Best Western Grand Htl Guinigi

Found this to be a very comfortable hotel, goodish breakfast, pleasant, helpful staff good sized ,well appointed rooms , very clean, well worth a visit, only downside , slightly away from Lucca centre but easy to get there by foot Bike taxi, whatever, in fact the No 6 bus stops right outside ! less

This quality hotel is located a good walk or taxi from the Old Town of Lucca. Immediately what is impressive is the friendliness and helpful attitude of the reception staff. The rooms are a good size and have everything required including free WiFi, TV, tea and coffee making facilities, safety deposit box, fridge, and desk. I did not try breakfast so unfortunately cannot comment, but I have no hesitation in recommending this hotel. less

We were warmly welcomed by the reception staff and they were very helpful when we had questions to ask. The room was great, clean and comfortable. The shower was strong. The staff at the bar and breakfast were lovely. How anyone can complain about the breakfast. I don't know. €3 for great espresso, hot food, warm danish, loads of fruit, cheese, meat and cakes... It isn't 5* as it is too far out of Lucca, 40 minute walk. The number 6 bus runs once or twice an hour but stops at 8pm. There are a few pizza places nearby, and the one just past the hotel was lovely. less

This is a great hotel outside of the walled city of Lucca . You can drive or bike to the walled city, if you drive you park in the designated areas an pay for parking f you bike you can bike all inside the walled city. this hotel does provide bikes. We had a suite with a balcony it was lovely living room area and bedroom . beds extremely comfortable and a huge bathroom with shower and large whirlpool tub. Staff very helpful and accommodating . less

The location of the hotel is not convenient to the town nearby. The hotel itself was clean and typical of a modern hotel. The breakfast buffet was average, but adequate. The staff at this hotel were downright rude with the exception of the dining room attendants that were taking care of the buffet. The bartender was especially rude, he acted as if he didn't want to be bothered, not once but the entire time we were there. When checking out there was a young lady who was friendly, but the man who appeared to be the front desk manager was rude to me and his staff. I doubt that I will be back at this hotel mainly because of its location and the rudeness of staff. less