Best Western Grandma's Feather Bed

The rooms are not like the photos on the website. The manager closed off the restaurant, lobby, and sitting area, because his family was in town and he wanted to use them. There was no turn down service until the last day of a 6 day stay. The only convenient restaurant is Dominoes Pizza. It is a $60 round trip fare into town. We moved to the Sheraton in town and the experience there was like heaven to Grandmas. I would never recommend this hotel to anyone I liked. The staff however was excellent and helpful. Other than the staff the only reason to stay here is if you hve a quick airport layover. 10 minutes walking disance to the airport. less

We spent one night here after returning from an Alaskan Dream Cruise and leaving for home. The room was very nice with a comfortable bed. Our room was a little weird because the bathtub was in the middle of the sleeping area. We've never seen that before. Otherwise, it was a very good room. The hotel is close to the airport, but far away from downtown Juneau. So if you are going to be going into Juneau a lot, you will need a car or use the shuttle. less

Best Western Grandma’s is located in the Mendenhall Valley. It is within walking distance from the airport but an almost 20 minutes drive to downtown. Many tours start from downtown. If you do not have a rental car, you might end up spending quite a bit on cab rides. Also, the valley area has very few restaurants. After our 1st night, we ended up going downtown every day for food. They have a shuttle service to downtown - 9 AM outbound, 7 PM inbound. The room was charming. We loved it! Their breakfast was fantastic. The room was very noisy, though. It was next to the main road. Constant car noise from the road. Also, it’s an old building. There was always a creaking noise from the 2nd floor whenever someone was walking. One day it went on until midnight, and it was not fun- I had a hard time getting sleep. Also, there were no views from the room - except the parking lot! I think many of the hotels in the downtown area have excellent views of the bay. Overall, it was okay. But, just for convenience, downtown hotels might be a better choice. less

I have been a repeat guest of Juneau's Best Western , but it wasn't until this year that I had the chance to stay at Grandmas Featherbed. The rooms are lovely. The reasons i prefer to stay with them over other places, are that nearly always the customer service is excellent, meals are excellent, amentities and room are also excellent. Despite a few non excellent things that went awry with this trip, at least my room was * excellent. less

Staying at Grandma’s Featherbed is like being a kid again and staying over at my grandparents house. It’s the preferred place to stay whenever I travel to Juneau. Comfortable, cozy and friendly. I always feel welcome here. less