For property I would give this place a 4. For the room I would give this place a 2.
The pool looked wonderful and there was a security guard that patrolled the area. I felt safe here on the premises.
The room, however, was dirty. There was powder or sand all over the floor and the b... more
The pool looked wonderful and there was a security guard that patrolled the area. I felt safe here on the premises.
The room, however, was dirty. There was powder or sand all over the floor and the bathroom floor had hair and dirt in the corners and the toilet was dirty on the bottom. There was also no carpet in the room which made the room feel cold and unwelcoming. less
ANNABEL Deleon, Guest Services / Front Office at Best Western Gateway To The Keys, responded to this review
Dear Tourist628567:
Thank you for staying with us and taking the time to let us know about your stay. We truly valule your feed back. We will address all your concerns with the housekeeping department to ensure this does not happen again. Please accept our apology for not meeting our normal standard of excellence. We hope you stay with us again and give the opportunity to make it right.
Best Regards,
Ari G
Manager