Best Western George Hotel

Rude, arrogant staff, unhelpful, can't comment on rooms as there for a meeting. Best Western were good when replying but the hotel, useless. The meeting was for people who had been defrauded, one of whom was a cancer victim but the plight of these folks meant nothing to the staff as they grudgingly sought to get us off the premises as soon as possible. less

I have never really left a review on here before, but I feel that I need to. I want to say a huge thank you to all the staff at ‘ The George’ as once again, we have had a fantastic stay. You need to keep in mind this hotel is only 3 star, so you are getting what you pay for, cheap and cheerful. What makes the stay great is the lovely staff, who are a credit to the place. We always find the young receptionist who also waitresses sometimes very caring and efficient, always is willing to help out. Well done to her. There is always minor issue’s when I visit, such as slow wifi, water pressure … but nothing you wouldn’t expect from a old building. Food is reasonable prices and very well done, give it a good. Will be likely to return so, we hope! Thank you George. less

Checked into room 107 (double room and three steps up to open the door!), loud machinery noise & vibration, I was told at reception that room 107 was above the kitchen and they must have had the potato peeling machine in operation. I insisted on being moved and we settled for room 115 (a twin).Average room, no issues but bathroom dark, tired & grubby. Noisy extractor fan (clearly a bearing issue) and only one light about the bathroom mirror, very odd and added to the 'dim' experience.Cleanliness wasn't bad but on the first morning the room was barely serviced, I think they only made the beds. Used towels & toiletries went replaced and our soap went missing?On the second morning (22nd Sep) it was a different experience and everything was cleaned & changed, clearly a different member of staff working that day.WiFi was non-existent, unable to log on for the entire three days we were there?At ground floor level everything appears clean & tidy. Go up the stairs and the carpet is worn & grubby, walls tired, scuffed, shabby & dirty.Breakfast was good but staff poor, kept disappearing (a bit like Mr Benn for those who remember him), struggled to get a second pot of coffee.We only ate in the restaurant on one evening and food was fine, our waitress was lovely (only wish I had gotten her name for my BW review). Only issue came when we asked to pay the bill rather than charge it to our room when another lady took over. The card reader couldn't leave the bar area so we had to go in there and wait five minutes to pay as they were very busy. Not the bar mans fault (Graham I think) he was very polite but busy and rushed off his feet.The following morning (our last) we got questioned about whether we had paid our bill the previous evening as another guest had not given their room number to the restaurant staff and there was an outstanding bill for food to be paid for. I offered to show them my receipt but they declined and said it was OK.Would I go back, certainly not.I checked previous review before booking and can't believe how other guests have rated this hotel so high? believe me its not; Its tired & grubby and the guests rooms & bathrooms need modernising, its substandard.This is my third stay at BW this year so I know what to normally expect. I usually turn a blind eye to minor issues and don't leave reviews, this time I felt I needed to.If your thinking of staying here my advice is don't, look elsewhere. less

Used Clubcard points to pay and did feel that we had been given a room that maybe wasn't of the same standard as if we had paid ourselves. Room in 'attic' level, no lifts so not good if struggle with stairs. Room on busy main road, very noisy. Room dated with a dreary feel to it. Pictures on wall dull and ugly, bathroom dated with different colours of suite! Extractor fan VERY noisy as was toilet cistern which took a long time to refill, bathroom door difficult to close. Breakfast good, staff friendly except for head receptionist questioning whether we needed to pay for a breakfast that was included in the price when we checked out, making us uncomfortable and embarrassed.I had to show her a copy of my email to prove that we weren't trying to get out of paying! Unfortunately this was our last and overall memory of our stay which left us feeling upset and somewhat offended! Don't use vouchers if you stay here and you may have a better experience. less

Room was a little dated and the bathroom was tiny. If the rooms had a bit of an overhaul this Hotel would be perfect as the beds were very comfy and the staff were all lovely! Ate in the Restaurant, and couldn't fault it, good food and excellent service! less