Outstanding Customer Service
08/10/2018 goldenbares, Charlotte, North Carolina
My husband and I stayed the weekend of the UF/LSU game. He was the guest of the day and received a goodie bag, which was totally unexpected. Forrest and the woman at the desk (sorry, didn't get her na... more
My husband and I stayed the weekend of the UF/LSU game. He was the guest of the day and received a goodie bag, which was totally unexpected. Forrest and the woman at the desk (sorry, didn't get her name) were extremely welcoming and kindly moved us to another room on the third floor when we checked in. The room was spacious and clean. Overlooking the pool was very quiet and we had two restful nights. The air conditioner was a bit loud, the Keurig didn't work because of a faulty GFI, but maintenance fixed it quickly and cheerfully. I was looking forward to having a robe in the room per the amenities list, but one was not provided. Other than that, it was wonderful. The most amazing customer service was provided by the shuttle driver Henry. We were unable to get an Uber after the game but we saw the hotel shuttle on University Avenue. Henry gladly took us to the neighborhood near the hotel where we had left our car with a friend. He was delightful and went over and above. He is an excellent representative of the hotel. less
NatalieE1152, Front Office Manager at Best Western Gateway Grand, responded to this review
Thank you so very much for your absolutely phenomenal review on our property! It is always such a pleasure to hear that our staff was able to provide our guests with such a positive and upbeat experience! We hope to see you again soon in the future!