This is a low quality airport hotel
The rooms are not like the photos on the website. The manager closed off the restaurant, lobby, and sitting area, because his family was in town and he wanted to use them. There was no turn down servi... more
The rooms are not like the photos on the website. The manager closed off the restaurant, lobby, and sitting area, because his family was in town and he wanted to use them. There was no turn down service until the last day of a 6 day stay. The only convenient restaurant is Dominoes Pizza. It is a $60 round trip fare into town. We moved to the Sheraton in town and the experience there was like heaven to Grandmas. I would never recommend this hotel to anyone I liked. The staff however was excellent and helpful. Other than the staff the only reason to stay here is if you hve a quick airport layover. 10 minutes walking disance to the airport. less
Sonja C, General Manager at Best Western Grandma'S Feather Bed, responded to this review
I am sorry to hear you did not enjoy your stay, and our location did not fit your needs. There are pictures of many different rooms on the website including those with fireplaces (which are decorative only) and those without. Each room at Grandma’s is unique in layout and decor. The room type you booked online was for a walk-in shower which we only have in two specific rooms. In addition, we have been operating on a modified schedule for our breakfast, courtesy shuttle, and housekeeping service. Our restaurant has been closed to the public and dine-in since the beginning of the pandemic. It was not closed solely for the owner’s personal use. We did try to make things right for you upon checkout. However, please do not hesitate to contact us if you have more concerns we can address.