Elevator Breaks Down Often
Elevator broke down on our 2nd night (this happens often according to note on elevator) and we had to walk up 14 flights of stairs...too hot for that crap. Front desk is very helpful and informative. ... more
Elevator broke down on our 2nd night (this happens often according to note on elevator) and we had to walk up 14 flights of stairs...too hot for that crap. Front desk is very helpful and informative. Great location. Everything you need is within a 3 block radius. There's also a great skateboard park nearby. less
Octavio Gonzalez, Guest Services / Front Office at Best Western Grant Park Hotel, responded to this review
Thank you for sharing your review, we sincerely apologize one of the elevator's was not working. We do have a six maximum capacity sign in each elevator but unfortunately some of our guest had over loaded the elevator that prevent it from working. We did have the technicians come out and return the elevator back into service. We try our best to also remind guest if we see a crowd. It was great to read your great feedback from your recent stay and about the location, that has so much to offer. We hope to have the great pleasure in seeing you back in the future.