Best Western Grant Park Hotel

Arriving early on a Saturday to stay for the weekend and explore the city, I was told they cannot hold my bag until check-in, citing covid precautions. Which I don't see why it would be the case, and it meant that I had to carry my bag with me throughout while I was out and about. When I checked in, I asked about the possibility of a late checkout the next day. They told me to ask in the morning as they allocate those on a first-come first-serve basis. They said to come by 7am. Next morning, I go to the front desk at 6:20 and am told that they already have given out all possible late checkouts. They could have at least considered my request or remembered my request from the previous day. Otherwise, good location, right by Grant Park. Still, the experience makes me unlikely to come back. less

They went above and beyond to make it comfortable and they succeeded! Their genuine personalities were awesome and Chris was on point and made things clear and easy from the get go! Kudos to the staff and best western themselves! less

Rooms needs more amenities, definitely should have a Miniature Refrigerator and Microwave in each room, or elsewhere inside the hotel room, I was unable to reheat my food in my room and it caused me to waste it, I was highly unsatisfied of that matter. And also these Televisions are outdated, they need to be updated and open for guests to connect personal consoles such as video game consoles to the televisions . less

We actually had roaches in our room and because there is not always a manager on duty we literally had to wait to actually talk to someone.It was a big mess I will never stay at this location again... less

The Chicago Grant Park Best Western is an excellent, basic hotel. The rooms are aging but clean and comfortable. The views of the lake and downtown are beautiful. I loved seeing the sunrise out of the lake on clear mornings. Don't expect modern amenities like USB charging port or a TV that can interface with your devices. The wi-fi strength is acceptable. I love the central location of this hotel. It's a pleasant 45 minute walk to the Gold Coast and 10 to 20 minute walks to the Art Institute, Shedd Aquarium, Field Museum and Adler Planetarium. It is a five minute walk to the Roosevelt CTA station. There are plenty of excellent, reasonably priced restaurants nearby. less