very confused
After my stay I had to go back and reread the past comments to see if I had missed something in the reviews trying to see why mine was much different that others who had posted.
It started off poorl... more
After my stay I had to go back and reread the past comments to see if I had missed something in the reviews trying to see why mine was much different that others who had posted.
It started off poorly with several main issues. I called 2 weeks prior to ask about the laundry availability. The person who answered said he was new on the job and didn't know and no one was around to ask.
I pre-requested a quiet room and got room 131. It's located closest to the front entrance, near the staff closet and breakfast area. She pointed to the room and I knew this was going to be less than good. And of course it was. The staff supply closet is inches from the room door. Needless to say it was noisy. The couple or large family above our room sounded incredibly loud until late night and starting at 0500 on all mornings.
Second. The web site states there is on site fish freezer locker available. I arrived with 3 boxes of fish to keep frozen. The attendant said the locker was not open and to take the fish back to the airport freezer. I left and couldn't find it and returned and she called and found that it was not open either. I'm starting to get nervous about my thawing fish.. After several phone calls, she found a near by hotel with a working freezer.... $120 for 3 boxes for 4 days. When I returned from the second trip to drop off the fish she said the owner would refund $40. That did't happen then or at check out.
The hot water did't work on the main bathroom sink. I told the front desk and it took over 2 days for them to finally tell me that the cold and hot was accidentally reversed.
The good
The bed was very comfortable. The bath/shower was very big... Oddly, you walk into the bathroom from the door in room 131.
The breakfast was great! Hot and plentiful with good variety over the 4 days.
Look at my other reviews. I'm and easy traveler to please. This was not a great stay. less
Sonja C, General Manager at Best Western Grandma'S Feather Bed, responded to this review
I am truly sorry for your disappointing stay at our property. With the temporary closure of Country Lane Inn due to Covid-19 we are navigating issues we have not had to deal with before. In normal circumstances our freezer and laundry facilities for both properties would not be an issue. However, with so many changes happening at such a fast pace some details have slipped through the cracks. We will have our freezer and laundry service temporarily taken off Grandma's website and appreciate the reminder. I did check your account and the owner had a credit of $60.00 issued to you for the fish boxes. Your receipt was resent to you.
We do appreciate all feedback and although the room did not seem to fit your needs well, I am glad to hear you enjoyed our breakfast. Again, I apologize for the issues you experienced and hope we get the opportunity to welcome you back for a future stay in better times. If I can assist you with anything else, please do not hesitate to contact me at 907-789-5005.