Best Western Globus Hotel

This hotel has bad management that doesn't speak english. Our room was old, dirty, dated and had bugs. Hot water lasted for 30 seconds. We checked in and the elevator didn't even work properly. That should've been a sign. We left the same day because the hotel desk clerk couldn't move us to a different room. The hotel never refunded our money. Its also hard to get transportation near this location. Just stay away.... less

I had a nice room with a big terrace on the fitts floor. From the terrace we had a nice view. The room was quit small but wit a confortable bed and clean bedclothes . The batroom was big we could dance inside . When we arrived the room was ready for our stay. At the front desk the staff was polite and helpful. the breakfast room was very nice decorated. Now its come with some bed experience. One of the elevators was two days out of service so we had to wait several minutes to have access to the other elevator. Our room was noisy day and night. The hotel does not have a restaurant to order for lunch and a dinner. To eat when you arrive it is a problem. In the neighborhood there are only few small snack bars with pizza and sandwiches surrounded by garbage. In general the street in Rome are very dirty. If you want to buy food or medicine on Sunday it is a big problem. On Sunday all the shops are closed so you should go to the Central Station.( Statione Termini ) less

We chose the Best Western as in the UK we use them & expected it to be great. Oh dear thats where things went wrong. We was welcomed on reception by a very grumpy man (dark hair and glasses) at that point we realised we was in the wrong place, not what we was expecting at all on our happy family holiday. And i can sympathise with a preivous reviewer about someone being argumentative, my feel we met the same person! We watched everyone else being welcomed and everything explained to by nice happy ladies, this man was VERY different. It wasn't a great start. Our room we had booked was in our imagination, he told us they don't even have a room like that on the floor requested. That shows you can not trust to book a set room you have seen advertised. We had even rang from the UK to double check on that set room and yes everything was fine. Next day with our bathroom intermittently smelling of drains & another encounter with this awful man, the room that they don't have there was suddenly there again. Very noisy onto the front street to the main road. The breaktfast staff were proffesional and there was a great selection for everyone. The bus stop for the termini was just over the road so that was very handy. I must say we did put on the booking we wanted to know about the shuttle transport but no one has mentioned it. We booked a private transfer in the end which i'm pleased we did. This hotel do on their room info offer free airport transport but personally after our experience we made the right decision, as trust was lost! I can see if someone else had checked us in we would have had a different service. We sat in the foyer 1 1/2hours waiting for our room to be ready and i watched how the different reception staff treated customers. So i can see how the different reviews mention great reception, they got served by the bubbly smiley ladies. Unfortunately the reception is the first port of call, and the man ruined it for us on arrival. less

+ Good breakfast + Good location + Fast check-in and check-out - It was annoying to open the door as the card wasn't always working instantly. Changing the card didn't work. - My room had very thin or unisolated walls, which enabled a lot of neighbor noise. - The shower head in the bath tub is installed on the side of the bath tub, so all the water hit the flimsy curtain, which created a pool of water in the bathroom without a proper drainage hole. - The room is full of styrofoam and plastic cups. Putting one regular cup in the room avoid all the waste. - My room was cleaned when I was away but I hadn't used the "please make room" sign on the door. So someone enters my room when my stuff were all over the place and I hadn't placed my towels on the "change towels" spot. I think it was wasteful to change my towels anyway. There is a recommendation to reuse towels to avoid wasteful behavior and I wouldn't have asked for new towels one day before I check-out. I would have to stay here again because of its good location but there is certainly room for improvement. less

Not Worth The Stay The room was so small that two people were not comfortable. There were no draws or places to hang cloths. The bathroom was falling apart. Very disappointed. Some staff were nice others were arguementative. less