Best Western Governor Gipps Motor Inn

Having read through previous reviews after staying here made me think i had stayed somewhere different. i have to admit i visit Traralgon every few years to catch up with old friends as my partner lived here. The Motor inn looked inviting from outside on a cold evening. Service at the desk was prompt and friendly. Upon entering the room my first impression was wow , from my previous nights horror stay in a Canberra ibis which was prison like , i encountered a large room with queen size bed and a single bed. Plenty of room , enough for friends to visit and catch up. the room was staged nicely, looked spotless and had no odors from previous occupiers. i felt at home the moment the suitcases were put down. The room was quiet and i rested well. i would recommend the Motor inn to anyone, having stayed in a few, i would definitely be back. less

We just stayed the one night. The room was quiet and clean. The staff were very friendly. Wifi was free without asking. Milk was offerred without asking. Bed was firm and comfortable. Amenities a little dated but so is my Mum and She is still worth keeping. Definitely worth the stay. Why pay twice the amount for the same amenities to stay elsewhere? less

we booked this room on wotif for this room for $99.00. we arrived really late and the staff is really helpful for waiting us. The room is clean, wifi is fast and the location is really good pretty much close to everything. less

I was tired and on a budget and this was the first place I found in Traralgon under $100 for the night. The outside is a little tired looking however, my upstairs room was very good. Fresh milk supplied when I booked in, wifi connected without any issue. Room was clean and comfortable. Very well stocked mini bar in the fridge and snacks if you wanted. Microwave, tea/coffee etc was all very good. I had no issue with noise from the highway or other residents as can sometimes be the case. Bed, clean and comfortable and spacious clean bathroom. A/C etc all worked. No security issues. Would have no hesitation about staying again. This is a budget place, not five star, clean and comfortable and very convenient to shops etc. less

We arrived at this Best Western Motor Inn this afternoon. We had booked a two bedroom, family room for $155 per night through Wotif.com. The photos on Wotif showed a modern 3 star motor inn but when we arrived, we were appalled. We parked and went into Reception. A bell rang to notify the staff that we had arrived. We waited and waited. Finally a staff member arrived and informed us that she was sorry but she was cleaning other rooms. I had no issue with this, as it is a country hotel. We checked in and I paid the $155.00 in full. We arrived at our 'Two Bedroom, Family Room' to find that we were on the ground floor, beside a busy highway and the noise was so loud, it sounded like we actually on the highway. Sunday afternoon but semi trailers, caravans and cars flying past our closed door. The room was certainly not a 3 star family room. It was incredibly dated, smelt of smoke or carbon monoxide,(I wasn't sure) and had been painted by someone who clearly had no experience as a painter. I went into what was to be my daughter's room for the night and what I saw shocked me (please the attached photos). A sliding window with no deadbolt or lock, on the ground floor which opened out onto a hidden 'garden' (I use that word very loosely) which was really a dumping ground of old, empty pool chlorine and pool products, a rusting old pool filter which was very loud and a large barrel filled with soil and cigarette butts, directly under the window. The window could have been easily jimmied open and someone could have entered our room, during the night. The front door had no dead bolt or chain for security and faced directly onto the ground floor car park. A hotel room on the ground floor, looking out onto a busy highway with no security at all. I went to speak with Reception and again no one was there. Walked in and out and in and out again to activate the notification bell. Finally the same woman who was cleaning the rooms arrived and I told her that we couldn't stay the night with so little security. She spoke with the 'owner' who refused to refund me the money "as it isn't fair on us". I asked her how it was fair for us. She didn't care. Not her problem. I went back to the room and rang Wotif (a call centre in Arizona, USA!) and the lady did try to help by calling the hotel, who refused to refund me anything and said the hotel had CCTV and good security. Great! A CCTV camera to look back over, if something had happened to us during the night. I went straight to reception, placed the keys on the counter and told the owner that we would not be staying and that I would follow this up with Wotif and Fair Trading which I am doing. We drove another 3.5 hours to Melbourne and found a Mantra Executive room for $189 with free wifi. How a 3 star Best Western can charge $155 per night and a 4 Star Melbourne Mantra apartment is only $189 is astounding. What an absolute disgrace that we could not receive any of my money back. I even said I would accept 50% to make up for the cancellation. Best Western should be ashamed of this Motor Inn, Motif should be ashamed to list this Motor Inn and the owners should be ashamed of their pricing, how they treat visitors to Victoria and how poorly they have maintained and updated their establishment. Shame on you, Best Western Governor Gipps Motor Inn. You are misleading tourists and clearly have provided old photos. Never again. less