Best Western Gateway Grand

4200 NW 97th Boulevard, Gainesville, Florida, 32606-3742, United States
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Best Western Gateway Grand

Whether traveling for business or for pleasure, the exceptional Best Western Gateway Grand in Gainesville, FL offers the best of both worlds. A convenient location close to the excitement of Gainesvilles best attractions with premier lodging and amen show more

Pets not accepted
Check-in & Check out16:00:00 | 12:00:00
4200 NW 97th Boulevard, Gainesville, Florida, 32606-3742, United States

Reviews of Best Western Gateway Grand

Traveller Overview:
4.5 Rating: 1149 reviews
Excellent 59%
Very Good 24%
Average 9%
Poor 3%
Terrible 2%
Rating

coralhousemotel, wrote review 24/08/2020

Family Vacation / Locally

My family and I enjoyed our stay, ALOT. Wife, and 2 teen aged sons and dog loved our stay. The location is central, the property is clean, updated and has everything needed. I enjoyed laps in the pool... more

Owner Response
Forrest Martin, Guest Services / Front Office at Best Western Gateway Grand Gainesville, responded to this review
It is always music to our ears when we hear that our guests had such a wonderful time here at our property! We are thrilled to hear that you enjoyed your stay here with us and were able to experience some of the amenities that we have to offer! Thank you for this very kind review and we hope to see you again in the near future!
Rating

pkdane, wrote review 12/08/2020

3 Day Stay

Clean, but you need to wipe down common areas for your own protection. Air conditioners seem to be the worst neglected during cleaning and the bathrooms were not pristine. The management addressed o... more

Owner Response
Forrest Martin, Guest Services / Front Office at Best Western Gateway Grand Gainesville, responded to this review
Thank you very much for taking the time to provide us with this feedback. Constructive criticism such as this is is always important and useful in helping us improve and work towards providing a better experience for yourself and other guests in the future. I am thrilled to hear that we were able to make things right for you and hope to see you back again in the near future!
Rating

sgh1234567890, wrote review 31/07/2020

bait/switch

I had a reservation deal, went to the hotel, and first the front desk guy says his card reader does not read chip cards. Really. So he asked if he could have my card and enter it manually. I let hi... more

Owner Response
Forrest Martin, Guest Services / Front Office at Best Western Gateway Grand Gainesville, responded to this review
Thank you very much for taking the time to leave us this review. We here at the Gateway Grand have standard card reading machines that comply with all types of credit and/or debit cards and banks. In order to try and accommodate you, we attempted to manually input your card information as a way to show you that we were doing absolutely everything that we could to try and figure out the reason for your card being rejected. When giving the option to pay cash, this was simply another way for us to try and troubleshoot and accommodate you so that we could get you checked in and off to enjoy your stay here with us. We do not require any additional payment whatsoever if a guest chooses to pay for their stay in cash. We only ask in this case that the guest provides us with an extra $100 incidental hold at check in, which will be returned at check out time, provided that everything in the room has remained in good condition. We are deeply sorry to hear that this is how you felt about that situation and sincerely hope that you enjoyed your time in Gainesville.
Rating

jkdaves, wrote review 29/07/2020

Pet friendly hotel right off the interstate

We enjoy this hotel every time we pass through Gainesville. The staff is always very helpful. We travel with our pet and we enjoy the 1st floor rooms near the lobby. There is easy access to a large... more

Owner Response
Forrest Martin, Guest Services / Front Office at Best Western Gateway Grand Gainesville, responded to this review
We are absolutely thrilled to hear that you enjoy the experience here at our property that you continue to return every time that you are in town! We greatly appreciate you choosing our hotel and look forward to providing you with plenty more wonderful stays to come!
Rating

S7969GLjeff, wrote review 26/07/2020

Homeward Bound

Very Nice hotel! Well keep and clean ! Friendly staff! My wife and I had been flying and driving ALL day and needed some sleep. This hotel was convenient and was easy to access from the highway!! Only... more

Owner Response
Forrest Martin, Guest Services / Front Office at Best Western Gateway Grand Gainesville, responded to this review
Thank you very much for the wonderful review! We greatly appreciate the kind words and humor regarding your recent stay at our property! It is great to hear that we were able to provide you with not only a relaxing and convenient stay, but a friendly and clean experience also. We hope to see you again on your next trip through Gainesville!