Best Western Gateway to the Keys

Checked in. The toilet had faceas on it and the room smells badly and the floors are not clean. We let it slide. We had hoped house keeping would come sort it out. Got back today, and well no house keeping. Apparently evey three days because health reasons. It wasn't too clean to start with. I did complain, but the lady in reception wasn't really too concerned that I was unhappy. I was reminded that I can call the manager in the morning ..... to which I replied .... nope she can call me. Sorry Best Western. Dropped the ball here. less

Thanks for a great stay, I am so lucky that that place really take care of their guests make sure by taking care of me. great location new pool, jacuzzi even the cleaning staff.made me want to come back. One year I even stayed over Christmas! GREAT JOB STAFF! less

Our family stayed here for 7 nights. It's your basic no frills room, with small fridge, microwave and coffee maker. The good-- the pool was a hit with our 3 year old. It's a little old, goes up to 6 ft, and felt warm most days (body temp warm). There's a small jacuzzi which was regularly used by guest. There are pool towels at the front deak. The okay-- no breakfast due to COVID-19. The room was only cleaned every 3 days and upon request. Overall, we would stay here again. It's a good deal and it's proximity to the highway and eateries makes it worth it. less

We would have stayed here 2 nights on march 21 and 22, but unfortunately we had to leave after one night due to the corona pandemic. Unless we had to leave and had to return to the Netherlands we enjoyed our stay over here pretty much. The hotel is clean with a nice swimming pool in the garden. the room is spacious enough. The only negative point is the king bed is way to small. Due to the corona pandemic we didn't have they opportunity to enjoy there breakfast, but the breakfast area looks good so I expect this would have been great. The hotel arranged a take away breakfast (in a bag) for us, which was a good initiative, but we were not really fond of what we got. But it are hard times for everybody also for this hotel so we don't blame them for this. If you're in this area and you're searching for a good hotel for a affordable price we recommend this hotel to everyone less

I chose BW Gateway to the Florida keys as my Wedding Hotel for my wedding block and it could not have been a better decision! The venue was 10 minutes away and the hotel is half way between Miami and the Keys.... Not only have the rooms been updated, and the beds, etc... but the hotel staff is so helpful and sweet. They seamlessly distributed personalized welcome bags to everyone's rooms the day of check-in. They let me host my welcome/rehearsal dinner by the pool (50+ people) and even roped off an area for me and my guests, and helped with the set up and break down of the tables. When I left on my honeymoon they stored our luggage until we returned a few weeks later.... Comfortable beds, clean rooms, good shower water pressure, caring and friendly staff, what more could you ask for? It was perfect. Thank you to Annabel, Samantha and all the hotel staff for making my stay and the stays of my guests so memorable. We will be back. less