Great employees but filthy hotel
Positive first. The employees were excellent. We got early check in. No restaurant on site until 3pm. Food cold for meetings and wait staff very under staffed. My room was filthy. Mold in shower, com... more
Positive first. The employees were excellent. We got early check in. No restaurant on site until 3pm. Food cold for meetings and wait staff very under staffed. My room was filthy. Mold in shower, commode black mold rings, pink nail polish on floor in bathroom. Granted I should have called down and reported before Sunday morning but was in meetings whole time. Staff said a 20% discount but only gave on one night. I do not recommend this hotel. In talking to staff member, the hotel is very old and has major mold issues. Too many good hotel choices in area to use this one
Joshua Wessels, Guest Services / Front Office at Best Western Gateway Grand Gainesville, responded to this review
Dear Valued Guest,
I would like to start off by apologizing for your stay being anything short of spectacular. I have personally looked into all the issues in your room that you stated above and we have corrected any and all issues that we found. I am not sure who you spoke with about the mold issues in the hotel but I assure you we do not and have not had a problem with mold at this property for the entirety of the hotels lifespan. I greatly appreciate you bringing up the issues you thought we had at this property so we can better serve all guests in the future. I hope that if you are in the area again you will come back and give us another chance to make your stay truly grand.