Best Western George Hotel

A very welcoming hotel, welcomed our dog into the bar area where we had a superb lunch, well presented and very tasty, also a bowl of water for the dog. Staff very approachable and friendly also very helpful as my husband is quite disabled. less

I have given this hotel 4 stars because there is no Good in between. However apart from the staff, who were exceedingly cheerful, helpful and accommodating the hotel itself doesn't deserve 4 stars because it definitely needs an update. Decor throughout is tired and dated with lots of plastic flower arrangements around which needed a good wash! The room (twin bedded on the ground floor overlooking the car park) was dark and a bit dull and bathroom in dire need of a restoration. The evening meal in the bar was jolly, too jolly at one time with small children from a wedding party who were causing havoc. Once we had eaten we moved out to the lounge area. Roz on bar was very apologetic and understanding. The food was well cooked but heavy and limited. No light choices until I spied a Summer Salad menu but it was too late! No Specials Board. Breakfast on Sunday was from 8 - 11am which was lovely and well cooked although I believe they served tinned mushrooms .... and my friend couldn't get any white bread for toast, (she didn't ask though) I on the other hand asked for hot milk with my coffee and it was quickly brought out. A suggestion and that is ear plugs should be mandatory as I was literally kept awake almost all night with the church clock striking every 1/4 hour! Has made Monday a day of rest! All in all, a good make over for decor but can't fault the staff and service. less

We had a wedding to attend in July so booked for two double rooms well in advance, months plus... We were travelling up from Cornwall and arrived at 2200 hrs very tired and weary. Booked in to hotel and provided key for room - 101, should have guessed at this point... went in the room to find the bathroom window was fixed, a non opener. The bedroom widow had frosted glass and although it was dark when we arrived we could make out we overlooked the kitchens/roof top with fans blasting, pipework and nothing else.. We asked to be moved and was told that there was nothing else. Never again.. On inspection we suspect the room had already been occupied by someone else as there were ring marks next to the tea and coffee facility and we suspect that these also complained and were moved earlier in the day.... As we were the last to arrive there was nothing else. According to the duty manager, this is one of the better rooms in the hotel, I thought she was joking.... We respectfully asked for a reduction but this was declined... Before we left, room 100 door was open and being cleaned, lovely outlook, and lovely room. Our room should have been used for the staff or storage, not paying guests... less

Should have probably guessed that may not be quite up to expectations when the hotel failed to acknowledge communication made a week prior to our stay indicating that the newly weds in our party we to be staying at the hotel for their wedding night. Hotel is showing a number of signs of age although appears to be reasonably well maintained. Would expect air conditioning in hotel in this price range, but some desk fans had been provided. Bathroom very dated. Lack of sockets in the room and none available near to bed. Beds all different sizes across the rooms in our group despite paying the same price for each. Served breakfast quite good, but the buffet area where cereals, juices, pastries etc are available is not very accessible and squeezed right next to others diners tables - not a particularly great set up. Main issue relates to check out. On two occasions I confirmed with the front desk that there was no requirement to pay on departure contrary to my expectation. I was assured it was all settled. Three days later, the hotel responded to my initial correspondence only to now ask for payment rather than apologising for not responding earlier. Would I visit again, not at these room rates. Recommend? No less

I stay at the George at least once a week, sometimes twice. I love it, all the staff are friendly and helpful, the beds are extremely comfortable, the rooms are always clean and I can make several hot drinks in my room. There is a quiet calm restaurant or the buzzing bar to choose from. The menu is extensive and reasonably priced with huge portions. Staying away from home for work is a drag but I'm always happy to stay at the George 😁 less