Best Western George Hotel

I don’t really like to leave bad reviews but I feel that the visit requires one. We stayed in this hotel as it was fairly close to family in the area. We also chose it as it’s a Best Western, we went with a brand we recognised. Unfortunately that was a mistake! Firstly the hotel rooms look like they haven’t had a refit, or clean for that matter, since the 60s (as you’ll see from those wall tiles in the photo). Our room was, well filthy, particularly the bathroom. We have stayed in hotels in different parts of the world, independents and chains, and this was by far the worse in terms of cleanliness. The bathroom in particular - the fan above the toilet sounded like it was going to fall on your head and rattled like a helicopter, the floor had balls of dust all around, the door didn’t really close (which was right by the door to the room!), the shower head was clogged with black scale (I managed to take a photo), the lighting was awful but you could easily see the rings in the toilet bowl and the sink hadn’t been cleaned. Then, the bed! The sheets were dirty! Oh the list could go on ... needless to say, we didn’t sleep very well and when we visit the area again, we will most definitely look elsewhere. less

After arriving at the wrong hotel in Dereham, we are glad we ended back up in Swaffham. we had a lovely stay during a quiet weekend at the hotel. Breakfast staff were friendly although looked tired. Room was tired but functional and nothing different to other best westerns we have stayed in. Receptionist at check in (Elise or Eliza we think) was very helpful and friendly throughout the stay, also she served us at the carvery on Sunday what was also delicious. Thanks for a nice stay will be back. less

I visited the George with my Mum as she grew up in Swaffham and wanted to go back for old times sake. It was my first visit, and first and foremost it is such a friendly place, and this is emphasised within the hotel. It was nice to have free parking, and the exterior of the hotel looks great. The receptionist was super friendly, and it was a nice touch to have free fruit and soft drinks in the reception area. The place did look very ‘tired’ though, and whilst a modern refurbishment might be a future plan, even simple things like new cushions on the chairs would help ... they looked about 50 years old! Anyway, the twin room we had was functional. Again, very dated and tired. The beds seemed smaller than usual, but I have to say they were super comfortable. I had a great nights sleep. It did feel like we had stepped back in time (in comparison to hotels I’ve stayed in both in the UK and Europe), but at the same time there was something quite comforting about it. We had a meal in the restaurant, and whilst the menu suggested ‘pub grub’ the dishes were great. I ordered a sea bass dish which was possibly the loveliest restaurant meal I’ve had for a long time. Not the cheapest but worth the money. We had visited during Mother’s Day weekend, so I think the hotel was particularly busy, and when we went to the bar it was clear there were no tables. The staff didn’t seem flustered and we were given a lovely table in the restaurant. The waiter was fantastic, and whilst there was a large party next to us, we felt that we were given equal attention despite not having booked. The staff couldn’t have been any better. Again, we ate in the restaurant for breakfast which I thought was amazing. The waitress was so lovely, and there were loads of choices. I chose continental, but there’s a cooked breakfast menu that they clearly adapted for individual requests. I couldn’t fault it. On booking out, again, it was extremely friendly. I would certainly return to the hotel if I ever visit Swaffham again. less

Rather pricey for what you get but then the only other proper hotel in town is even more expensive. If you need to stay in Swaffham this is adequate accommodation. Mention though of the good personal attention given by all staff encountered. Breakfast well presented and of high quality. less

Needed to meet someone in Swaffham for a business chat over dinner. Had one of the chef's specials (which seemed to be the only menu on offer), all fairly expensive. I had lamb chops, the chops themselves where delicious but the accompanying vegetables were very poorly cooked and really spoilt the meal. At 18.95 for just a main I would expect much better. Could not fault the service and the beer was excellent. less