Best Western Grant Park Hotel

The overall experience of staying in Best Western Grant Park Hotel is very good except I've received the email "How was your stay at Best Western Grant Park Hotel?" Because it addressed me as "Fat Keung Wong" which was totally differ from my name. Oops ! less

Rooms were below average. But clean. Location was good for breakfast choices if you can’t wait till 8am for bagged hotel offering. Tracey was amazing and front desk staff are excellent. Moved out early to be near airport less

Did not enjoy my experience in this hotel, the location that I needed was great but the hotel itself was not. the rooms where dirty and old. There was a big patch of paint missing on the ceiling. The windows where so dirty you could not see out of them and if you tried to clean them they might have fallen out. the carpet was dirty and paint was just missing everywhere on the walls throughout the room. the bathroom was not up to date and water had been leaking under the sink. I would not recommend this hotel to anyone, they seriously need to update for the amount they charge. less

Felt unsafe as the door wouldn’t shut properly. Poor outdated decor. No fridge. Felt very dirty.bathroom was dirty. There was a crack all the way around the door letting light in from hallway. Valet took an hour to bring my car. And the bags in my car were all over the place like it had been driven erratically. less

Ants invaded our hotel room. Our second room didn't have a refrigerator. We stayed for 3 nights so this was a big deal. The rooms weren't clean, there were crumbs everywhere. The wifi barely worked and I dont have unlimited data so it cost me even more money. The hotel rooms don't have a microwave either. There was one in the lobby but they supply nothing to help you warm up your food. Most to-go options use styrofoam containers which you can't microwave. We had to go buy plates just to microwave our food (that wasn't able to be refrigerated because we didnt have one in our room). Not that a lobby microwave is the best option with Covid anyway, but we left the rest of the paper plates we bought by the microwave so maybe other people would be benefitted by them since the hotel won't provide those things for their guests. Additionally, the hotel elevators do not seem very safe. There are two and although we had no problems they seemed slightly run down and they were VERY small, maybe 2.5ft x 3.5ft. The only good thing about the hotel is it's location. We spent too much money for what we received. The staff was friendly enough but that doesn't outweigh all of the other issues with this hotel. less