t care less

Room was dirty, trash left from previous guest, no towels, dusty. Lobby smelled horrible. Took 30mins to check in. Elevator had trash in it. Lady at front desk had an attitude when I came to ask her towels because we didn’t have any in room. Wouldn’t recommend this hotel if it was $1 a night less

The location is in walking distance of the Shedd Aquarium, Field Museum, Planetarium & Grant Park. I highly recommend a room that overlooks Grant Park! The hotel itself leaves much to be desired, outdated and missing some basic things like a bathroom fan. When booking our stay, we also noticed many rooms didn't include fridge or microwave. The lack of parking & traffic noise is to be expected with being downtown Chicago. less

Location is near to Grant Park, Downtown and other restaurants. It doesn’t have themicrowave and mini fridge in rooms. Value for Money and room are clean and decent . Fast check-in and check out process. less