01/12/2018 JohnG72, Red Deer, Canada
The Best Western Hotel Chain has always been one of my favourite places to stay when I am working away from home or traveling with my family. This was the first time that I stayed at this hotel when ... more
The Best Western Hotel Chain has always been one of my favourite places to stay when I am working away from home or traveling with my family. This was the first time that I stayed at this hotel when in Grande Prairie. It’s easy to find and close to lots of shopping, and restaurants. It’s not a brand new place, but that’s not always important. The staff are very friendly and helpful. The place just needs some updating, and upgrades. The place is clean and comfortable. However while staying these are some of the things I have issues with. When you flush the toilet it makes a lot of loud noise and goes on for a couple minutes, the bath tub would not drain, the cover for the A/C unit fell off in the middle of the night. The alarm clock just sits there and blinks, I couldn’t set the time or get it to work correctly. And the pillows were need of replacement, old and flat. Like I said the hotel doesn’t have to be brand new to be amazing, just not impressed with all the issues. They have a pool, I didn’t try it, they have a great hot breakfast that I did enjoy. For the prices they charge I was just not impressed at all. I work away from home for 15 days at a time, I stay in a lot of hotels, for a city the size of Grande Prairie and the money in this area I except better... less
Bestwesterngp, Front Office Manager at Best Western Grande Prairie Hotel & Suites, responded to this review
We are very sad to hear your experience at our property. We will be following up regarding your stay and want to ensure the very best for all our valued guests. Thank you for taking the time to share your experience with us.