Poor facilities for disabled guests
31/08/2015 Denismenace, Leeds, UK
Stayed in room 1 which we were told is a disabled access room. The first thing we noted was that the bathroom was quite small, but square. There was also a very long and narrow shower cubicle. The ste... more
Stayed in room 1 which we were told is a disabled access room. The first thing we noted was that the bathroom was quite small, but square. There was also a very long and narrow shower cubicle. The step to get into the cubicle was a good 6" high. Only one door of the cubicle opened - a sliding door. Unfortunately the grab rails were at the door end but the seat was at the other end. The actual shower was fixed to the wall, very high up in the middle of the cubicle but you couldn't use the built in bar/thermostat/controls because it got very hot. My husband has to help me in the shower as I am a full time wheelchair user. This shower cubicle was almost impossible for us to use and very dangerous. Rooms are advertised on the website which show wet rooms are available elsewhere in the hotel, where is the logic of a cubicle in an 'access' room? One of the other 'access' features was a fixed grab rail next to the toilet. For some reason some bright spark had fitted the toilet roll holder immediately above the grab rail which made trying to GRAB it extremely awkward. The other danger was the heated towel rail was next to the grab rail, but because most of the grab rail was inaccessible, the temptation was to grab hold of the heated towel rail instead, but it was scalding hot and so very dangerous. There were no shelves or anywhere to put toiletries other than one narrow built in alcove high up behind the basin which, being in a wheelchair, I couldn't reach. The vanity mirror was in the bedroom on the wall but fixed right into the corner of the wall at a right angle to the bedroom door. I couldn't manoeuvre my wheelchair close enough to the back of the door to be able to see in the mirror. All in all, the bathroom had obviously not been adapted in line with any of the disability guidelines, but rather in a way where a builder had obviously thought 'we'll throw some grab rails up....what more would 'they' need?!'
Generally, the room was extremely hot, we were melting and we had to sleep with the window open. A bit of a risk as we were on the ground floor! Cleanliness - the room could have been cleaner. Even the husband commented that it didn't look as though the room had been hoovered!
So, the overall verdict is, nice setting - but on accessibility - could definitely do better. Disabled peeps like to go on short breaks/holidays too you know. Get in touch with any of the disability groups they all have guidelines for the asking! Unfortunately, we won't be staying at the Best Western Garstang again and it's back to Lancaster House and Barton Grange for us. less
GarstangHotel, Manager at BEST WESTERN Garstang Country Hotel and Golf Centre, responded to this review
Thank you for the feedback and comments about our disabled access room. I am sorry this room could not cater fully for your needs and will look at what changes we can make immediately to improve, will also take your advice and that of others on board when we refurbish this and other rooms in future.