Best Western Grandma's Feather Bed

I have been a repeat guest of Juneau's Best Western , but it wasn't until this year that I had the chance to stay at Grandmas Featherbed. The rooms are lovely. The reasons i prefer to stay with them over other places, are that nearly always the customer service is excellent, meals are excellent, amentities and room are also excellent. Despite a few non excellent things that went awry with this trip, at least my room was * excellent. less

Staying at Grandma’s Featherbed is like being a kid again and staying over at my grandparents house. It’s the preferred place to stay whenever I travel to Juneau. Comfortable, cozy and friendly. I always feel welcome here. less

We had a wonderful trip to Alaska and could not be more pleased with our accommodations! Our family of 4 stayed at Grandma’s Feather Bed. The staff went above and beyond to tend to our needs and treated us so well. We could see that they enjoyed their work and always made sure we had what we needed on our way out the door. The room was very clean and comfortable. And the huge jacuzzi tub was perfect after a day of hiking and fishing :) There's no better way to relax at the end of the day! We are so happy with our stay and would highly recommend Grandma's Feather Bed to everyone! less

After my stay I had to go back and reread the past comments to see if I had missed something in the reviews trying to see why mine was much different that others who had posted. It started off poorly with several main issues. I called 2 weeks prior to ask about the laundry availability. The person who answered said he was new on the job and didn't know and no one was around to ask. I pre-requested a quiet room and got room 131. It's located closest to the front entrance, near the staff closet and breakfast area. She pointed to the room and I knew this was going to be less than good. And of course it was. The staff supply closet is inches from the room door. Needless to say it was noisy. The couple or large family above our room sounded incredibly loud until late night and starting at 0500 on all mornings. Second. The web site states there is on site fish freezer locker available. I arrived with 3 boxes of fish to keep frozen. The attendant said the locker was not open and to take the fish back to the airport freezer. I left and couldn't find it and returned and she called and found that it was not open either. I'm starting to get nervous about my thawing fish.. After several phone calls, she found a near by hotel with a working freezer.... $120 for 3 boxes for 4 days. When I returned from the second trip to drop off the fish she said the owner would refund $40. That did't happen then or at check out. The hot water did't work on the main bathroom sink. I told the front desk and it took over 2 days for them to finally tell me that the cold and hot was accidentally reversed. The good The bed was very comfortable. The bath/shower was very big... Oddly, you walk into the bathroom from the door in room 131. The breakfast was great! Hot and plentiful with good variety over the 4 days. Look at my other reviews. I'm and easy traveler to please. This was not a great stay. less

Good place, easy to like. Neat old home converted to hotel. Close to a lot ! Only downer was the noise from the lobby. A staffer kept a TV running all night we could hear our room. Otherwise very nice. less