The bad, the good and the ugly
18/02/2019 caversham43, reading
So let’s start with some good. Nearly all the staff were really lovely and welcoming and nothing was too much trouble. The guy with black, round glasses dealt with complaints by simply offering a with... more
So let’s start with some good. Nearly all the staff were really lovely and welcoming and nothing was too much trouble. The guy with black, round glasses dealt with complaints by simply offering a withering smile and then ignoring the issue (being unable to sleep for 2 out of 4 nights due to noisy neighbours who kept us awake til the early hours was a pretty reasonable complaint). The hotel is in the university area and the surrounding streets are pretty dirty and noisy. It’s a fairly ugly building from the outside. Our first floor room was clean and serviceable but felt tired and in need of refurbishment. Breakfast was all inclusive with a broad selection of pastries, cereals, fresh fruit, bacon, scrambled eggs etc. The cooked meats on offer were low quality but seemed to go down a treat with families making rolls for picnics. The coffee was good, with the option of barista or cup to bean machine. They offer a €10 buffet lunch/evening meal in the strangely named The Game restaurant (?) but we opted against trying it. In summary, would I return? Nope. Were the staff helpful and polite? Yes, all but one. Is it a noisy hotel? Yes it needs better glazing and thicker walls! less