Pay a lot for unsafe environment!
Rooms average (mattress way too soft), breakfast decent, but parking lot unsafe. No trailer parking, even for small trailer, so we had to park further out. Items stolen from trailer during the night. ... more
Rooms average (mattress way too soft), breakfast decent, but parking lot unsafe. No trailer parking, even for small trailer, so we had to park further out. Items stolen from trailer during the night. Discovered their security cameras only cover up to first row of cars. Since this is obviously an issue, better camera coverage as well as actual parking lot security patrol is needed. We avoided BWs for the rest of our trip because of this. If customers don't feel safe, they won't stay. Pretty simple. less
Bestwesterngp, General Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
Thank you so much for taking the time to share your feedback with us. We are sincerely sorry to hear about your items getting stolen. Unfortunately, Grande Prairie as a whole is a high crime area, especially with car break ins. It happens in every hotel parking lot, shopping mall or personal drivewas.We are actually in one of the safest area and theft isn't usually an issue for us. Cameras unfortunately do not deter these people and local RCMP usually won't even look at the footage, hence why we only cover the front entrance of the hotel.
Our parking lot is not secured, and was never advertised as such. Like most commercial parking lot, it is park at your own risk.
Again, we are sincerely sorry it happened to you, and please know that this is a Grande Prairie issue, not a Best Western issue. It all depends on the location.