Best Western Grand Htl Guinigi

The hotel is one of the better Best Westerns however it wasn't our choice but our friends decided they wanted us to stay there with them for the 4 night stay whilst visiting Lucca and Pisa etc. The waiting staff in the restaurant were all excellent however the reception staff didn't seem very interested in pleasing the customer. The hotel was very clean including our double room on the fourth floor...no bath but an adequate shower. The main downside for this 4* hotel was the lack of hair shampoo in the bathroom. We always stay in 4* and above hotels and although they may not offer hair conditioner, they all have had hair shampoo so much so I never carry any in my wash bag. I asked at reception and they said the rooms had soap and shower gel but not for the use of hair washing! Overall I would rate this hotel as definately a 3* hotel. less

superb suite, really a suite, with gorgeous living room, balcony, marble jacuzzi bathroom, great bedroom with all amenities you want for top top comfort, television, nice restaurant and breakfast room, recommend to everybody looking for luxury less

We'll definitely stay here again if we're visiting the area. Clean modern rooms, good air-conditioning. They gave us 2 adjoining rooms. 5-minute drive to the walled city. The breakfast is the best in all our hotel stays in Italy. We stayed in 9 hotels throughout our 25 day trip in Italy. less

I stayed with a group and I thought the service was very good, The room was clean and I had a walk in shower. The food was good. The only downside was that it was 2 miles from the centre of Lucca. There was a bus though and the stop was across the road about a three minute walk. The staff were very helpful. less

We have been regular visitors to this hotel - every time we visit Lucca this is our hotel of choice. This time we were delighted to see that the outside of the hotel has been redesigned to provide outside bar seating - this has made it perfect as it was the only thing lacking. The air con is superb & the staff are really helpful. Breakfast is always very good & the location is handy for the old walled city & lots of other places. Looking forward ot returning in 2021. less