Best Western Gateway Grand

4200 NW 97th Boulevard, Gainesville, Florida, 32606-3742, United States
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Best Western Gateway Grand

Whether traveling for business or for pleasure, the exceptional Best Western Gateway Grand in Gainesville, FL offers the best of both worlds. A convenient location close to the excitement of Gainesvilles best attractions with premier lodging and amen show more

Pets not accepted
Check-in & Check out16:00:00 | 12:00:00
4200 NW 97th Boulevard, Gainesville, Florida, 32606-3742, United States

Reviews of Best Western Gateway Grand

Traveller Overview:
4.5 Rating: 1173 reviews
Excellent 60%
Very Good 23%
Average 9%
Poor 3%
Terrible 2%
Rating

RCA1012, wrote review 14/05/2021

Great Looking Outside, Rooms were Outdated!

The outside and lobby looked great. The outside and lobby area were nicely decorated and looked new, The room is a completely different story. The rooms were very old and tired looking. Not worth the ... more

Rating

erevbking, wrote review 07/05/2021

Horrible beds and poor housekeeping service

We will not be back. The mattresses were horrible. We had to request multiple times for clean towels and toilet paper. The room was not very clean and there was no option for housekeeping during our f... more

Rating

girlforgood0607, wrote review 05/05/2021

Business Trip to Gainesville

Had not stayed at a BW in years, this was a great experience. Clean rooms, welcoming staff, and a big value add was the shuttle. The on-site restaurant has delicious food and extremely helpful service... more

Rating

375ron, wrote review 03/05/2021

Great stay

Stayed at the best Western Gateway Grand: The check-in was fast professional and much easier than most places. The rooms were in excellent condition, the beds got very comfortable, everything was clea... more

Rating

5lynnes, wrote review 20/04/2021

Great employees but filthy hotel

Positive first. The employees were excellent. We got early check in. No restaurant on site until 3pm. Food cold for meetings and wait staff very under staffed. My room was filthy. Mold in shower, com... more

Owner Response
Joshua Wessels, Guest Services / Front Office at Best Western Gateway Grand Gainesville, responded to this review
Dear Valued Guest, I would like to start off by apologizing for your stay being anything short of spectacular. I have personally looked into all the issues in your room that you stated above and we have corrected any and all issues that we found. I am not sure who you spoke with about the mold issues in the hotel but I assure you we do not and have not had a problem with mold at this property for the entirety of the hotels lifespan. I greatly appreciate you bringing up the issues you thought we had at this property so we can better serve all guests in the future. I hope that if you are in the area again you will come back and give us another chance to make your stay truly grand.