Smoke detector beeping all night
28/10/2018 jfelicia28, Memphis, Tennessee
We checked into the hotel and the first room we were giving the heat didn't work. The lady at the customer service desk changed our room. We got into the other room; the smoke detector was high by off... more
We checked into the hotel and the first room we were giving the heat didn't work. The lady at the customer service desk changed our room. We got into the other room; the smoke detector was high by off all night. Why we didn't change room? We're had been traveling and was tired. We thought we could tolerate but we tossed and turned for the rest of the night. Upon checkout; we advised Ms. J and Mr. James of the situation. Ms. J stated she had reported the issue before but nothing was done about it. We asked could we get a refund. Ms. J called the manager and her statement was that it was our fault that we didn't go to another room and that in her opinion we were not entitled to a refund. Ms. J then called the owner Pete; he told her to give us 10% back which was $10.90. We see that no matter how many times we had stayed at the Best Western in Yazoo City, MS; They don't want to accommodate their customers. I would've been happy with either a 50% off or free accommodation on our next visit. But they gave us lunch money and nasty attitude. The lady at customer service was trying to assist us the best way she could. But management and owner was terrible and didn't care. less
Pete P, Manager at Best Western Gateway Inn, responded to this review
First of all thank you for posting a review. We love to hear from our guest. We like to ask for apologies for the inconveniences. The beeping noise of the smoke detector is a sign to change out the backup battery that is in it. It is the only thing that was wrong with that smoke detector. It takes may be couple of minutes to change it out. I understand that you were tired, but one call from you at the front desk would have given you good night sleep that you deserved. In future, please give us another try.