Affordable but TERRIBLE
After being assured just two days before arrival that having the two rooms on the same floor would be no problem, we arrived to find that they had NOT done as requested. We had to wait while they figu... more
After being assured just two days before arrival that having the two rooms on the same floor would be no problem, we arrived to find that they had NOT done as requested. We had to wait while they figured out if there was a room available on the same floor. Valet was slow and rude. Pillows were lumpy and hard. Lights flickered when turned on. NO soundproofing. You hear EVERYTHING--street noise, people in the hall, and the room next door. Not sure what is up with the area, but at 10:30pm and 1:30am all three nights we stayed there were people yelling and singing in the streets with loud music. Only 2 small elevators (about 4 people fit, not counting luggage). Second elevator was broken on our last day. That means 9 floors were sharing one tiny elevator. Staff was cordial, but not very helpful unless you know what to ask. They didn't inform us about their covid policies, so we were surprised when they didn't clean the rooms the second day there. They did send up extra towels for us though when I asked. Ice machines only on even numbered floors. The location is good, but I advise choosing a newer hotel with proper soundproofing and bigger elevators. We barely fit the luggage cart in the elevator with us. less
Octavio Gonzalez, Guest Services / Front Office at Best Western Grant Park Hotel, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. Reviews like yours are extremely helpful in our ambition to continuously improve and I hope you'll return to see how we grow.