Best Western Grand Htl Guinigi

Recently returned from a 4 day visit. We had a spacious suite on the top floor. Room was good very clean and comfortable,no english channel on the tv so not an asset. Should have some english channels. Restaurant food only ok, very limited. Breakfast st 3 euros an incredible bargain! The staff on reception,except for the lady who checked us out, were very unwelcoming, did not greet us ,some customer service training needed. Staff did not smile looked bored and miserable. The previous 10 days were spent at the hotel garden in siena and their staff were wonderful and the contrast with the guinigi staff were worlds apart. less

This hotel is okay. Rooms clean and well serviced. Breakfast was good, with fresh fruit and hot options. Bed and pillows exceptionally hard. Staff friendly and helpful. Wifi patchy. It’s a little out of the old town of Lucca. less

We had a suite in this modern hotel at the edge of the city, approximately a 2kms reasonably direct walk from Porta Elisa. Since we had driven quite a way to get there we were pleased to be able to park our car, and leave it at the hotel. There is a bus stop directly outside the hotel entrance. The receptionists were friendly and our suite, on the top floor, was perfect, everything we needed was there including a deep bath and a good shower. The small, private terrace was perfect for us as we just wanted to relax after sightseeing all day in the beautiful city of Lucca. We slept really well as the bedroom was very quiet. Breakfast was very good each day, we didn't dine in the restaurant so I can't comment on that. We plan to return! less

We stayed at this hotel as part of a tour and found it decidedly mediocre. The location is well out of Lucca yet the hotel has little to occupy the prisoners, sorry I mean guests. Despite acres of outside space there is no where to enjoy the sunshine and the only seating is in the bar. The room was adequate though storage is short on hangers and the only plug for the brewing facilities is at floor level under a table. The bathroom had everything but the shower was in a tiny plastic enclosure so there was little wriggle room. The breakfast was poor and the communal evening meal was served out from a central table like the workhouse in Oliver Twist. This may have been down to the price negotiated by the tour company but it was very degrading. This is a commercial hotel and should never be considered by tourists. less

Convenient location? Not really. Rush hour traffic just to get here is bad. The hotel itself is very clean with large rooms for European standards. Nice king size bed, firm and comfortable. Large bathroom. No shampoo. Asked for some at the front desk and they gave us body wash. Stayed here two nights. Did dinner here our second night. Food is average, nothing outstanding. Breakfast is better. Overall, OK hotel, just in a busy location near the city limits. less