Best Western Grandma's Feather Bed

After my stay I had to go back and reread the past comments to see if I had missed something in the reviews trying to see why mine was much different that others who had posted. It started off poorly with several main issues. I called 2 weeks prior to ask about the laundry availability. The person who answered said he was new on the job and didn't know and no one was around to ask. I pre-requested a quiet room and got room 131. It's located closest to the front entrance, near the staff closet and breakfast area. She pointed to the room and I knew this was going to be less than good. And of course it was. The staff supply closet is inches from the room door. Needless to say it was noisy. The couple or large family above our room sounded incredibly loud until late night and starting at 0500 on all mornings. Second. The web site states there is on site fish freezer locker available. I arrived with 3 boxes of fish to keep frozen. The attendant said the locker was not open and to take the fish back to the airport freezer. I left and couldn't find it and returned and she called and found that it was not open either. I'm starting to get nervous about my thawing fish.. After several phone calls, she found a near by hotel with a working freezer.... $120 for 3 boxes for 4 days. When I returned from the second trip to drop off the fish she said the owner would refund $40. That did't happen then or at check out. The hot water did't work on the main bathroom sink. I told the front desk and it took over 2 days for them to finally tell me that the cold and hot was accidentally reversed. The good The bed was very comfortable. The bath/shower was very big... Oddly, you walk into the bathroom from the door in room 131. The breakfast was great! Hot and plentiful with good variety over the 4 days. Look at my other reviews. I'm and easy traveler to please. This was not a great stay. less

Good place, easy to like. Neat old home converted to hotel. Close to a lot ! Only downer was the noise from the lobby. A staffer kept a TV running all night we could hear our room. Otherwise very nice. less

I have stayed at most of the hotels in Juneau, and this is definitely the best so far! Charming Victorian bed-and-breakfast style that feels like home. The room was quite spacious, the bed was comfortable, and the shower was more spacious than the one in my own home! The room was so quiet and peaceful that I didn't need ear plugs or sleeping pills to get a good nights rest. The breakfast was included and was freshly made-to-order; just fantastic! Great value. This will be my go-to Juneau hotel from now on. The only sort-of drawback is that it is not downtown, so you will need a rental car to get to your business meetings. less

Best Western Grandma's Feather Bed was an amazing place to stay. The facility is very close to the airport, but you are not disturbed by planes flying overhead. Was able to check in early and shuttle was provided at anytime of day or night. Home cooked breakfast was amazing. The staff was pleasant. The room was nicely decorated and very clean. I could not have asked for anything more to celebrate this special occasion. less

Stayed here a couple of times when visiting my daughter in Juneau! Lovely rooms and excellent food--breakfasts included and good dinners too! Helpful staff. Not far from airport and shuttle van service provides local service. less