Best Western Grant Park Hotel

1100 S Michigan Avenue, Chicago, Illinois, 60605-2301, United States
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Best Western Grant Park Hotel

The Best Western Grant Park is a 9-story heritage building offering 172 guest rooms and suites, located on the prestigious Michigan Avenue.

The hotel has recently updated the lobby, featuring a welcoming reception area replete with original
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Pets not accepted
Check-in & Check out15:00:00 | 12:00:00
1100 S Michigan Avenue, Chicago, Illinois, 60605-2301, United States

Reviews of Best Western Grant Park Hotel

Traveller Overview:
3.5 Rating: 1678 reviews
Excellent 23%
Very Good 31%
Average 24%
Poor 11%
Terrible 8%
Rating

995tyrah, wrote review 19/07/2021

Affordable but TERRIBLE

After being assured just two days before arrival that having the two rooms on the same floor would be no problem, we arrived to find that they had NOT done as requested. We had to wait while they figu... more

Owner Response
Octavio Gonzalez, Guest Services / Front Office at Best Western Grant Park Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. Reviews like yours are extremely helpful in our ambition to continuously improve and I hope you'll return to see how we grow.
Rating

brianas1017, wrote review 17/07/2021

TERRIBLE STAY

This stay was the worst of the worst the night shift manager or whatever she was she worked the front desk with short hair she was very rude and disrespectful cussing and threatening to put me and my ... more

Rating

kenwilliams05, wrote review 11/07/2021

Dirty

Room was dirty, trash left from previous guest, no towels, dusty. Lobby smelled horrible. Took 30mins to check in. Elevator had trash in it. Lady at front desk had an attitude when I came to ask her t... more

Owner Response
Octavio Gonzalez, Guest Services / Front Office at Best Western Grant Park Hotel, responded to this review
Thank you for taking the time to write this review, it is disheartening to learn you did not enjoy your stay and that the room was not properly cleaned and maintained accordingly to the high standards of our housekeeping and maintenance staff. Reviews like yours are extremely helpful in our ambition to continuously improve and I hope you'll return to see how we grow.
Rating

Troy V, wrote review 11/07/2021

Great location, average hotel

The location is in walking distance of the Shedd Aquarium, Field Museum, Planetarium & Grant Park. I highly recommend a room that overlooks Grant Park! The hotel itself leaves much to be desired, outd... more

Rating

rohitrudra777, wrote review 07/07/2021

Very nice location

Location is near to Grant Park, Downtown and other restaurants. It doesn’t have themicrowave and mini fridge in rooms. Value for Money and room are clean and decent . Fast check-in and check out proce... more